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Richmond Marriott

852 reviews
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Traveller (101)
Room & Suite (44)
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Overview
  • Excellent42%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3.5 Star Hotel
All hotel details
Offers from Richmond Marriott
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Reviews (852)Write a Review
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307
122
46
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All reviewsthe concierge loungeconvention centervalet parkingfront desk staffhotel restaurantbroad streetgreat customer servicedowntown areaup to datebed was comfortablevalet servicechecking inindoor poolstarbucksdawnlobbyconference
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171 - 175 of 849 reviews
Reviewed 18 May 2017 via mobile

Perfect staff, perfect hotel and perfect location. The staff is by far the friendliest I have met in many years. They truly care about you as a guest. The bartenders in TMiller will help you custom make your favorite drink. Star Bucks crew are so...More

Thank tGoNosh
Response from kristinguntharp, Hotel Staff at Richmond MarriottResponded 12 June 2017

Dear tGoNosh, Thank you so much for your excellent review of the Richmond Marriott! I am so pleased to read your comments regarding your recent stay here with us! We truly strive to provide exceptional service for our guests and I am happy to see...More

Reviewed 18 May 2017

I couldn't say enough good things about the service of this downtown hotel. Everyone from the bell hops to the banquet staff to the maintenance crew were extremely helpful and often anticipated our needs exceeding our expectations during the busy graduation weekend! I specifically would...More

Thank melneric
Response from kristinguntharp, Hotel Staff at Richmond MarriottResponded 12 June 2017

Dear melneric, I want to thank you for taking the time to write such an excellent review of the Richmond Marriott Downtown! I am so pleased to read your comments regarding our staff, as we truly pride ourselves on our ability to provide excellent service!...More

Reviewed 18 May 2017

Well located for downtown. Rooms due for a refresh. Restaurant good for a sports bar, and active. Staff are friendly and helpful. Shuttle is a benefit to travelers without transportation. Close to convention center.More

Review collected in partnership with this hotel
Thank Rick H
Response from kristinguntharp, Hotel Staff at Richmond MarriottResponded 12 June 2017

Dear Rick H, Thank you for taking the time to write a review in regards to your recent stay! I am pleased to read that our hotel and facilities worked conveniently for you during your time in Richmond! I hope we are fortunate enough to...More

Reviewed 18 May 2017 via mobile

Easy to find, public parking all around. Beautiful lobby with seating, a Restaurant, a Starbucks and a bar area. Check in was a breeze. Room smelled fresh upon entering. Everything was in order until I opened the mini frig. There was still food and soda...More

Thank Tony W
Response from kristinguntharp, Hotel Staff at Richmond MarriottResponded 12 June 2017

Dear Tony W, Thank you so much for taking the time to write a review of the Richmond Marriott Downtown! I am pleased to read that you enjoyed your time here, however I am disappointed to read your comments regarding the min-fridge in your guest...More

Reviewed 17 May 2017

This is an older Marriott. The rooms are clean and cool and comfortable. There is a stench in the concierge lounge that is unbearable. Staff is friendly. Restaurant is average with limited healthy optionsMore

Review collected in partnership with this hotel
Thank German G
Response from kristinguntharp, Chad Lobner, Assistant General Manager at Richmond MarriottResponded 19 May 2017

Dear 892germang, I want to thank you for taking the time to write a review of the Richmond Marriott Downtown! We truly pride ourselves on our ability to provide excellence for our guests and it appears as if we have missed the mark in regards...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$165 - US$345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$345 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (101)
Room & Suite (44)
Pool & Beach (2)
Dining (1)
Business Centre & Event Rooms (15)
Questions & Answers
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Barbara T
28 May 2016|
AnswerShow all 5 answers
Response from TJHolland | Reviewed this property |
No, in our stay we only saw the indoor pool. The hotel is Downtown area.
1
Vote
Abowen75
12 September 2015|
AnswerShow all 9 answers
Response from Hot-tea-and-Scones | Reviewed this property |
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after... More
2
Votes
TonyaP70
11 August 2015|
Answer
Response from German G | Reviewed this property |
No hot tub
0
Votes
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123
Room Tips
"Suggest room on upper level overlooking downtown Richmond."
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"High floor for better room views. Try the hotel restaurant."
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"see above."
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"I normally tip the chamber maid 3-5 bucks to clean the room."
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