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Jeanie Walton did everything in her power to make our stay pleasant! Pleasant, helpful staff; nice room; enjoyed the food. (Try the Chocolate Lovin' Spoonful a la mode!) The Bellman from Belfast was interesting, very friendly, and personable. Wake-up call includes weather forecast - unique....More
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 23 March 2017
Hello NotSurfRiderinVB, our sincere thank you for providing your valuable feedback. Jeanie and our entire team will be excited to hear about your Wonderful Overnight! Please return again soon.
While staying at this property I was awoken by construction noise. This is on their website, but due to the company book the room I was unaware. After calling the front desk to complain, Jeanie Walton went out of her way to help me. She...More
Thank Julie L
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 22 March 2017
Thank you Julie L for taking the time and effort to not only provide your feedback but also to acknowledge one of our employees. Our sincere apologies that you experienced noise as our renovations continue. I know Jeanie and our entire team will be excited...More
Manager David Vaden was so accommodating in my requested room preferences, I must single him out as providing the best customer service at a hotel in my traveling experience. All staff were wonderful and the amenities top notch.
Thank Lisa F
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 21 March 2017
Thank you Lisa F for providing your valuable feedback. I know that David and our entire team will be excited to hear your comments. Please return again soon.
I was in town alone and went to the front desk to get a dinner suggestion. The shuttle driver (Tamas) actually suggested a tapas place that was perfect. If Tamas recommends the food, go there! He also found me downtown the next day when I...More
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 7 March 2017
Thank you cheerceleb for taking the time to provide your feedback. Tamas and our entire team will be excited to hear your comments. Our three shuttles have been busy and we are appreciative that you commented. Please return soon.
This property was very well maintained. The only issue we had was actually getting to the hotel due to construction across the street. Being unfamiliar with the area we relied on Train, who is a driver for the hotel. He provided very helpful info as...More
Thank Diane K
Response from ScottJones, General Manager at Delta Hotels by Marriott Richmond DowntownResponded 4 March 2017
Thank you Diane for providing your feedback concerning your recent Anniversary weekend. I know that Train and Daryl both will be excited to hear that your Belated anniversary weekend was a success. Again thank you for the feedback and please return again soon.
I'm sorry for the delay in responding. There is a parking garage on site. I'm not sure of the fee. On the weekends there is free street parking. The hotel staff was very helpful directing us to the street parking.