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Crowne Plaza Richmond Downtown

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#12 of 81 Hotels in Richmond
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Crowne Plaza Richmond Downtown
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828 Reviews from our TripAdvisor Community

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Showing 815: English reviews
Virginia Beach, Virginia
Reviewed 2 weeks ago

Stayed here in January for a professional development conference. The staff were friendly and helpful. Many of the conference attendees were arriving at the same time and that created some issues with parking and the valet. I think the bell hop actually parked my car for me. My room was not ready as I had arrived early but was ready...

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Helpful?
Thank TJB567
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you TJB567 for providing your valuable feedback. We appreciate that as a Conference attendee your perspective and view of our Hotel and services. I apologize that we would have a back up with our services with the group checking into the hotel. Again thank you and please return again soon.

VA
Reviewed 3 weeks ago

It was one of the most wonderful nights in Richmond, Va ever, thanks to a clean comfortable hotel in the downtown area of the city with a great caring staff member, Jeanie Walton who made it all the more exceptional. She is truly a gem who went out of her way to assure me that she cares for her guest....

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Helpful?
Thank dys879
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you dys879 for providing your recent experience and review of our property. An Amazing Stay is truly what we believe you deserve. I know that Jeanie and our entire team will be excited to hear your feedback. Please return again soon for another Amazing Stay.

Reviewed 4 weeks ago via mobile

It was our first time playing in Volleyball tournament and was a little disappointed in where our hotel reservation were at because we were further away. Thank Goodness! The staff was great! Especially Jeannie, Tamas and Orlando. The shuttle service made everything great!! Jeannie was so informative and was so nice to us. She greeted me every time she saw...

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Helpful?
Thank Zonnie S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Zonnie S for taking the time to provide your feedback from your stay this past weekend. Our team will be excited to hear your comments that I will share today. We are hoping to see you at this years SouthEastern Championships in Richmond this Spring. Again thank you.

Richmond, Virginia
Reviewed 5 weeks ago

I was there for a work conference where the hotel catered the food. Chef Lisa was amazing! She and her staff very extremely attentive, The food was AMAZING! from Ribs to Salmon to Chicken Marsala. Everything was excellent. We had special diets in our group and she catered to all of us. Gave us multiple choices of meats, veggies, drinks,...

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Helpful?
Thank kcpsoftball
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you kcpsoftball for providing your valuable feedback concerning your recent stay with our hotel. I know that Chef Lisa and our entire team will be excited to hear your comments. again thank you and please return again soon.

Madrid, Spain
Reviewed 5 weeks ago

Well located and nice staff. Those are the only positive points. When we arrived the hotel was so cold that the staff was wearing an extra layer of clothe underneath, as their response to the low temperature. We had dinner at the cafeteria with our coats on and We have to keep the room heating at its maximum all night...

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Helpful?
Thank iah100
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear iah100, I would like to express our sincere apologies that you would have a stay that was uncomfortable. I will try to connect directly in an effort to make up for this experience. Again thank you for providing your valuable feedback. Our team will work to improve the issue that are noted.

Atlanta, Georgia
Reviewed 13 January 2017

My mother and I really enjoyed our stay at the Crowne Plaza. They have a complimentary driver service and Tamas was FABULOUS! He was super kind, prompt and reliable. He also provided a list of great restaurants in the area, and catered his selections for our dietary limitations. We were able to enjoy our dinner/time away from the hotel, and...

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Helpful?
Thank suey8495
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you suey8495 for taking the time to share your recent review of your stay. A Great Stay is what everyone deserves. I will let Tamas and our team know that you enjoyed your stay and hopefully will be returning again soon. Again thank you for sharing.

Reviewed 10 January 2017 via mobile

I arrived late at night and discovered my office team had failed to include me on the rooming list. And the hotel was full! But Erica Romano found a way to make a spot for me and I will be coming back to this place for years to come.

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Helpful?
Thank Brian J
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Brian J for providing your review of your recent stay with our hotel. Erica and our entire team will be excited to hear your feedback. Please return again soon.

Jackson, WY
Reviewed 1 January 2017

Stayed here for a night in December, and it was great! The front desk staff were all very nice and attentive despite being incredibly busy! The room was nice and clean with a great view, and despite having construction near the hotel when we stay, it was very quiet and we didn't hear any noise from it. They have a...

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Thank KindOfBlueWY
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you KindOfBlueWY for sharing your feedback concerning your recent stay with our property. Train and our entire staff will be excited to hear your comments. Please return soon.

Hackensack, New Jersey
Reviewed 31 December 2016 via mobile

This hotel is a nice place to stay in Richmond. It is well located, clean and quiet. There is an attached parking lot. The people behind the desk are very helpful. The restaurant in the hotel was closed, but the bar was open. The hotel is not far from good restaurants.

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Helpful?
Thank Jane M
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Jane M for providing your recent feedback. We are looking forward to your return again soon.

Reviewed 25 December 2016

Miss Jeanie made our check-in and stay extremely pleasant after a long day of travel hassles. She greeted us with a smile and made sure we were taken care of even though it was nearing the end of her shift.

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Helpful?
Thank Jasper H
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

Hi Jasper H. Thank you for taking the time to write a review for us. We are pleased that Miss Jeanie made your stay extremely pleasant. I will make sure she knows that she made your stay great. We look forward to seeing you soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: €137 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Travelocity and Booking.com so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are roomier with added amenities”
 of 5 bubbles dys879, 24 Jan 2017 | Read review
“Face the James River / South”
 of 5 bubbles jeanbH120PX, 19 Dec 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, 17 Dec 2016 | Read review
“Forget the north side, get a room on the south side.”
  • North side view
  • South side view
 of 5 bubbles marklN8299CF, 13 Dec 2016 | Read review
“Try to get a room farther from the elevator, you can hear the 'traffic' of people walking by and their noise level.”
 of 5 bubbles ur2punny, 11 Dec 2016 | Read review
5 of 5