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Four Points by Sheraton Richmond

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#26 of 81 Hotels in Richmond
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Four Points by Sheraton Richmond
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752 Reviews from our TripAdvisor Community

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Reviewed 4 days ago NEWvia mobile

My daughter and I stayed here on March 17. The room was clean, but the soundproofing in the hotel was very poor. We could hear the elevator every time it went up and down, as well as the conversations of the people next door. When I checked out, I accidentally left my phone charger plugged into the wall. I called...

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Helpful?
Thank Debra A
SMI-Hotelgroup, General Manager at Four Points by Sheraton Richmond, responded to this review

Thank you Debra A for taking the time to provide us with valuable feedback in regards to your recent stay at our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have stated. We...

Richmond, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 24 January 2017

We have a large group of 300 people and at the last minute had to plan a meeting. The staff was wonderful to work with. We have never had a meeting where the audio went perfectly and this place it was awesome. The audio team they used was well worth it. The staff was very polite and helpful. Bonnie was...

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Helpful?
Thank Tammy A
About Hotel's Favourite Review
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Tammy A Wow!!! Thank you for taking the time to tell us about your visit at Four Points By Sheraton property. We are so happy to hear that your meeting went so awesome. Our staff will be more than delighted to hear the wonderful compliments. We truly enjoyed having you here and we look forward to seeing you soon.

Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

This is a very nice hotel. The staff is extremely professional, friendly, and helpful. One thing, I did not have good wifi reception in my room or in the gym. Also they are doing some renovations but I was not bothered by any noise or construction. The food is good, not great, but I was super glad they had soy...

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Helpful?
Thank Travelerxowkety
SMI-Hotelgroup, General Manager at Four Points by Sheraton Richmond, responded to this review

Thank you Travelerxowkety for taking the time to tell us about your recent stay. We are delighted to hear that despite some of challenges, you were still overall happy with your visit. Your satisfaction and comfort is always our number one priority. We truly enjoyed having you here and we look forward to seeing you soon!

Richmond, Virginia
Reviewed 2 weeks ago

Recently I was at the Four Points Sheraton on Midlothian Turnpike for the Chesterfield Chamber of Commerce Luncheon. I was not sure where to find the Professional Development Committee, so Monica at the Front Desk helped me find my way. Once there, our meeting was progressing, when a member of our committee starting coughing uncontrollably; it seemed like he was...

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Helpful?
Thank MPStaffing
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

MPStaffing, Thank you for taking the time to tell us about your visit with our Four Points Family. We are very happy to hear about how helpful our staff was. Your comfort and happiness is always our number priority. It was a absolute pleasure having you here and we look forward to seeing you again soon.

Reviewed 2 weeks ago

The Four Points Sheraton was formerly Sheraton now under new management. There were a number of changes that are cost effective but amenities I expected to see when I arrived were not there. I am a SPG member and have stayed here before. The room smelled like smoke and the blanket I requested had holes in it. Therefore, I was...

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Helpful?
Thank Sheila G
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Shelia G We would first like to thank you for taking the time to tell us about stay. It is our sincere apology that your stay did meet your expectations. Management has been made aware of those issues to ensure that it does not happen again. Dallas will happy to know that he contributed to making your stay a little...

Newport News, Virginia
Reviewed 2 weeks ago

Dallas, the chef displayed excellent customer during my stay at the Sheraton. We had breakfast buffet two days in a row and when i ask for certain items he responded quickly and professionally. The food cooked was tasteful and enjoyable. Also Samo the waiter did a great job in serving drinks and the cleanliness of the restaurant. Angela from Newport...

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Helpful?
Thank fonebru
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Fonebru, We would first like to thank you for taking the time to tell us about your visit with our Four Points family. Dallas and Samo will be so ecstatic to hear the great compliments. Your happiness and comfort is always our number one priority. We truly enjoyed having you here and we look forward to seeing you soon.

Reviewed 3 weeks ago

I recently stayed here for business and the rooms were clean and comfortable but, above all else, I was so impressed by the customer service. Each staff member smiled and greeted everyone but there were two different occasions, specifically, when it would have been very easy for the staff to pass my request or issue off to someone else but...

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Helpful?
Thank Benjamin H
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Benjamin H WOW!!! We truly appreciate you taking the time to tell us about your visit with our Four Points family. It is a absolute pleasure to know that you enjoyed your stay. Your happiness and comfort is always our number one priority. We truly enjoyed having you here and we look forward to seeing you soon.

Frederick, Maryland
Reviewed 3 weeks ago

I've always enjoyed staying at this property, and they've recently remodeled to make it even nicer. Clean, nice accomodations, and a great staff that is very helpful. Yukari at the bar/restaurant was outstanding!!

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Helpful?
Thank mikewalker17
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

mikewalker17 Thank you for taking the time to tell us about your visit with our Four Points family. We are very happy to know you enjoyed your visit. It was a absolute pleasure having you here and we look forward to seeing you soon.

Charlotte, North Carolina
Reviewed 19 February 2017

When staying there during the third part of February, I found cockroaches in my room. Plus, you can hear the elevators all night long regardless of where you stay. And, the HVAC units in the rooms work poorly.

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Helpful?
Thank wmabele
SMI-Hotelgroup, General Manager at Four Points by Sheraton Richmond, responded to this review

Thank you wmabele for taking the time to provide us with valuable feedback in regards to your recent stay at our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have stated. We have...

New York City, New York
Reviewed 7 February 2017

Here on a business Trip we enjoyed our breakfast with a view of the Lake. Our Host Farid had awesome customer service and the breakfast was delicious. Especially the special order Omlet delivered to us from your Chef Dallas who customer service was also above and beyond. The omlet delicious as well.

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Helpful?
Thank Stephanie W
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Stephanie W Wow! We would first like to thank you for taking the time to tell us about your visit with our Four Points Family. We are so ecstatic to hear that you enjoyed your visit. Farid and Dallas will be happy to hear the awesome compliments. It was a absolute pleasure having you here and we look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more   less 

Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Region: United States > Virginia > Richmond
Price Range: €93 - €179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton
Hotel Style:
#6 Green Hotel in Richmond
#18 Romantic Hotel in Richmond
#20 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Visit the restaurant.”
 of 5 bubbles sheilag467, 13 Mar 2017 | Read review
“The hotel staff was awesome!”
 of 5 bubbles fonebru, 12 Mar 2017 | Read review
“Lake view nice”
 of 5 bubbles 320stephaniew, 7 Feb 2017 | Read review
“The 7th floor is completely renovated.”
 of 5 bubbles mrstmcguire, 29 Dec 2016 | Read review
“The rooms on back of the hotel offers a view of many ponds...almost a park like setting and you can walk around back there.”
 of 5 bubbles gkswimdad, 29 Dec 2016 | Read review
5 of 5