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SpringHill Suites Richmond Northwest

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#18 of 81 Hotels in Richmond
Certificate of Excellence
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SpringHill Suites Richmond Northwest
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219 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Richmond Northwest
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Showing 219: English reviews
Kansas City, Missouri
Reviewed 8 February 2016

Very convenient location...Restuarants, Access to Highways, Grocery, Gyms etc... and still situated in a secluded location.... Clientele frequenting the hotel always very professional. Staff always attentive and accommodating. Manager, Danyel Melvin, epitomizes the perfect blend of professionalism, warmth and attentiveness. Front Desk attendants Tarrah and Alyssa make each visit to this hotel a welcoming that is more like a a...

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Helpful?
Thank Louis M
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent experience here at SpringHill Suites Richmond Northwest! WOW! We're excited to hear of your overall impression with the convenience of our location, professionalism and attentiveness of our Service Delivery Team. We truly appreciate your feedback and compliments of Tarrah, Alyssa, and myself. Thank you for choosing to stay with us...

San Marcos, Texas
Reviewed 7 February 2016 via mobile

You did a great job accommodating me over the weekend. The room I stayed in was clean and I didn't have any issues with it. I really liked the set up of the rooms and I had plenty of space to lay out my things. The breakfast in the morning was a nice selection of hot and cold items. I...

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Thank Seth F
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're pleased to hear of your enjoyment with your accommodations, cleanliness, layout & design of our guest suites, and complimentary breakfast buffet. We're looking forward to seeing you again on your next trip to Richmond, VA!

Massachusetts
Reviewed 1 February 2016 via mobile

Hotel was used as a base for a club event. We stayed there and allowed us to cater in our team meals and also was very accommodating to us during my stay. The breakfast was good and the rooms and hotel were very clean. Would have liked to have had more than treadmill and elliptical in the fitness area. Prices...

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Helpful?
Thank Not G
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with the cleanliness of our facility and complimentary breakfast buffet, and prices offered. We also appreciate your suggestion regarding our on-site fitness center. Thank you for choosing to stay with us. We're looking forward to your return in the...

Reviewed 24 December 2015 via mobile

This is a great place to stay away from downtown Richmond. It has tons of restaurants and parking. The front desk is really nice and friendly. The rooms are in great condition. We got a room with a sofa bed and king size and it had a partition so we got some privacy while our son slept in the other...

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Helpful?
Thank Arch L
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent stay experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with the layout and comfort of our spacious guest suites, friendliness of our staff, enjoyment of our complimentary hot breakfast, and convenience of our location. Please join us again on your next stop to...

Reviewed 21 December 2015

The property is in excellent condition. Remodeled top to bottom and complete in April 2015. Did an excellent job. Front desk staffers very professional and friendly. Suites well appointed and very clean. Would recommend this property to anyone.

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Thank Noslen1947
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent stay experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression of our newly renovated property. We appreciate your compliments of our new style and decor, cleanliness of our suites, staff friendliness, and recommendations. We're looking forward to seeing you again on your next trip...

Deep River, Connecticut
Reviewed 12 December 2015

We were pleasantly surprised when we got to our room, to see the way it is laid out. The "living room" area is completely separate from the bedroom area. There was an additional sink with a microwave in the cabinet above and a refrigerator below. The bed and pillows were very comfortable and we had a sound sleep. For me,...

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Helpful?
Thank TomDonna_11
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with the design and layout of our spacious guest suites, in room amenities, comfort of our pillows and bedding. We also appreciate you for pardoning our delivery trucks on Friday. We're happy to know you were able to get...

Boca Raton, Florida, United States
Reviewed 29 November 2015 via mobile

The service was terrible, and there was no management present. I literally was yelled at in the complimentary breakfast line, told to "move" my child while the man working there was sweeping, and then he took my chair and did not offer me another one. I took a picture of the front desk, because I was waiting for a manager...

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1Thank Catherine W
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent experience here at SpringHill Suites Richmond Northwest. We appreciate you bringing your concerns to our attention. It's disappointing to hear of our Service Delivery Failure. Please know we do care. Your concerns are important to us and will be addressed. We sincerely apologize for the lack of service you received....

Washington DC, District of Columbia
Reviewed 27 November 2015 via mobile

I stayed here with my family on Thanksgiving night after visiting more family in Richmond. Overall we weren't very pleased. The fitness room was extremely tiny, with two treadmills and one elliptical. There were giant mirrors to make the room seem bigger, but it only made the room more claustrophobic. I don't think they can expand the room in any...

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Helpful?
Thank Bailey M
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent experience here at SpringHill Suites Richmond Northwest! We truly appreciate you bringing your concerns to our attention. Feedback such as this allows continuous improvement. We're pleased to hear of your overall happiness with our Service Delivery Team. We strive to exceed our guests expectations and the "Voice of the Customer"...

Orlando, Florida
Reviewed 15 November 2015

We are currently staying at this property and have been disappointed with the various problems in the room as well as the lack of concern from the front desk when housekeeping issues where reported. The closet door is broken and impossible to close , the dresser drawers don't close unless pushed very hard, several times. Additionally we have yet to...

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Thank sjck2015
DeAndre M, Manager at SpringHill Suites Richmond Northwest, responded to this review

Good Evening, We want to sincerely apologize for not taking the time to acknowledge your Elite status as a Platinum guest. It is an opportunity for improvement that we did not meet your expectations. We also did not show empathy in regards to your needs. For those areas of opportunity, we apologize. Our goal is to exceed our Brand Standards...

Oregon
Reviewed 12 November 2015

Can't think of any other time in my life that I've felt like I wanted to stay in a hotel longer than planned. This place is great in all respects. Reasonable cost, friendly desk, housekeeping and breakfast staff, immaculate room and public areas - what more can you want? This may sound a little OCD, but even the corners of...

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Thank Verified
DeAndre M, Manager at SpringHill Suites Richmond Northwest, responded to this review

Good Evening, On behalf of our staff, we would like to sincerely thank you for your kind words and feedback. Our property specializes in preparation for our guest. We also want to ensure cleanliness and comfort to each guest. Because you felt the warmth of our staff, we want to keep that feeling going to each guest. Thank you sincerely...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Richmond Northwest

Address: 9960 Independence Park Drive, Richmond, VA 23233
Region: United States > Virginia > Richmond
Price Range: €95 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond
Hotel Style:
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Richmond Northwest staff and other travellers.
2 questions
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11 months ago
11 months ago

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Questions? Get answers from SpringHill Suites Richmond Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like a room on the top floor away from the elevator.”
 of 5 bubbles njgrandma20, 11 Jan 2017 | Read review
“room 402 was at the end of the hall and very quite.”
 of 5 bubbles LangstonMissouri, 13 Nov 2016 | Read review
“if you like working out and the pool stay on the first floor. if not any room is great.”
 of 5 bubbles F6903BHkareng, 14 Sep 2016 | Read review
“Nice rooms and close to I-95 and I-64”
 of 5 bubbles drniren, 13 Sep 2016 | Read review
“3rd floor was quiet”
 of 5 bubbles giniealynch7, 10 Aug 2016 | Read review
5 of 5