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Holiday Inn Richmond I 64 West End

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#40 of 83 Hotels in Richmond
GreenLeadersBronze level
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202 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Richmond I 64 West End
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Showing 195: English reviews
Myrtle Beach, South Carolina
2 reviews
Reviewed 5 June 2016 via mobile

I called to book a reservation as I am travelling weekly to Richmond for work. Reservations department was rude and would not grant request for early check in since I work nights and would be checking in early to sleep. After I requested early check in, that was basically the end of conversation. I would have booked weekly, so guess... More 

Helpful?
Thank amy20141229
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

I am very sorry for how the reservation process resulted for you. It’s not how we typically operate and our Team is working diligently to identify where and why it broke down. We take all guests concerns and feedback very seriously and our hotel manager will be calling you to discuss this experience and hopefully convince you to choose us... More 

Harrisburg, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2016 via mobile

My family and I have stayed at numerous Holiday Inn locations throughout the years, this years vacation was no exception. We reserved a room as a layover for our trip home and, for lack of better words, we we less than impressed. The staff at the hotel were extremely nice, but that was the high point. The room, although clean,... More 

Helpful?
Thank CCM898
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We are sorry to hear that your stay failed to meet your expectations. It was nice to hear the staff treated you well and that your room was clean, but we were sorry to hear of the issues you encountered. We appreciate you letting us know about the plumbing problem you encountered so that our Maintenance Team could address it... More 

Travellers are raving about these Richmond hotels

Virginia
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2016 via mobile

Stayed for a graduation. The hotel had a very convenient location and was quite clean. We were on the second floor where the work out room was located and it was a bit loud, dropping of weights. Did not partake the breakfast as it was not included in the room rate. Parking was a bit odd as the front door... More 

Helpful?
Thank NoName007
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for staying with us while in town for graduation and thank you for providing us with feedback on your stay. We are pleased to know that our location was convenient for your needs and we appreciate your compliments on the cleanliness of the hotel and guest rooms. We hope to have the pleasure of welcoming you back in... More 

Brooklyn, New York, United States
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 April 2016

My room was ok, but everything didn't work. The stopper to turn on the shower was busted, the fancy Keurig machine in the room had coffee...and tea bags. How can you brew teabags in a Keurig machine? I emailed the hotel using Holiday Inn's website...and it bounced due to a typo ON THEIR WEBSITE! I figured out how to contact... More 

Helpful?
Thank Brian G
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

While we are pleased to hear that you enjoyed our convenient location, I appreciate the opportunity to apologize for the disappointments you encountered during your stay. We pride ourselves on providing our guests with the best stay possible and we are mindful to take your feedback to shore up any deficiencies you encountered. Thank you for bringing the issue of... More 

Oakton, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2016

Our team stayed here for a soccer tournament last weekend. The pros: front desk staff and banquet staff were friendly and helpful; lobby and guest rooms look like they've been recently renovated so hotel had an updated look; nice that you could get a beer or glass of wine at their bar; beds/pillows were comfortable; hotel is conveniently located near... More 

Helpful?
Thank MVreviews
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure hosting members of your team while you were in town for the soccer tournament and we are pleased to know that you were comfortable and enjoyed our convenient location. Thank you for taking the time to let us know what you liked about your stay and what we can do to improve. We are mindful to... More 

Greenville, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2016

Everything about the hotel was good, apart from the housekeeping of my room. There was food in the fridge. Not that big of a deal, in my opinion. A minor overlook on housekeeping's part. We all have bad days, right? There was hair behind the toilet lid/seat and there was some liquid dripped down the back side of the toilet... More 

Helpful?
Thank Avigil7
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and... More 

FVG
Level Contributor
218 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 17 March 2016

Nothing wrong with this hotel if you drive but a little secluded if you don't. People at the front desk are very kind and friendly and this make easier to deal with some imperfections like the very noisy fan in the bathroom and some towels not so white. Breakfast is of a standard level

Helpful?
Thank bidibodi
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure having you as our guest and we appreciate your kind comments on the great service you received during your stay. We apologize for the disappointments you encountered during your stay. We are mindful to take your feedback to make improvements and look forward to exceeding your expectations in the future. More 

Yorktown, Virginia, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 March 2016

We luckily found this HI available when we vacated another hotel in Richmond. Check in was easy, lobby welcoming, room clean. Lots of outlets easy to reach, fresh toiletries. Clean bedding, smelled great. We enjoyed a movie on the free HBO and slept like babies in the comfy beds. Breakfast buffet was good, service was excellent.

Helpful?
Thank Jeanne F
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure having you as our guests and we are gratified to know that you were comfortable and enjoyed your stay. Thank you for your compliments on our great amenities, clean rooms and excellent service. We hope you will allow us to be of service again soon and we hope your next stay is even more pleasant than... More 

Phoenix, Arizona
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 March 2016 via mobile

Stayed at this hotel twice within a week with a group of 34 rooms. First time was uneventful. Only thing I noticed was the bathroom had no space to put my personal toiletries next to the sink. The sink is raised and there is no room on the sides. Kinda irritating. The second stay.... One of our rooms had not... More 

Helpful?
Thank CAMIpete
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

While we are pleased that you enjoyed your first experience with us enough to stay with us again, we are very sorry to hear that your second stay failed to meet your expectations or our own high standards. Please accept our sincere apologies for the room that was not properly prepared for your arrival and for any issues you encountered... More 

Virginia Beach, Virginia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 February 2016 via mobile

I stayed at this hotel for a convention but if in the area on personal business I would stay here again. I checked in late Friday night and although I had secured my room with a credit card it seemed like they weren't prepared. At check in I was given my room key and no directions for internet use or... More 

Helpful?
Thank estar_357
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure having you and your colleagues as our guests during your recent convention and we truly appreciate your taking the time to provide us with feedback on your experience. It will be a pleasure to share your compliments with our team and we are mindful to take your feedback to shore up any deficiencies you may have... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more   less 

Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Region: United States > Virginia > Richmond
Price Range: €91 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Richmond I 64 West End 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn
Hotel Style:
#7 Green Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Richmond I 64 West End staff and other travellers.
2 questions
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Atlanta, Georgia
4 months ago
Atlanta, Georgia
4 months ago

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Questions? Get answers from Holiday Inn Richmond I 64 West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the elevator and on the front side in the summer to avoid the heat.”
 of 5 bubbles tlwilson11218, 15 Jun 2016 | Read review
“another chain”
 of 5 bubbles 754briang, 1 Apr 2016 | Read review
“Stay away from the elevator and ice machines.”
 of 5 bubbles MVreviews, 21 Mar 2016 | Read review
“go to upper floors”
 of 5 bubbles bidibodi, 17 Mar 2016 | Read review
“Don't let the odd lot fool you, this is a nice hotel.”
 of 5 bubbles JeanneF847, 13 Mar 2016 | Read review
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