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Residence Inn Richmond West End

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Residence Inn Richmond West End
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159 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Indian Shores, Florida
Reviewed 4 weeks ago

Hands down, the staff is the friendliest we have encountered in our three month traveled cross country. While everyone provided top-notch service, Monica Whitted, front office manager, deserves a special shout-out for her exceptional service. She remembers her guests and treats them like family. The breakfast can't be beat for this level hotel, and Brenda makes sure everyone is happy...

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Helpful?
Thank Dee S
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you Dee S for your response. We appreciate your kind words in reference to the staff. Monica and Brenda are superior employees and we are fortunate to have them both as a member of our Team. We aim to exceed the expectations of all of our guests and I am delighted to hear that we were able to accomplish...

Western Massachusetts
Reviewed 14 March 2017

We traveled with a service dog and they were unable to accommodate us with a 1 bedroom room on the first floor; we were given a studio. Our dog alerted us all night long when the people upstairs went out to smoke. The couch was in a bad shape and uncomfortable to sit on and the rug was worn. We...

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Helpful?
Thank Sky34
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello SKY34, Thank you for taking the time to fill out a survey. it seems that we have fallen short of making your stay a memorable one. Our studio is our one bedroom and if I am reading correctly, it seems one of the issues were you needed a first floor room. We try our best to accommodate our guest...

Kiawah Island
Reviewed 1 March 2017 via mobile

I was so pleased with my suite. It was spotless, roomy, quiet, and very comfortable. Breakfast was good with an excellent hostess who offered and made a smoothie for me. Everyone of the staff members were friendly and helpful.

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Helpful?
Thank Johanna M
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Johanna M., I am very thankful for your feedback concerning your recent stay here with us at the Residence Inn Richmond West. We take pride in making our guests' stay a memorable one. I have shared your comments with our staff so that they are aware of the great job they are doing. We hope to see you in...

Cincinnati, Ohio
Reviewed 23 February 2017

We were in town to plan the wedding and left the dog in the room without issue. There is a good park across the street and an even better one within 7 min driving distance. The trip was an absolute success.

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Helpful?
Thank Stephanie K
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Stephanie K., Thank you for taking the time to fill out our survey. We see that we were able to make your stay an enjoyable one. Being a pet friendly hotel, we understand that our pets are a part of the family as well and want to make our guest' feel they can count on us to assist "everyone"...

Roanoke, Va
Reviewed 29 January 2017

The staff was welcoming and had several evening specials for guests. However, the carpet in the room is all stained and needs replacement. Fireplaces are not gas logs and no wood available for guests. Room was never vacuumed that I could tell during my stay, perhaps because you would have to bring up outside stairs. There was thick ice on...

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Helpful?
Thank GasDoc9
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you GasDoc9 for your response as every guest comment good or bad helps us to improve our service and guest features of the hotel. It is unfortunate that you did not receive the high level of housekeeping service that we aim to provide and for that we apologize for the inconvenience this may have caused. We will continue to...

Arlington, Virginia
Reviewed 23 January 2017 via mobile

We were treated so well during our one-night stay at the Residence Inn West End. The room was really wheelchair accessible and very comfortable. The staff were incredibly helpful and kind to us and our dog. And breakfast buffet was good! Highly recommended!

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Thank eveh335
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you very much eveh335 for staying with us. On behalf of the staff, we are very appreciative of your kind words and we invite you to come back and visit with us again if you are in the Richmond area. It was a pleasure serving as your host.

Richmond, Virginia
Reviewed 18 January 2017

I have been staying here for an extended period (two months) and it just keeps getting better and better! The staff are friendly, accomodating and go out of their way to make my stay pleasant and easy. I will continue to stay here until I find a house, and when I go, I will be sad to leave. This is...

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Thank LindaHCvella
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello LindaHCvella, Thank you for taking the time to fill out our survey. We are very glad that we are able to make you feel at home away from home. We enjoy you as much as you enjoy us! Even when you get your home, we hope you visit us from time to time. Hospitably, Monica Whitted Front Office Manager

Reviewed 14 January 2017 via mobile

The receptionist was warm and friendly, the room was clean and spacious. We liked the decor. The breakfast is one of the best for a Residence Inn franchise. Location is convenient to go in and out of Richmond city. I loved everything about this place!

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Thank Marie-Tess F
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Marie-Tess F, Thank you for taking the time to fill out our survey here at the Residence Inn Richmond. It is our pleasure, as always, to make sure that our guest have a memorable stay! We are very happy that we had the opportunity to make a great impression. We look forward to seeing you in the near future....

Mechanicsburg, Pennsylvania
Reviewed 7 January 2017

The Residence Inn Richmond West End is a gem. Not big, new and brash. Rather, a funky well maintained older hotel with boutique-like guest rooms. We loved the design of our queen studio. It was clean, quite spacious, and the layout was terrific. Staff was helpful and the morning breakfast well done. So happy to have discovered this very nice...

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Helpful?
Thank D C
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing to stay at the Residence Inn Westend. We appreciate the terrific comments and we are pleased that your stay with us was enjoyable. As we are off the beaten path, we are flattered that you were able to recognize us as a hidden gem in the Richmond area. Thanks again and we look forward to hosting...

Conway, Arkansas, United States
Reviewed 4 January 2017 via mobile

Awesome stay. Only warning is that it's not a standard hotel room, it's like a condo room. Each room has its own SMALL water heater. So Beware of wanting long hot showers. Otherwise it is very nice with nice appliances, would be perfect for extended stays. Stagg was very friendly and accommodating. Will Definitely stay here again.

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Helpful?
Thank Glensmith501
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you so much for the kind words and feedback. Residence Inn Richmond Westend is a unique property in the sense that it has spacious suites with full kitchens that allow all guests to feel more at home. Again, we thank you for staying with us and we look forward to your next visit.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Region: United States > Virginia > Richmond
Price Range: €114 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn
Hotel Style:
#24 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Richmond West End staff and other travellers.
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Yorktown
over a year ago

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Questions? Get answers from Residence Inn Richmond West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like rooms in buildings 6,7,& 10. No elevators, so we requested a first floor.”
dees137, 22 Mar 2017 | Read review
“The HVAC units are pretty loud, but if it's an issue, turn it off.”
110stephaniek, 23 Feb 2017 | Read review
“Second Floor comes with bedroom in LOFT setting”
GasDoc9, 29 Jan 2017 | Read review
“The corner suites are easy access to the lobby/dining area and parking.”
LindaHCvella, 18 Jan 2017 | Read review
“Go somewhere else.”
  • Dust caked on the vents
  • More of the same.
  • Water damage due to the lengh of neglect.
  • Brown towels
  • Water leaking from the celing.
Jdeanmiller, 25 Aug 2016 | Read review
5 of 5