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Delta Hotels by Marriott Richmond Downtown

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Traveller (160)
Room & Suite (100)
Dining (9)
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Overview
  • Excellent49%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(190 reviews)
“james river”(50 reviews)
“shuttle service”(56 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,007)
There are newer reviews for Delta Hotels by Marriott Richmond Downtown
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All reviewsfront deskjames rivershuttle servicevan driverparking garagebreakfast buffethotel shuttlecanal walkexcellent customer servicefree shuttlechecking inshockoe slipconvention centertomastamascrownwalton
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171 - 175 of 993 reviews
Reviewed 21 March 2017

Jeanie Walton did everything in her power to make our stay pleasant! Pleasant, helpful staff; nice room; enjoyed the food. (Try the Chocolate Lovin' Spoonful a la mode!) The Bellman from Belfast was interesting, very friendly, and personable. Wake-up call includes weather forecast - unique....More

Thank NotSurfRiderinVB
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 23 March 2017

Hello NotSurfRiderinVB, our sincere thank you for providing your valuable feedback. Jeanie and our entire team will be excited to hear about your Wonderful Overnight! Please return again soon.

Reviewed 21 March 2017 via mobile

While staying at this property I was awoken by construction noise. This is on their website, but due to the company book the room I was unaware. After calling the front desk to complain, Jeanie Walton went out of her way to help me. She...More

Thank Julie L
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 22 March 2017

Thank you Julie L for taking the time and effort to not only provide your feedback but also to acknowledge one of our employees. Our sincere apologies that you experienced noise as our renovations continue. I know Jeanie and our entire team will be excited...More

Reviewed 20 March 2017

Manager David Vaden was so accommodating in my requested room preferences, I must single him out as providing the best customer service at a hotel in my traveling experience. All staff were wonderful and the amenities top notch. Highly recommend!

Thank Lisa F
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 21 March 2017

Thank you Lisa F for providing your valuable feedback. I know that David and our entire team will be excited to hear your comments. Please return again soon.

Reviewed 6 March 2017 via mobile

I was in town alone and went to the front desk to get a dinner suggestion. The shuttle driver (Tamas) actually suggested a tapas place that was perfect. If Tamas recommends the food, go there! He also found me downtown the next day when I...More

Thank cheerceleb
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 7 March 2017

Thank you cheerceleb for taking the time to provide your feedback. Tamas and our entire team will be excited to hear your comments. Our three shuttles have been busy and we are appreciative that you commented. Please return soon.

Reviewed 26 February 2017

This property was very well maintained. The only issue we had was actually getting to the hotel due to construction across the street. Being unfamiliar with the area we relied on Train, who is a driver for the hotel. He provided very helpful info as...More

Thank Diane K
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 4 March 2017

Thank you Diane for providing your feedback concerning your recent Anniversary weekend. I know that Train and Daryl both will be excited to hear that your Belated anniversary weekend was a success. Again thank you for the feedback and please return again soon.

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$167 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$167 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (160)
Room & Suite (100)
Dining (9)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Questions & Answers
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cklamesa
25 March 2018|
AnswerShow all 6 answers
Response from JRCOM | Reviewed this property |
I'm sorry for the delay in responding. There is a parking garage on site. I'm not sure of the fee. On the weekends there is free street parking. The hotel staff was very helpful directing us to the street parking.
0
Votes
U6318KDpat
22 February 2018|
AnswerShow all 2 answers
Response from bgwalton7 | Reviewed this property |
Yes, I concur; going above and beyond to take care of the guests is standard operating procedure at this hotel. Enjoy your stay!
0
Votes
MG142
7 February 2018|
AnswerShow all 3 answers
Response from U6318KDpat | Reviewed this property |
Shuttle runs from 6am to 11 pm. Three vans. All have great drivers - Ed, Tomas, Cory.
0
Votes
Room Tips
"Ask for river view."
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"Odd-numbered room. The higher up the better view of the James River."
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"I was on the 15th floor and the view was great."
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"Request a river view room. Construction underway on other side of hotel."
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