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Crowne Plaza Richmond Downtown

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#13 of 83 Hotels in Richmond
Certificate of Excellence
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Crowne Plaza Richmond Downtown
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813 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 800: English reviews
Fairfax, Virginia
Reviewed 13 February 2016

I was quite impressed by the Crowne Plaza's room, service and location. The room was clean with everything a business traveler needs. My breakfasts were were delicious. The service was polite and timely. I was ten minutes from my business location. The bar is open and inviting. Highly recommended! With that said, valet parking is $20.00. You can park on...

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Helpful?
Thank Robert H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Robert H for taking the time to provide review of your recent stay and experience. We are hoping that you return for another stay soon.

Washington, DC
Reviewed 13 February 2016

IS the Crown Plaza the nicest place you'll stay? No. It's clean, quiet, and conveniently located. The customer sevice is outstanding from the check-in team working Friday's at 6pm (great people) to the folks driving the shuttle (Thanks Train). I'll go back simply because the people were so friendly.

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Helpful?
Thank lunarluau
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you lunaruau, for taking the time to provide your feedback. I know that Train and our entire staff will be excited to hear your comments. Again thank you and please return soon.

Martinsburg, West Virginia
Reviewed 12 February 2016

The Crowne Plaza has ripped me off! I am so pissed I will never stay at a Crowne Plaza again. About a month ago I booked a weekend trip, Friday-Sunday, for this weekend February 12-14. The purpose of this trip is for a Cheerleading competition at the Convention Center. When booking this trip, I booked it with the intention of...

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Helpful?
Thank Kristina J
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Kristina J, I apologize that you have had such a negative experience with our reservations system. No matter what you have booked our entire team including our reservations system should treat you with the upmost respect trying our best to resolve the restrictions. I realize that the restrictions with the your reservation was because it was connected to a...

Reviewed 11 February 2016 via mobile

I had a great experience at the Crowne Plaza. Initially there was a mix up with our room but the receptionist was more than happy to help. But overall the BEST part of my stay was Tamas. This terrific gentleman suggested an amazing restaurant for dinner, he did not disappoint. And, believe it or not, he drove us there, picked...

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Helpful?
Thank Emma C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Emma C, thank you for commenting on your "Wonderfull Experience"!! Tomas and our team will be excited to hear your comments. Please return again soon for another Wonderful Experience.

Reedville, Virginia
Reviewed 4 February 2016

I was pleasantly surprised about this hotel. Staff was friendly, the facility was clean and pleasant, and had all the anonymities needed (ie coffee maker, microwave, refrigerator). The restaurant had a lot of window seating, with nice view of the city. Prices were reasonable, food was good, and service was prompt and courteous. I would book this hotel again.

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Thank Beafit2016
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Beafit2016 for taking the time to provide your feedback. Our team will be excited to hear your comments. Please return soon for another "Nice Stay".

Richmond, Virginia
Reviewed 28 January 2016

My stay at the Richmond Downtown Crowne Plaza was an excellent experience. The room provided an outstanding view of the Richmond skyline, my room was very clean and well maintained, I was helped by a staff member named Althea who was very pleasant and polite. I would recommend anyone to this location if you are planning to stay in the...

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Thank Dale A
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Dale A for taking the time to provide your feedback. Althea and our entire Front Office team will be excited to hear your feedback. Our River View rooms have been a big hit with many. Please return soon for more Awesome Environment! Again thank you!

Richmond, Virginia
Reviewed 27 January 2016

After a several month break from business travel, I returned to "the Crowne" for what will more than likely become and extended stay. I was so delighted when I was greeted with a warm "good morning...I have missed you" from Wanda. She and I see each other also every early morning, and her sweet greeting made me feel like I...

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Helpful?
Thank Nan f
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Nan f, we are all delighted that you have returned. Thank you for taking the time to provide your feedback and wonderful comments. I know Wanda and the enitire front desk will be excited to hear your comments. Again thank you! We all are looking forward to seeing you.

Salt Lake City, Utah
Reviewed 26 January 2016

I stayed in two different rooms and both had metal towel racks inside the bath/shower that were old; one fell off the wall tearing off a small chunk of skin on my little daughter's toe while she was showering causing bleeding not to mention the delays in the trip from having to buy supplies, medical care and emotional trauma. I...

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1Thank MamaLamaRunsWild
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear MamaLamaRunsWild, our entire staff would like to share our sincere apologies that anyone would be expose to a safety issue while staying with our property. We are very concerned that your daughter has been hurt and I will personally follow up the incident report. The safety of our customers is a daily priority and concern. We have started inspecting...

Laurel, Maryland
Reviewed 23 January 2016

Fresh and contemporary décor. Very clean and well maintained. Friendly staff, especially Train, the bell hop. He held our luggage after check out and was sure to point out to us that all of the items we mentioned as being valuable were in tact.

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Helpful?
Thank Diana K
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Diana K, for providing your feedback. I know Train and our entire snow team will be thankful and will hope to see you soon.

Roanoke, Virginia
Reviewed 19 January 2016 via mobile

The shuttle staff have ALL been so kind and helpful! We have been coming here for several weeks on business and we have utilized the shuttle service over and over. Tomas in particular has been very happy to help us in anyway he can!

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Helpful?
Thank S C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you SC for your feedback. I know that Tomas and the entire Valet/Shuttle team will be excited to hear your comments. We are looking forward to your return soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: €99 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Hotels.com, Travelocity and Odigeo so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room was unique and awesome; suite room was luxurious.”
 of 5 bubbles 628peng, 23 Nov 2016 | Read review
“High floor on the river side.”
 of 5 bubbles VAGirl1, 22 Nov 2016 | Read review
“not sure if thre is a good room.”
 of 5 bubbles tommyl651, 16 Nov 2016 | Read review
“Executive rooms with river views have lots of windows and are quite nice.”
 of 5 bubbles DMN_12, 10 Nov 2016 | Read review
“Try to book a room on the James River side.”
 of 5 bubbles jjmyers421, 8 Nov 2016 | Read review
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