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Four Points by Sheraton Richmond

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#13 of 81 Hotels in Richmond
GreenLeadersBronze level
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Four Points by Sheraton Richmond
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745 Reviews from our TripAdvisor Community

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Showing 738: English reviews
Charlotte, North Carolina
Reviewed yesterday NEW

When staying there during the third part of February, I found cockroaches in my room. Plus, you can hear the elevators all night long regardless of where you stay. And, the HVAC units in the rooms work poorly.

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Helpful?
1Thank wmabele
New York City, New York
Reviewed 1 week ago

Here on a business Trip we enjoyed our breakfast with a view of the Lake. Our Host Farid had awesome customer service and the breakfast was delicious. Especially the special order Omlet delivered to us from your Chef Dallas who customer service was also above and beyond. The omlet delicious as well.

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Helpful?
Thank Stephanie W
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Stephanie W Wow! We would first like to thank you for taking the time to tell us about your visit with our Four Points Family. We are so ecstatic to hear that you enjoyed your visit. Farid and Dallas will be happy to hear the awesome compliments. It was a absolute pleasure having you here and we look forward to...

woodside
Reviewed 3 weeks ago via mobile

Me, husband, and 31LB cocapoo. Room was clean enough. The sheets are clean. We stayed one night at $106. Free breakfast included. Wish there were more towels. The second floor is for families with dogs. Shower water was great the curtain needs to be changed into something heavier was splashed out everywhere good thing I caught it in time. We...

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Helpful?
Thank ellegirl727
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

ellegirl727 Thank you for taking the time to tell us about your stay. We are happy to hear that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was a pleasure having you here and we look forward to seeing you soon.

Midlothian
Reviewed 3 weeks ago

Had my daughters wedding here and EVERYTHING was perfect! From the beginning stages to convenient payment plans, the Four Points by Sheraton met al of our needs! Thanks to Peter for being the best...xoxo

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Helpful?
Thank KathleenJensenRichio
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

KathleenJensenRichio Thank you for the great review. We enjoyed having you here and look forward to seeing you in the future.

Richmond, Virginia
Reviewed 3 weeks ago

We just had a meeting for 300 people and it went off without a hitch! We had extremely short notice to get this meeting together. Bonnie Hillard the Senior Sales Manager was wonderful! She made the whole process a pleasure. The staff was always 1 step ahead of our needs. Everyone was super friendly and helpful. The meeting room was...

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Helpful?
Thank Karen R
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Karen R Thank you for such great compliments. Bonnie will be so happy to hear about the great review as she always does a wonderful job with our events. It is a pleasure to know that your meeting met your expectations. Your happiness is always our number one priority. It was truly an honor having you here and we look...

Richmond, Virginia
Reviewed 3 weeks ago

We have a large group of 300 people and at the last minute had to plan a meeting. The staff was wonderful to work with. We have never had a meeting where the audio went perfectly and this place it was awesome. The audio team they used was well worth it. The staff was very polite and helpful. Bonnie was...

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Helpful?
Thank Tammy A
Four Points by ... S, Manager at Four Points by Sheraton Richmond, responded to this review

Tammy A Wow!!! Thank you for taking the time to tell us about your visit at Four Points By Sheraton property. We are so happy to hear that your meeting went so awesome. Our staff will be more than delighted to hear the wonderful compliments. We truly enjoyed having you here and we look forward to seeing you soon.

Virginia Beach, Virginia
Reviewed 4 weeks ago

We thoroughly enjoyed our stay at this hotel. Many hotels say "pet friendly" and allow pets. This hotel was a pet paradise! Our Westies LOVED the walking trails surrounding small lakes. This hotel is off of a major highway, but you'd never know it. You feel like you are removed from all the hustle and bustle. The staff was amazing,...

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Helpful?
1Thank d3key
Tiffany O, Manager at Four Points by Sheraton Richmond, responded to this review

d3key, WOW!!! We truly appreciate you taking the time to tell us about your visit with Four Points By Sheraton. Our staff will be very ecstatic to hear the wonderful compliments. Your happiness and comfort is always our number one priority. We sincerely enjoyed having you here and we look forward to seeing you soon.

Chester, Virginia
Reviewed 4 weeks ago via mobile

First let me say that this was a great deal. The room came with a free breakfast. The hotel is slightly dated but currently being renovated. We had a renovated room. In my opinion the work was a little shoddy. Ex toilet paper rack put back on lopsided. We only had two wash cloths. I called for an extra wash...

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Thank Rioland
Tiffany O, Manager at Four Points by Sheraton Richmond, responded to this review

Rioland, We would first like to thank you for taking the time to tell us about your visit with our Four Points Family. Management is looking into the issues you mentioned and will try to ensure it does not happen again. Your happiness and comfort is always our number one priority. We truly enjoyed having you here and we look...

Tappahannock, Virginia
Reviewed 4 weeks ago

Everyone was very personable, The associates including the dining area was very attentive to any of my needs. Smiles and pleasant conversation. The staff greeted me with a warm welcome. Jasmine made sure my room was accommodating. Tevin advised me of all of the amenities and services. Chanel was provided information on where I could go to locate an item...

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Thank ellanwisdom
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to tell us about your stay. We are happy to hear that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was a pleasure having you here and we look forward to seeing you soon.

Richmond, Virginia
Reviewed 5 weeks ago

When 8 inches of snow fell in Richmond on Friday night, our group was unable to get to our meeting a a local church. The staff jumped through hoops to allow us to use two of their meeting rooms for the day, bringing in more chairs so that everyone was comfortable. They even let us bring in our own lunch...

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Helpful?
Thank mike1gasper
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more   less 

Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Region: United States > Virginia > Richmond
Price Range: €96 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton
Hotel Style:
#4 Green Hotel in Richmond
#18 Romantic Hotel in Richmond
#20 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view nice”
 of 5 bubbles 320stephaniew, 7 Feb 2017 | Read review
“The 7th floor is completely renovated.”
 of 5 bubbles mrstmcguire, 29 Dec 2016 | Read review
“The rooms on back of the hotel offers a view of many ponds...almost a park like setting and you can walk around back there.”
 of 5 bubbles gkswimdad, 29 Dec 2016 | Read review
“nice accessible rooms”
 of 5 bubbles 269crystaln, 9 Dec 2016 | Read review
“No particular good/bad suggestions. It's a nice.”
 of 5 bubbles NikonJeb, 28 Nov 2016 | Read review
5 of 5