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This was the worst stay ever and I am an employee with the brand hotel. First of all the WHOLE hotel spelled like pot. Every floor smelled the same. When arriving to my room I tried to use the phone in room to call front...More
Thank Amy Z
Response from IHGService, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 2 weeks ago
Hi Amy Z,
Thank you for letting us host your stay and your thoughts are appreciated. I was stricken by your observation regarding the smell of pot in the hotel and assistance that you have received from the members of our staff. As somebody who...More
clean hotel with great breakfast buffet. huge rooms, microwave and mini-fridge in the room was a plus. Indoor pool was heated. patio bar had great cocktails and had a decent menu for dinner. staff was very polite.More
Thank Kkunal D
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 23 September 2017
Thank you for choosing Holiday Inn Richmond I-64 West End for your hotel needs and thank you for your lovely 5-bubble review of your experience. We are delighted to know that you enjoyed a great stay and we appreciate your comments on our attention to...More
The room was dirty the top sheet was fifty !!!
The toilet look like I was at a gas station,it had dried up urine on it . 1 wash cloth for double room. 👎🏾👎🏾.....I can go on and on but no need.
The place is...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 30 October 2017
While it is difficult to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our sincere apologies that...More
this is very good location and staff very friendly clean room like new everything was full service food good breakfast was great I will stay again soon and everything close like restaurant shopping Casino near to turnpike and close to PhiladelphiaMore
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 13 September 2017
While it is always a pleasure to receive positive feedback, we feel it is possible you have confused our hotel with another as we are not located next to a casino. We hope to have the pleasure of being of service to you in the...More
Spent one night and arrived in late evening. We had booked a room with a king bed online but there were only rooms with two beds available when we arrived. The staff apologized, reduced our rate by $20 and gave us two free breakfast buffet...More
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 28 August 2017
Thank you for being our guest and thank you for providing us with feedback on your experience. Please accept our apologies again for the issue with your preferred room type. Thank you for allowing our staff the opportunity to address your concerns. We hope we...More