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Richmond Marriott

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Traveller (102)
Room & Suite (45)
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Overview
  • Excellent43%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
AMENITIES
Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3 Star Hotel
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Additional information
Offers from Richmond Marriott
Special Offer: 50% Off Parking
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (891)
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365
318
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47
29
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All reviewsthe concierge loungeconvention centervalet parkingfull servicefront desk staffhotel restaurantgreat customer servicedowntown areaup to datehotel staffnice stayvalet serviceindoor pooldawnstarbuckslobbymccarthy
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21 - 25 of 888 reviews
Reviewed 18 April 2018 via mobile

Quick overnight at this Marriott property. No issues or problems, just had to recognize "Richard". "Richard's" warm and genuinely friendly greeting as I entered the lobby area was just what I needed after a very long day. After checking in, I remained in the lobby...More

Thank Jane B
Reviewed 16 April 2018

Many aspects of this hotel are excellent, and many aspects of this hotel are truly inexplicably ghastly. Let's hit the ghastly bits first: Who in their right minds installs a toilet paper dispenser with controlled release? This means that if you try to pull a...More

Thank Therry N
Response from Neil B, General Manager at Richmond MarriottResponded 18 April 2018

Hello Therry N, Thank you for taking time to review the Richmond Marriott Downtown. I totally understand your frustration with the toilet paper dispenser. I assure you this is not an issue in all of our guest rooms. I have notified engineering to ensure the...More

Reviewed 16 April 2018

Cons: Needed to connect a cable for high speed internet which seems outdated. My laptop does is newer and does not have a port for this.. Bed was not comfortable. Pros: Fitness area was great compared to other hotels. Lobby, bar, restaurant downstairs was great....More

Review collected in partnership with this hotel
Thank Travel52551
Response from Erin B, Guest Relations Manager at Richmond MarriottResponded 5 days ago

Thank you Travel52551 for taking the time to let us know about your stay at our Richmond Marriott! We appreciate you letting us know where our hotel can improve; Without our guest's feedback, we can never get better. We, as a team, want to have...More

Reviewed 15 April 2018

Like full service marriotts use to be from the minute yoi walk in and greated by General Manger Neal to having your room ready to go early. Was offered a free coffee while i was waiting. Conceierge lounge was awesome and the ladies up there...More

Review collected in partnership with this hotel
Thank 14JohnMar14
Response from Neil B, General Manager at Richmond MarriottResponded 16 April 2018

14JohnMar14, Good to hear from you again, thank you so much for your kind review. I will share your feedback with Laura and the concierge staff. Please return soon.

Reviewed 14 April 2018

I have never felt more GENUINELY cared for than at this hotel. I have stayed at this hotel 3X in 2 mnths and have had great experiences. The hotel rooms are average, but always clean. Higher floors have a nice view. Great eateries in walking...More

Review collected in partnership with this hotel
Thank aubreyi2015
Response from Erin B, Guest Relations Manager at Richmond MarriottResponded 5 days ago

Thank you aubreyi2015 for taking the time to let us know about your stay at our Richmond Marriott! We love hearing how much they've enjoyed our hotel and staff, as well as our city. We, as a team are glad to hear that you've received...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$150 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$150 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (102)
Room & Suite (45)
Pool & Beach (2)
Dining (1)
Business Centre & Event Rooms (15)
Questions & Answers
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Barbara T
28 May 2016|
AnswerShow all 5 answers
Response from TJHolland | Reviewed this property |
No, in our stay we only saw the indoor pool. The hotel is Downtown area.
1
Vote
Abowen75
12 September 2015|
AnswerShow all 9 answers
Response from Hot-tea-and-Scones | Reviewed this property |
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after... More
2
Votes
TonyaP70
11 August 2015|
Answer
Response from German G | Reviewed this property |
No hot tub
0
Votes
Room Tips
"Third floor - self service laundry but above pool with chlorine smell."
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"If you can get on the 17th or 18th floor, the bay windows are really nice..."
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"Firmer pillows, please!"
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"Excellent!"
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