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Stayed for a graduation. The hotel had a very convenient location and was quite clean. We were on the second floor where the work out room was located and it was a bit loud, dropping of weights. Did not partake the breakfast as it was...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 8 May 2016
Thank you for staying with us while in town for graduation and thank you for providing us with feedback on your stay. We are pleased to know that our location was convenient for your needs and we appreciate your compliments on the cleanliness of the...More
My room was ok, but everything didn't work. The stopper to turn on the shower was busted, the fancy Keurig machine in the room had coffee...and tea bags. How can you brew teabags in a Keurig machine? I emailed the hotel using Holiday Inn's website...and...More
Thank Brian G
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 5 April 2016
While we are pleased to hear that you enjoyed our convenient location, I appreciate the opportunity to apologize for the disappointments you encountered during your stay. We pride ourselves on providing our guests with the best stay possible and we are mindful to take your...More
Our team stayed here for a soccer tournament last weekend. The pros: front desk staff and banquet staff were friendly and helpful; lobby and guest rooms look like they've been recently renovated so hotel had an updated look; nice that you could get a beer...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 23 March 2016
It was a pleasure hosting members of your team while you were in town for the soccer tournament and we are pleased to know that you were comfortable and enjoyed our convenient location. Thank you for taking the time to let us know what you...More
Everything about the hotel was good, apart from the housekeeping of my room. There was food in the fridge. Not that big of a deal, in my opinion. A minor overlook on housekeeping's part. We all have bad days, right? There was hair behind the...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 21 March 2016
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed...More
Nothing wrong with this hotel if you drive but a little secluded if you don't. People at the front desk are very kind and friendly and this make easier to deal with some imperfections like the very noisy fan in the bathroom and some towels...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 18 March 2016
It was a pleasure having you as our guest and we appreciate your kind comments on the great service you received during your stay. We apologize for the disappointments you encountered during your stay. We are mindful to take your feedback to make improvements and...More
US$105 - US$171 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#7 Green Hotel in Richmond
Non-Smoking Rooms ,
Number of rooms
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