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Candlewood Suites Richmond Airport

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#31 of 81 Hotels in Richmond
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Candlewood Suites Richmond Airport
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250 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Richmond Airport
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Showing 249: English reviews
Reviewed 2 November 2016

Greeted with a smile we felt at home as soon as we walked thru the door. Traveling as much as we do it's nice to be able to rely on the welcoming atmosphere and easy check in process at Candlewood Suites Richmond. We love the fact that you can 'borrow' the little things that everyone forgets while traveling. Once we...

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Helpful?
1Thank Garrett K
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Garrett K, Thank you for taking the time to write a 5 star review about our hotel. We are so pleased that you enjoyed your stay and that you liked our team members and all the amenities that Candlewood Suites offers. Thanks again for the kind words and we really hope to see you the next time you are...

Powhatan, Virginia
Reviewed 29 October 2016

Let me start by stating that the staff here is very courteous, attentive and personable. Grace was wonderful even considering that she had worked a double shift. I had checked in and noticed that there was a very offensive odor near the room. The maintenance staff stated that we were located near the trash room and that some of the...

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Helpful?
1Thank Ray D
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to post a review. We really do appreciate your kind words and feedback. We do our best to take the concerns of our guest into consideration. We look forward to you return in the near future and hope to provide you a much better stay. Sincerely, Riitta S. General Manager

Atlanta, Georgia
Reviewed 18 October 2016 via mobile

I have stayed here numerous times and the place seems to be getting worse. The facility is not clean and I had to leave to go another site and notified everyone I would be gone. I didn't want to take the food out of the hotel.so I let them know I would be back. They checked me out anyway took...

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Helpful?
1Thank Bill H
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Bill H, Thank you for taking the time to leave a comment about our hotel Candlewood Suites Richmond Airport. We are so sorry for any inconvenience you experienced while staying with us. Would you please contact me at the hotel 804-652-1888, so I may obtain additional details about your experience. Thank you. Sincerely, Riitta S. General Manager

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 9 October 2016 via mobile

When visiting family in this area we have always stayed at this property. This has been the case for the past 5 years. We have always been satisfied with the upkeep of the property and the exceptional staff that's always attentive. This stay was not the case. Our room smelled like an old basement. When I bought it to the...

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Helpful?
1Thank A TripAdvisor Member
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you for your review. We truly value all the feed back we receive from our guests. We apologize that you didn't have a great stay with us this time. Rest assured that we will look into these issues. I have forwarded your kind words to Mr. Willis. We are glad you will give us another opportunity in the future....

London, United Kingdom
Reviewed 4 October 2016

We booked this hotel on the outskirts of Richmond. there's nothing much to write about but it was perfectly adequate. Room was clean and spacious. There was fridge and basic cooking facilities. I don't know what more you would need especially for the price - we were satisfied. Staff both on reception and room maids very friendly and very helpful....

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1Thank Richard C
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Richard C., Thank you very much for your good review. Nice to hear you had a great NASCAR weekend and stay here with us. Look forward seeing you again. Sincerely, Riitta S. General Manager

Reviewed 2 October 2016 via mobile

Excellent suites. Comfortable beds. Soft towels. Kitchenette with ample supplies provided to enjoy your own meals. Location is not the best in the sense that it's away from other properties in the area which may be a plus for some but it would be great if there was a supermarket or restaurant within walking distance

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Helpful?
1Thank Nimit P
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Nimit P, Thank you so much for your review. We are happy you enjoyed your stay at our Candlewood Suites. We look forward welcoming you again here. Sincerely, Riitta S. General Manager

Norfolk, Virginia
Reviewed 19 September 2016 via mobile

The staff was friendly, but the room was awful! Friends and I stayed one night before a very early international flight. There was a musty smell upon entering the room. The chair in the room was literally in pieces (pic attached). The tub did not drain so taking a shower resulted in standing in ankle deep water. Overall horrible stay.

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Helpful?
2Thank shanajeff
IHGService, Guest Relations Manager at Candlewood Suites Richmond Airport, responded to this review

Dear shanajeff, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations. However, we regret to read that the smell and condition of the room received did not meet your expected stay. We take comments such as these very seriously and would like to follow up with you....

Elizabeth, New Jersey
Reviewed 6 September 2016

One of the nicest hotels I've stayed at. Plenty of room. Wonderful amenities. Friendly staff. Close proximity to other sites we visited. I would highly recommend this facility to anyone traveling in the Richmond area. Very quiet. Wonderful kitchen with large refrigerator and great stove. Went to the store and bought and cooked out steaks right in the room.

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Helpful?
Thank iwalk2016
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear iwalk2016, Thank you very much for your great review. We are so happy that you fully enjoyed your stay here and found our amenities convenient. I will make sure our staff receives your nice feed back. We look forward welcoming you again to Candlewood Suites Richmond Airport. Sincerely, Riitta S. General Manager

Reviewed 4 September 2016 via mobile

Awesome !! Place to be at ! 😍👌💯 friendly front desk staff and housekeepers! I would love to come back for my extend stay ! His place has everything you mee while you are here for your stay! It is very clean.

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Thank ELIJAH L
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Elijah L, Thank you for your nice review. We know you all have tough training weeks. We are so pleased to hear you are enjoying your stay here. Thank you. Sincerely, Riitta S. General Manager

Ligonier PA
Reviewed 14 August 2016

First, be careful with arrival. The published address does not come up on GPS, and once you are on Audubon Drive the driveway is hidden. The hotel needs to place a sign about 200 feet from the drive. This is a heavily wooded area and the place is tucked. However, the stay was very good. We had a true suite,...

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Helpful?
Thank Dukesnyder
Riitta S, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Dukesnyder, Thank you for your comments and review. Nice to hear you enjoyed our big King Suite with separate bedroom and all the amenities in the suite. Please come visit us again. Sincerely, Riitta S. General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Candlewood Suites Extended Stay Richmond Airport Hotel (RIC). The Candlewood Suites Richmond Airport Hotel is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for government (per diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Richmond Airport Hotel is centrally located at the (RIC) Richmond Airport near I 64 & I 295; minutes from the Downtown Richmond & West End real estate districts. Our location offers near access to Ft. Lee (RIR) Richmond Raceway, Colonial Downs, Richmond Convention Center, the Coliseum, VCU Siegel Center & local corporate facilities including Hewlett Packard, Million Air, Phillip Morris, Qimoda, Smurfit Stone and Thomas & Betts.The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV w/ DVD players, free wired & wireless Internet. Other features include 24 hour business center, shuttle, free laundry facilities, fitness center, courtyard w/grills & our signature Candlewood Cupboard convenience store. ... more   less 

Additional Information about Candlewood Suites Richmond Airport

Address: 5400 Audubon Dr, Richmond, VA 23231-2860
Region: United States > Virginia > Richmond
Price Range: €81 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Richmond Airport 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Candlewood Suites Richmond Airport Hotel Richmond
Hotel Style:
#7 Best Value Hotel in Richmond
#9 Business Hotel in Richmond
#13 Family Hotel in Richmond
#14 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Richmond Airport staff and other travellers.
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Pennsylvania
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Pennsylvania
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Roanoke, Virginia
Lottsburg, Virginia
9 months ago
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Questions? Get answers from Candlewood Suites Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We preferred rooms facing the entrance & small park on the hotel property.”
robertm127, 3 Nov 2016 | Read review
“We were on the front side.”
iwalk2016, 6 Sep 2016 | Read review
“There is a gazebo out back with grills and picnic tables”
Dukesnyder, 14 Aug 2016 | Read review
“if you need quick wifi, go to the lobby.”
amm925, 11 Jun 2016 | Read review
“Rooms on the front side will not hear the airplanes as much as those in the rear...”
55JC55, 25 Apr 2016 | Read review
5 of 5