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Four Points by Sheraton Richmond Airport

627 reviews
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Traveller (55)
Room & Suite (18)
Dining (9)
Overview
  • Excellent52%
  • Very good27%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(127 reviews)
“spg member”(6 reviews)
“guest services”(8 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Richmond Airport
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (627)Write a Review
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LanguageEnglish
312
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22
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All reviewsfront deskspg memberguest servicessales managerexcellent customer serviceindoor poolthe shuttle driverbreakfast buffetan upgradethe entire staffenjoyed my staytyronebrooksmotleybanqueteventconference
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131 - 135 of 626 reviews
Reviewed 17 March 2017 via mobile

First, I was given extra time to check out as I was attending an all day professional conference. Then when I went back to my very comfortable room my keys did not work. The woman who was cleaning rooms across the hall did not help...More

Thank Donna J
Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 20 March 2017

Donna, I am so happy to hear about the excellent service you received from Lisa. I will personally thank her for saving the day!

Reviewed 17 March 2017 via mobile

Lisa was a great housekeeper and I enjoyed he smile. She was visible and very detailed. She was courteous and kind. The wait staff was professional and very polite. I would recommend this hotel for business and personal visits.

Thank Nicole A
Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 20 March 2017

Thank you, Nicole, so such great comments about Lisa and the F&B staff. I will definitely share them with the team. We look forward to your next visit to Richmond.

Reviewed 11 March 2017

Totally enjoyed our stay at this hotel! Close to airport and had a great breakfast which was included in our booking. This hotel had a very accommodating staff with a shuttle driver that offered to take me anywhere I wanted to go. I needed to...More

Thank justabeach2017
Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 13 March 2017

Justabeach2017 Thank you for your comments. I will personally thank the staff for their consideration. I'm glad that you had such a great stay!

Reviewed 10 March 2017 via mobile

Denise and Sam basically saved our lives. We drove 6 hours from NY to Richmond for the Jefferson cup. When We arrived at 6 PM we surprised to see that our reservation as well as our friend reservations were cancelled. There were no rooms left...More

Thank lina176
Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 13 March 2017

lina176, I am sorry to hear of the confusion prior to your arrival. However, I am happy that Denise and Sam were so helpful. We hope to have the pleasure of having you as our guest on your next trip to Richmond.

Reviewed 7 March 2017

I recently stayed at the Four Points by Sheraton Richmond Airport Hotel and planned on using my CLC Lodging card for my stay. Unfortunately, when I checked my wallet I discovered that I had removed the card prior to going on vacation and had forgotten...More

1  Thank ricardoymichele
Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 8 March 2017

Thank you so much for sharing your story! I am so glad that Denise was able to take such great care of you. I will personally thank her for her level of hospitality. We look forward to your next visit.

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$109 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Richmond
#7 Best Value Hotel in Richmond
#15 Family Hotel in Richmond
#21 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$109 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Richmond
#7 Best Value Hotel in Richmond
#15 Family Hotel in Richmond
#21 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms
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Traveller (55)
Room & Suite (18)
Dining (9)
Pool & Beach (3)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
N P
5 March 2017|
AnswerShow all 4 answers
Response from Christi M | Property representative |
These are all correct answers. We have a 24 hour shuttle service to get you to and from the airport. If you are arriving at RIC, we recommend that you call the hotel and request for a pick up once you have retrieved your... More
0
Votes
Signinggirl82
19 September 2016|
Answer
Response from Shelley R | Reviewed this property |
The Sheraton has great rates. It's not fancy or elegant. But it's clean and quite. There are much more expensive hotels in the area it depends on what you want. For one night you can't beat the price of the Sheraton.
0
Votes
Martha M
14 June 2015|
Answer
Response from Brad J | Property representative |
Thank you for your question. The hotel does offer a Parking Package that includes both accommodations, parking and transportation to the airport. When making your reservation, please ask for this specific package. Thank... More
0
Votes
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12
Room Tips
"ask them for higher lever,, 1st floor pretty noisy.."
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"The entire hotel was clean and quiet>"
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"There is no vending machine on any floor. Just a 'pantry' at the entrance. Prices are a bit high too."
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"Ask where you should park. I found my room was close by an exit near the side parking lot."
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