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Note: I had a room on the 25th floor (one of the concierge rooms) and therefore my experience may not be entirely representative of the entire hotel.
From the first moment, I noticed an exceptional level of service: While I paid the taxi driver, the...More
We stayed here while I daughter ran the Boston Marathon. Like most of the city, the folks at this hotel were supportive of runners, and they even put out morning snacks and water bottles for guests running the marathon. We enjoyed the hotel. It had...More
A great Marriott Experience, exactly as expected for a major city and a major brand.
The rooms are pleasant and up to date with ample amenities. Wifi is very expensive. The front desk staff is professional with a subtle and appropriate sense of humor.
We stayed three nights at the hotel. The location was convenient as it was next to the transport system. The check-in process was quick and efficient. The size of the room was acceptable but was found to be dusty that could probably be due to...More
Response from Tara B, Manager at Boston Marriott CambridgeResponded 22 April 2015
Hello RonnieHongKong –
I’m glad to hear you found the location convenient to transportation. Being right at a subway stop gives you great flexibility to get around very easily.
Cleanliness is extremely important to us and we pride ourselves on the quality and condition of...More
For my business trips, I'm staying very regularly at this hotel. The room cleanliness was not always at the top but last time it was a disaster. I have found some hairs that were not mine in the bathroom and even the toilet seat was...More
Thank Myriam V
Response from Alan S, General Manager at Boston Marriott CambridgeResponded 20 April 2015
Dear Myriam V:
I was very sorry to hear that your recent stay at our hotel was not perfect. I can understand your concerns with the overall cleanliness of your room. Your experience was below Marriott standards and I hope that you will accept my...More