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Quality Inn West End

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Quality Inn West End
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221 Reviews from our TripAdvisor Community

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Showing 217: English reviews
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Paterson, New Jersey
Reviewed 1 week ago

This hotel needs serious upgrading. They were having water/septic tank issues when I stayed there. The water was shut off twice for at least a little over an hour each time. The breakfast was ok (for meat lovers - no meat was included, which was a total let down. Secondly, I was visited by an unknown visitor my 2nd night...

Thank 261faith2012
Asheville, North Carolina
Reviewed 8 April 2017 via mobile

Clean, comfortable and quiet. I must add the bathroom fan is extremely loud! We just didn't use the light/ fan unless we were showering. We use the vanity light. Staff is always welcoming and most accommodating! Breakfast is filling and good. We will return!

Thank mjbc831
About Hotel's Favourite Review
Turtle Creek, Pennsylvania
Reviewed 1 week ago

We got to the hotel exhausted and just needed to sleep. No one at the front desk when we arrived, although someone did come around 20 minutes of waiting. Got into our room and only ONE light worked. But we were so tired, we just fell asleep. Tried to take a shower the next morning but it was so dark...

Cleveland, Ohio
Reviewed 2 weeks ago

We recently stayed at this hotel for one night. The room was clean and the staff friendly, but it needs serious updating. The bathroom was so small that the sink was in the entrance hall. I'm not sure what year it was built but it is starting to show it's age. Both in design and décor. The light switch for...

Thank Jill K
Reviewed 2 weeks ago

The staff was wonderful...friendly and helpful. Other than that, there is nothing good to say about this hotel. Bathroom is very small, very little room for toiletries, a/c is right next to desk so if you are using your computer at the desk, be prepared to have the a/c blowing directly on you. Rust stains in the bottom of the...

Thank teddy6617
Lexington, South Carolina
Reviewed 3 weeks ago

This Inn is a great value, outstanding staff, and very accommodating. Please contact the hotel directly for best rates, group, business, extended stays. Stopped for one night, been here most of 5 months for local work.

Thank emlrandall18
Pune, India
Reviewed 10 April 2017 via mobile

Booked this place through Expedia. When we checked in, to our horror, found that the bed sheets in the room allotted to us were not changed. When we pointed this out, we were told that the person who was responsible to do it was in a hurry and left without changing the bed sheets. Only after we insisted on getting...

Thank milind-sathe
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for writing a review about your experience, we did have a leak we had to call a plumber out to fix the issue. The plumbers were able to fix the issue, we do apologize that you had it happened during your stay with us. If there is anything I can do to make it up to you on...

Reviewed 14 February 2017

This hotel is older and in need up updating. But - the staff is WONDERUL and the room was CLEAN. I would far prefer to stay in a dated place where I was welcomed and felt like my business was appreciated. The bed was comfy although I am not a fan of these 1/2 pillows that are so popular in...

Thank elizabethdO8519VI
White Sulphur Springs, West Virginia
Reviewed 9 February 2017

After booking my stay on line upon arrival found the reservation wasn't sent to the hotel. The staff at the hotel still were able to place me in a room and honor the price. The staff was helpful, room was clean and the kids enjoyed the stay and breakfast the next morning. Booked my next stay right then.

Thank lori114
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review about your recent stay with us at Quality Inn West End. Our staff was excited to hear you enjoyed your stay with us. I am glad that we were able to honor the same room type and price. We look forward to serving you with exceptional service again on your next...

Reviewed 13 January 2017

The management at this location is very accommodating and the staff is friendly. I travel quite a bit and this is one of my go to hotels in Richmond. Very convenient to Interstate 64/295/95. If you are traveling for business and are using any of these routes, this hotel is very clean, has comfortable mattresses and is in a great...

Thank Mike B

82 photos of this hotel

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All Traveller Photos (44)
Bathroom (8)
Room/Suite (11)
Pool/Beach Area (1)
Other (24)

Management photos: Courtesy of the property manager

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Hotel & Grounds (7)
Pool/Beach Area (2)
Dining (7)
Room/Suite (15)
Business Centre/Function Rooms (3)
Other (4)
04/06/2017 05/06/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W Broad St, Richmond, VA 23294-4218
Region: United States > Virginia > Richmond
Price Range: €61 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West End 2.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn West End staff and other travellers.
8 questions
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mays landing
over a year ago
Westminster, Maryland
18 days ago
Virginia Beach, Virginia
Saint Louis, Missouri
over a year ago

See all questions (8)

Questions? Get answers from Quality Inn West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are small and the windows let in air from outside. Bathroom is beyond small Bathroom fan is very loud”
jillk664, 9 May 2017 | Read review
“Communicate with staff concerning any needs.”
emlrandall18, 1 May 2017 | Read review
“My request for a quiet room was granted & it was indeed quiet”
elizabethdO8519VI, 14 Feb 2017 | Read review
“Turn off fridge for less noise.”
StevePaylor, 16 Dec 2016 | Read review
“Good position for Henrico County, easy to reach”
216giampaolob, 1 Nov 2016 | Read review
5 of 5
US$72* /night
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