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Crowne Plaza Richmond Downtown

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#12 of 83 Hotels in Richmond
Certificate of Excellence
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Crowne Plaza Richmond Downtown
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814 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 801: English reviews
Richmond, Virginia
Reviewed 2 December 2015

The Crowne Plaza in Richmond is fantastic. I stay here frequently. The facility is clean and inviting. I can't say enough about the excellent staff and hospitality. The lounge is welcoming and relaxing. I also enjoy the exercise room which is well kept and all the equipment is clean and functional. Another excellent amenity is the available van and driver...

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Helpful?
Thank Barry S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you BarryS for sharing your Crowne Plaza experience! Tomas and our shuttle team have been a big hit! We are hoping you will have a chance to return soon.

Reviewed 27 November 2015

Althea Coleman is one of the most hospitable and warm individuals you will ever meet! She is at the front desk at the Crowne Plaza and she will make your experience everything you would want and more! Please take a moment to find her next time you stay at this establishment. She is one of the better humans that I...

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Helpful?
Thank John R
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello John R, Althea is a Gem! Thank you for providing your feedback. I know that Althea will be excited today as we will share your input with our entire team! Again thank you for sharing and please plan a return soon.

Grayling, Michigan
Reviewed 25 November 2015

Family members helped me celebrate my birthday on the evening of Nov. 20 and 21. Retired to the lounge both nights and Crystal made both nights very memorable. On the 21st, she even brought dept. supervisors in to sing Happy Birthday! She even got the Tea-Party gang in an adjoining area to sing along (Trump-types)! Anyway, Crystal made both nights...

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Helpful?
Thank Scott F
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Happy Birthday Scott F, What a great time! Crystal and our entire team will be excited to hear your feedback. Thank you for sharing and please plan another celebration soon.

Richmond, Virginia
Reviewed 24 November 2015

I love everything about this hotel. It's chic, it's historic, it's simple, it's just great! A one-night stay-cation for my birthday turned into a fantastic experience. Check in was fast and efficient, and the desk clerk was able to help with all my questions. Was upgraded to a Priority Suite and LOVED the view of the Rivah City. A mini...

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Helpful?
Thank butta1898
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Stay-Cations can be Excellent! Happy Birhtday and we are glad that you shared your experience. Again thank you butta1898 for your comments and please plan another Stay-Cation soon.

NY
Reviewed 22 November 2015

This hotel seemed fine at first glance, but when I found a used wad of gum on a desk sign that said "small things make a big difference" it made me realize that this hotel might not be as clean as I had hoped. The desk staff was friendly and all, but it was hard for me to get past...

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Helpful?
Thank P2Pro
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear P2Pro, Our entire team would like to share a sincere apology! We thank you for taking the time to provide your valuable feedback so that we may work harder to prevent this happening in the future. I would like to contact you directly to obtain more info and to make up for your experience. Again thank you!

Arlington, Virginia, United States
Reviewed 22 November 2015 via mobile

Amazing customer service. 5 star. Amber at the front desk is so accommodating and helpful. Chaperoning 30 high school kids is a tough task but Amber and the team at Crowne Plaza Richmond made all the difference. Beautiful locale, great rooms, efficient, kind, orderly!

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Thank Braavosi
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Braavosi, many thanks for the kind and valuable feedback. I know that Amber and her entire team will be excited to hear your comments today. Please return again soon!

Bellingham, Washington
Reviewed 22 November 2015

What stood out most for me during my stay was how wonderful the staff were in all the interactions I had with them. They were always friendly and very helpful. My One Queen Bed with Loveseat room was very comfortable although the view was a bit limited from its 4th floor location overlooking the air handling units and highway. A...

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Helpful?
Thank comcox
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Comcox, I have wonderful news! This winter we are replacing all of our fitness equipment and renovating our space such that to double in size! LifeFitness state of the Art new equipment arriving soon. Thank you for your feedback and please return soon.

Reviewed 17 November 2015 via mobile

I stayed at this hotel for 5 days last week on business and I had to return to Richmond again this week. Airport travel is never fun but I was happy to be able to return to the Crowne Plaza Hotel. Being greeted at the front desk by Wanda is so welcoming. She is so warm and pleasant and has...

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Helpful?
Thank K L
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Our sincere thank you Kelli L for taking the time to provide your wonderful feedback. Five days certainly gives enough time to really get to know our staff. We are very proud of our staff! Again thank you and please return again.

Philadelphia, Pennsylvania
Reviewed 16 November 2015

I was in Richmond overnight for a business trip and selected the hotel due to the proximity to the train station. I walked from the station to the hotel, which did not provide the best pedestrian sidewalks between the two locations. The night clerk mentioned that the hotel had a driver on staff that would have picked me up if...

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Helpful?
Thank AlyseCB
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Alyse CB, we agree the staff can make all the difference! Tamas has done a great job making our guests feel welcome! Thank you for providing your feedback and wonderful comments. Please return again soon.

Toledo, Ohio
Reviewed 16 November 2015

Tomas went above and beyond in shuttling us to dinner. He even gave us a tour of the area along the way including the city's history. Great P.R. on behalf of the hotel! The lounge staff was very friendly and provided great service. The restaurant staff was very friendly too!

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Helpful?
Thank Jenifer Z
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Jenifer Z, for taking the time to provide your feedback. I know Tamas and his team will be excited to hear your comments. Please return soon for more Great Customer Service!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: €99 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Priceline, Odigeo and Travelocity so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the river side--gorgeous views.”
 of 5 bubbles ROXNRLZ, 8 Dec 2016 | Read review
“Corner room was unique and awesome; suite room was luxurious.”
 of 5 bubbles 628peng, 23 Nov 2016 | Read review
“High floor on the river side.”
 of 5 bubbles VAGirl1, 22 Nov 2016 | Read review
“not sure if thre is a good room.”
 of 5 bubbles tommyl651, 16 Nov 2016 | Read review
“Executive rooms with river views have lots of windows and are quite nice.”
 of 5 bubbles DMN_12, 10 Nov 2016 | Read review
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