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About
#9 of 21 hotels in Cambridge
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Children's television networks
Highchairs available
Wifi
Pool with view
Indoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Safe
Telephone
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
City View
Languages Spoken
English, French, Spanish, German and 2 more
Location
85Good for walkers
Grade: 85 out of 100
29Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
40 Edwin Land Boulevard, Cambridge, MA 02142
Getting there
LechmereBoston T7 min
Science ParkBoston T8 min
Car HireSee all Cambridge car hire
1539Reviews43Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
If I were paying for a hotel I would not stay here. Thankfully the business picked up the tab for this and as such I have no axe to grind, but there is a distinct lack of any welcome about this hotel.From the kerbside there is a big sign saying ‘No concierge’… basically if you’ve got loads of luggage TOUGH. The reception staff are pleasant enough (once they’ve finished their conversations with other staff members). The room was either cold or extremely noisy due to the air con sounding like an aircraft carrier. The shower was an excuse for light rain and if you want breakfast…. That’s a Starbucks in the corner of the ground floor offering a microwaved egg sandwich or golden grahams in a plastic box. Don’t worry though you can have a relaxing swim in the pool as long as you like the hard core work out music piped through from the well equipped gym. All this for just $399 a NIGHT!!!…
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Difficult to get a cab. Use Uber.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Gonzalez, Guest Services / Front Office at The Royal Sonesta Boston
Responded 5 days ago
Thank you Mr. Davies greatly appreciate your candid feedback and the time you took to share with others. We are working diligently to acquire more staff and offer more services and amenities to our guests. Once again thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
My first night at this hotel was rough. I arrived, unpacked and settled in to get some work done. Then I discovered a leak in the bathroom ceiling. These thing happen, but it was really annoying because I had unpacked and was trying to work. Also, one of the reasons I had booked my stay in the hotel was because I had a leaky roof being repaired at home. I couldn't believe it when my hotel room had the same issue! I called the front desk. The staff immediately got me into a new room that was the same quality and had the same stunning view of the river. Of course, I had to pack up then move, unpack and settle into my new room so I lost some valuable time towards my work deadline. However, the hotel staff repeatedly checked on me and followed up during the rest of my stay. They made sure that I had what I needed, that I liked my new room, gave me the late check out that I requested, etc. The customer service was above and beyond - and would be at any time - but especially during a pandemic when everyone is tired and spread thin. The staff really did go out of their way to follow up with me and make sure that after that incident in my first room, the rest of my stay was as wonderful as possible. (They also sent someone to fix the issue in my first room as soon as I left it.) The river views are lovely. The rooms have everything you need. However, it is the staff that really sets this hotel apart from others. …
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from eduardo fernandez, General Manager at The Royal Sonesta Boston
Responded 25 Aug 2021
Dear 751jenniew, thank you for your detailed review. We are very sorry about the leak, but happy to see that we reacted appropriately and you were happy with the resolution!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I haven't been back to this hotel for about 6 years. I was reminded of why I hadn't come back again. Won't make that mistake again. The room was very small. Checking in received no information about the hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Gonzalez, Guest Services / Front Office at The Royal Sonesta Boston
Responded 5 days ago
Thank you for taking the time to share and apologize you find our rooms small. We do hope that despite your feelings of the size of the room you stayed in you were able to enjoy some great views of the city of Boston.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently stayed at Royal Sonesta and overall, my experience was good. However, I was disappointed with the check-in process. When I arrived at the hotel, I was greeted by the receptionist who asked for my identification and credit card. While I understand that this is standard procedure, I found her tone to be cold and impersonal. As she was processing my information, I asked a few questions about the hotel amenities and nearby attractions. Instead of answering my questions with enthusiasm, she seemed annoyed and impatient. I felt as though I was inconveniencing her by asking questions, which made me feel unwelcome. Overall, my stay at the hotel was pleasant, but the check-in process left a bad impression. As someone who travels frequently for business and leisure, I appreciate a friendly and professional check-in experience. I hope that the hotel can train their staff to be more welcoming and accommodating to guests." …
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Gonzalez, Guest Services / Front Office at The Royal Sonesta Boston
Responded 5 days ago
Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Boston. Your comments are important to us, as they provide us an opportunity to learn how to better serve you. We hope you do give us another opportunity to accommodate you while in the Boston/Cambridge area. once again, thank you for your candid feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time I ended up in the west-wing at the Sonesta. Well, please make that a keeper!! The room I had was much nicer than the east wing rooms I had the 5/6 times before. A pleasant surprise and a much nicer stay as a result of it. Bar and barfood were good, wifi immaculate, bed and pillows great.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Luis Gonzalez, Guest Services / Front Office at The Royal Sonesta Boston
Responded 4 weeks ago
Thank you SwiizerlandRaisinDubh Our many different types through both the east and west towers allow for rooms that fit your needs and preferences. Again thank you for taking the time to share.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Public areas were freezing. Needed coats. Yes in teens outside, but areas away from lobby, including 8th floor hallway was not heated. Peeling ceiling, ripped drapes, and very dusty. Daughters room had comcast with a guide. We had direct tv, no guide. Pool and pool furniture needs updating!
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Be sure to confirm $1 parking rate on room confirmation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Gonzalez, Guest Services / Front Office at The Royal Sonesta Boston
Responded 9 Jan 2023
Hello susanaF7402RX, Thank you for taking the time to share with others about your experience here at the Royal Sonesta Boston. I would love to learn more details about your stay and hopefully address some of your concerns we may not have been aware of. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I visited Boston in December 2022. We stayed at The Royal Sonesta Boston and it was a perfect stay. The customer service was top notch. From Larry greeting you with a smile and checking in our luggage before our room was ready, to the front desk team, to the staff in the restaurant. We were completely blown away by the ROYAL service. If the weather is rainy and undesirable, I highly recommend eating at the onsite restaurant Art Bar - so good! There's a mall close by, just a quick 2-minute walk. Has any store you could need. We were able to get cash for tips there, since the hotel's ATM was currently broken.
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Gonzalez, Guest Services / Front Office at The Royal Sonesta Boston
Responded 9 Jan 2023
Thank you Travel Agent Diary! Much appreciate the review and will definitely celebrate your praises with Larry and the rest of the staff. Our brand-new ATM should arrive soon we are excited to provide a new updated machine for everyone. Thanks Again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenna Z wrote a review Nov 2022
Really enjoyed my stay. Great location for my work. The check-in was seamless and efficient by Saquan who was very professional and friendly! Hotel is clean and in a safe location. I used the fitness center and the restaurant and both were clean and met my needs.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We always have a great experience here. It’s so nice to be right on the river (for the view, of course- but also to have a peaceful spot in the city). This trip was great. We happened to be celebrating a birthday and was given a free upgrade to a river view room before we even mentioned the celebration. Saquan was great! He also gave us free meal cards for the restaurant and was just so nice and informative. We will definitely be back as this is our go-to spot in Boston and we hope to see Saquan again when we arrive!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I enjoyed a wonderful week stay for work at the Royal Sonesta Boston. Jaquan was exceptional at the reception, helping to ensure I had an amazing stay. The gym was large and clean and I enjoyed a Peloton ride. The pool was perfect. My room had an incredible view. The bed was super comfortable. The location is super convenient with great walking and running routes around. Perfect place to stay when in Boston/Cambridge.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$243 - US$425 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sonesta hotel cambridge, cambridge sonesta hotel, sonesta cambridge, royal sonesta boston
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
400
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Claim Your ListingTHE ROYAL SONESTA BOSTON - UPDATED 2023 Hotel Reviews & Price Comparison (Cambridge, MA) - Tripadvisor
Frequently Asked Questions about The Royal Sonesta Boston
Which popular attractions are close to The Royal Sonesta Boston?
Nearby attractions include Museum of Science (0.3 km), CambridgeSide (0.2 km), and North Point Park (0.4 km).
What are some of the property amenities at The Royal Sonesta Boston?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Royal Sonesta Boston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Sonesta Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Royal Sonesta Boston?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Royal Sonesta Boston?
Conveniently located restaurants include The Helmand, Bambara Cambridge, and The Cheesecake Factory.
Are there opportunities to exercise at The Royal Sonesta Boston?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at The Royal Sonesta Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Royal Sonesta Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta Boston?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Are there any historical sites close to The Royal Sonesta Boston?
Many travellers enjoy visiting The Printing Office of Edes & Gill (1.7 km), Old North Church & Historic Site (1.6 km), and Granary Burying Ground (1.5 km).