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Courtyard Richmond Northwest/Short Pump

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Courtyard Richmond Northwest\/Short Pump
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118 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Richmond Northwest/Short Pump
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Showing 117: English reviews
Morgantown, West Virginia
Reviewed 15 July 2016

We stayed here for 2 weeks while visiting the Richmond area. The rooms are a decent size with a nice living area. The kitchen is a bit small with no oven, but at least you have the full fridge. You have to wash the dishes everyday because they only give you 2 or 3 of each item. The beds are...

Thank hugs4tree
Massanutten, Virginia
Reviewed 13 July 2016

My wife and I had the opportunity to spend a night at the hotel. I can't say enough about the positive customer service. Ashley, Ann and Greg went out of their way to make our stay, although short, a pleasurable one. We found the rooms a good size and clean. JM

Thank joemY4382DH
York PA
Reviewed 20 June 2016

This hotel was great for what we needed, a half way point to OBX for us to sleep and get a good start the next day. A little bummed we had to pay for more coffee packets in the room and there was no free coffee in the lobby. No breakfast included but that's ok. Panera conveniently located right beside...

Thank craleycommando
Phoenix, Arizona
Reviewed 16 June 2016 via mobile

In the spirit of full disclosure this is the 3rd time I have had to stay here and each time the cleanliness of the rooms has been woeful. On visit 2 I ended up calling head office and the manager was forced to apologize and I was promised they were upping their game, changing policies etc. so it was with...

3Thank Lynda S
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Lynda S, Thank you for taking the time to offer your feedback with regard to your recent stay at the Courtyard Northwest/Short Pump. Please accept our sincere apology for the issues you experienced during your stays. Regarding the issues with your bedding, I can tell you that we have policies in place to ensure clean sheets are placed on...

Nashville, Tennessee
Reviewed 30 May 2016

The hotel was in a great location with lots of food and stores nearby. Business center was nice and lobby was very welcoming. Staff is very friendly and kind. Small shop downstairs with soft drinks, snacks and necessities. There was a small indoor pool. Hotel is slightly old, but well renovated. Room and bed were very comfortable.

Thank gabywabby
Charlotte, North Carolina
Reviewed 17 May 2016

We were in town for one night and decided on this hotel. Everything was excellent, room, staff, location. This property is up-to-date, clean and a nice room layout. It had the best bed...perfect.. Just what we expect in a Courtyard! The manager came by to assist me, an added perk.

1Thank 779saundrah
Reviewed 15 March 2016 via mobile

Stayed for the weekend (Jefferson cup). Good stay. Hotel accomdating to the teams. Wish the Bisto would be open throughout the day instead of only for bkfst & dinner Room clean and comfortable. Room has dorm size fridge. Plenty of restaurants and stores in the neighborhood. Can literally walk to dunkin donuts/panera/chipotle to name a few. Free wifi from room....

2Thank rrivera901
Reviewed 7 March 2016 via mobile

The hotel was okay, was not really up to Marriott's standards. Staff was courteous, room were mediocre, basically served it's purpose. Beds had me counting the hrs until it was time to get out. Will only stay again if duty calls. Only plus is the location. Plent of establishments.

1Thank Prettyteeth
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Prettyteeth, Thank you for taking the time to share your feedback regarding your recent stay at the Courtyard Richmond Northwest/Short Pump. Please accept our sincere apology that you were not satisfied with the quality of your room. Rest assured that your comments will be shared through the appropriate channels in the organization. At the same time, we are glad...

Bowie, Maryland
Reviewed 6 March 2016 via mobile

This Courtyard was as expected. Nothing spectacular. The room was spacious, the bed was comfortable, the fridge and microwave are becoming an expected amenity. The tv was standard and as expected. The bar/cafe was pleasant with a reasonable variety of food and beverages. (Not a full scale restaurant but ideal for light fare). Note: your own adult beverages cannot be...

Thank MarylandHockeyDad
A TripAdvisor Member
Level Contributor
26 reviews
5 hotel reviews
6 helpful votes
Reviewed 4 March 2016 via mobile

Definitely never back again to this hotel, the smells in the room was awful, the only thing great was the costumer service. Ah!!!!!! Another good thing is you have everything you need for eat and shopping near thank GOD!!!!!!!!!!!!!!!!!!!

3Thank A TripAdvisor Member
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Good Day, We apologize for the experience you had. We do appreciate your business. Please contact the hotel with more information on the room you occupied. I will be more than happy to speak with you. Thank you

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Richmond Northwest/Short Pump

Address: 3950 Westerre Pkwy, Richmond, VA 23233 (Formerly Courtyard by Marriott Richmond Northwest)
Region: United States > Virginia > Richmond
Price Range: €94 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Northwest/Short Pump 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard Richmond Northwest
Richmond Marriott
Richmond Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Northwest/Short Pump staff and other travellers.
1 question
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Washington DC, District of Columbia
3 months ago

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Questions? Get answers from Courtyard Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from 235 (right above a popular side entrance where the door is continously being slammed).”
 of 5 bubbles TSH74, 25 Sep 2016 | Read review
“Easy in d out on the interstate.”
 of 5 bubbles 779saundrah, 17 May 2016 | Read review
“Ask for Ernie,Bryan or Beverly”
 of 5 bubbles dapperdons, 8 Jan 2016 | Read review
“A room at the end of the hallway, away from the elevator and quieter; and closer to the stairs, would be my ideal room choice.”
 of 5 bubbles Michele_M90, 9 Dec 2014 | Read review
“We couldn't get a room with outside access, i.e. balcony, worth asking for it when you book if you like that kind of thing.”
 of 5 bubbles Puddy2409, 28 Aug 2014 | Read review
5 of 5