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31/12/2017 1/1/2018
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    Four Points by Sheraton Richmond Airport

    4700 S Laburnum Ave, Richmond, VA 23231-2712
    (804) 226-4300
    Hotel website
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    31/12/2017 1/1/2018
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    Traveller (50)
    Room & Suite (12)
    Dining (10)
    • Excellent50%
    • Very good28%
    • Average14%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “front desk” (123 reviews)
    “sales manager” (6 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Free Airport Transportation
    Room Service
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
    Offers from Four Points by Sheraton Richmond Airport
    Special Offer: Breakfast for 2 Included
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    31 Dec1 Jan
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (607)
    There are newer reviews for Four Points by Sheraton Richmond Airport
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    121 - 125 of 606 reviews

    Reviewed 26 January 2017

    The service offered by Tyrone and meal prepared by Maria was simply excellent! Tyrone ensured that the food addressed my dietary restrictions and Maria prepared a delicious dish. I was impressed by Tyrone's willingness to go the extra distance to provide excellent customer service. Great...More

    Thank whyemail
    Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 27 January 2017

    Thank you, whyemail, for your feedback. Your comments have been shared with Tyrone and Maria. I am so glad they were able to accommodate you and present you with a great meal! We are looking forward to your next visit.

    Reviewed 24 January 2017 via mobile

    A slightly older four points hotel with the age starting to show in some of the fit and finish in the un-renovated rooms, has a central (indoor) pool and decent Gym. Food at the restaurant can vary in quality depending on the selected entreeMore

    Thank Frank A
    Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 27 January 2017

    Frank A, We hope that you will come back and visit after we have finished our current upgrade. Our rooms will have a fresh look, and we are working on a new menu for the restaurant as well. I'm glad you were able to enjoy...More

    Reviewed 20 January 2017 via mobile

    Tyrone and Maria were personable and provided excellent customer service. My 4 year old wanted pancakes Tyrone and Maria made it happen. They entertained my son while we waited for food and the food was good. I look forward to eating at the restaurant tomorrow....More

    Thank K W
    Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 23 January 2017

    Thank you so much for your review! I'm glad your son enjoyed the pancakes! I will personally thank Tyrone and Maria for you! We look forward to having you as our guest again!

    Reviewed 18 January 2017

    Check in was great and easy. I got to check in early. But once I got to my room I found it to be old the shades need to be changed. The maids left dirty towels in my room. I was on the 3rd floor...More

    Thank Angel H
    Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 23 January 2017

    Dear Angel, Thank you for your feedback! I apologize for the condition you found your room and the noise. I will follow up with Housekeeping. We are undergoing some upgrades in our rooms but there should be no noise disturbances. I hope that you will...More

    Reviewed 18 January 2017

    While it wasn't terrible like some stays at other hotel chains, this hotel is tired, and needs to be sold off to another, lesser tier, hotel chain. Relatively speaking, probably the least impressive Four Points (which is my favorite hotel chain dollar-for-dollar) anywhere I've stayed....More

    Thank Gypsy0004
    Response from Christi M, General Manager at Four Points by Sheraton Richmond AirportResponded 23 January 2017

    Gypsy0004, Thank you for your feedback! I apologize for your dissatisfaction. I have researched and corrected your security concerns. Our guests's privacy and security are always our number 1 goal. As well, we are currently in the process of updating our hotel with new carpet,...More

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    • Top amenities
    • Pool
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    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
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    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
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    • Multilingual Staff
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    • Air Conditioning
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    • Pool
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    • Reservation Options
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    • Location
    • United States >
    • Virginia >
    • Richmond
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    Traveller (50)
    Room & Suite (12)
    Dining (10)
    Pool & Beach (3)
    Hotel & Grounds (37)
    Business Centre & Event Rooms (6)
    Bathroom (5)
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    Ask a question
    Questions & Answers
    N P
    5 March 2017|
    AnswerShow all 4 answers
    Response from Christi M | Property representative |
    These are all correct answers. We have a 24 hour shuttle service to get you to and from the airport. If you are arriving at RIC, we recommend that you call the hotel and request for a pick up once you have retrieved your... More
    19 September 2016|
    Response from Shelley R | Reviewed this property |
    The Sheraton has great rates. It's not fancy or elegant. But it's clean and quite. There are much more expensive hotels in the area it depends on what you want. For one night you can't beat the price of the Sheraton.
    Martha M
    14 June 2015|
    Response from Brad J | Property representative |
    Thank you for your question. The hotel does offer a Parking Package that includes both accommodations, parking and transportation to the airport. When making your reservation, please ask for this specific package. Thank... More
    Room Tips
    "There is no vending machine on any floor. Just a 'pantry' at the entrance. Prices are a bit high too."
    Read review
    "Ask where you should park. I found my room was close by an exit near the side parking lot."
    Read review
    "With luggage first floor is best"
    Read review
    "Upgraded suite was roomy, immaculate and very convenient to indoor pool"
    Read review
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