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Hilton Richmond Downtown

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1,304 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,298: English reviews
Reviewed 6 March 2016

I recently stayed at the Hilton Richmond Downtown. It was my first visit, and I was there on business. Everything I needed was delivered with excellence. My room was clean and quiet, and the staff was incredibly accommodating. I was frequently greeted by name, and felt like family long before my departure. After a tiring day, Thirst and Fifth proved...

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Helpful?
Thank travelnines
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Travelnines; We do appreciate your recent visit and kind feedback / review on Tripadvisor. I was glad to see the many service components you mentioned were delivered well. Great to hear you also felt like family, as honestly we strive to deliver hospitality just like that, as if you were family. Good to also see you enjoyed "Thirst &...

Norfolk, United States
Reviewed 5 March 2016

I experienced excellent customer service at all levels. I have stayed at this hotel many times and the service just seems to get better each time. Centrally located to downtown Richmond, it is close to both the Capital and many State agencies. It is off one of the main roads through Richmond so navigating elsewhere in the city is generally...

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Helpful?
Thank David O
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear David; Thanks for your many visits and great feedback. I'm glad to see our team continues to improve on our customer service, certainly our goal. We hope to see you back soon and once again exceed your expectations. Sincerely, John and team

Roanoke, VA, United States
Reviewed 4 March 2016

The Hilton in Richmond, VA is a top flight hotel. The rooms have been updated, and it shows. The staff is very accommodating. The amenities are first class, and the location is perfect for seeing state government.

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Helpful?
Thank Susan W
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Susan, We thank you for our "fist hand", "top flight" rating and appreciate your recent visit. Yes, no doubt about it we are close to all State Gov. activity, and / or City as well, a quick walk or ride in our shuttle. We hope to see you back soon. Sincerely, John and team

Washington DC, District of Columbia
Reviewed 2 March 2016

I recently stayed at this hotel and was surprised to note the hotel had a sophisticated boutique feel for such a large hotel chain. The rooms were well appointed with trendy art work and stylish furniture. The location is perfect for enjoying the theatre...there were several within walking distance. I would return to this hotel.

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Helpful?
Thank Barbara J
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Barbara; We were glad to see you enjoyed our hotel and visited some area theatres in the area. We are fortunate to be near the National, the new Dominion (Former Center Stage), Altria and more. A great little gem of a theater as well is the November Theater on Broad Street. We hope you come back and see us...

Reviewed 2 March 2016

One of the cleaning people stole my beats headphones from the room. No one will help me when I asked if anyone had turned anything in they didn't even check with anyone they just said no at the front desk. Tried calling and talking to a manager and am put into their automated system where I never get an operator...

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Helpful?
Thank jason e
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Jason; I emailed you personally at both Tripadvisor as well your google post to no avail. I welcome your call or email to discuss as no one here was aware of any missing beats headphones. Should you have trouble with the automated system, press zero and ask for a manager or myself. Sincerely, John Cario - GM.

Richmond, United States
Reviewed 2 March 2016

Excellent accommodations. I would highly recommend staying at this hotel. Everyone encountered from the front desk clerk to the valet staff to the housekeeping staff were all very friendly and helpful. The hotel was clean, the location was good, it was easy to find. If I am in Richmond I would definitely stay at this hotel again.

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Helpful?
Thank Julie S
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Julie; Thank you for your recent visit and "excellent" feedback of our hotel. I was glad to see everyone you encountered were friendly and helpful. We look forward to seeing you back again soon. Sincerely, John Cario General Manager

Reviewed 29 February 2016

My visit there was 2/22-2/26, 2016. The hotel was average. I was sleepless because my King bed was way to soft. I went to go eat breakfast one morning and the plate was not clean. Food was still stuck on the plate. I didn't eat there during my stay. Also I used my travel card which no one said or...

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Helpful?
Thank Cynthia C
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Cynthia; Thank you for your stay and review. I sent a personal note to learn more, and certainly hope we can "Make it Right" for you. I was glad to hear you had great service from Bolaji, I'll be thanking him personally. Sincerely, John Cario General Manager

Long Island City, United States
Reviewed 26 February 2016

In the old Miller & Rhodes building, this Hilton is particularly special. Take time to look at the art and read about the history of the building. Rooms are perfectly appointed. Staff is helpful and gracious. This place is well worth the stay.

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Helpful?
Thank Rebecca T
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Rebecca, Thank you for your feedback as we too believe our hotel is special. In additional to the historic memorabilia in the hotel, we also honor a M&R Tradition by hosting several Santa Teas during the holidays which may also interest you. I will pass your feedback regarding our staff on as we definitely appreciate the compliments. We hope to...

Reviewed 24 February 2016

Across the street from the Convention Center, very friendly staff, classic Southern hospitality, clean hotel. Good choices in the area for dining, recommend Lucca. The bed was very comfortable, nice size rooms.

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Helpful?
Thank peterrC5040MB
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Dear PeterrC504MB, We appreciate you review and thank you for recognizing our Southern Hospitality! We do have some great restaurants around us and Lucca is certainly one of them. We hope to see you again soon. Regards, Jimmy & Team!

Chester, Virginia
Reviewed 24 February 2016

We always stay at a Hilton when we can and always stay at this property is seeing a show at the National. Great location, great rooms. The upgrade from a Garden Inn to a full Hilton makes it even nicer with same great rates.

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Helpful?
Thank Michael E
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Michael, I am glad that you always enjoy staying with us! The National is a great place and brings varying shows to the city. We too are glad that we received a great renovation and our able to offer great rooms! We hope to see you again in the near future. Best regards, Jimmy & Team!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: €130 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Richmond Downtown 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the rooms with an upstairs bedroom!”
 of 5 bubbles 183carrien, 7 Dec 2016 | Read review
“executive floor upgrades”
 of 5 bubbles wmbrakeman, 28 Nov 2016 | Read review
“Rooms facing east are noisy...avoid those if you can.”
 of 5 bubbles rstravelerMaryland, 26 Nov 2016 | Read review
“My room on the 4th floor was a little noisy one night(7th game of the World Series).”
 of 5 bubbles JayB1r, 7 Nov 2016 | Read review
“A club level room is worth the extra”
 of 5 bubbles freqworld_traveller, 5 Nov 2016 | Read review
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