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Charles Hotel

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Charles Hotel
Charles Hotel
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1,438 Reviews from our TripAdvisor Community

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Showing 1,408: English reviews
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New York City, New York, USA
Reviewed yesterday NEW

Food is mediocre and expensive. Rooms are okay. Newly renovated rooms have "killer beds" that hit your calves, poor poor design. They have a loyalty program that after 10 stays and over $2500 spent offered a $25 food credit only it didn't apply at the on site restaurant we ate at.

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Thank nycpops
Los Angeles, California
Reviewed 2 days ago NEW

This hotel is perfect for staying in Cambridge. The manager, Sumit, went above and beyond to make our stay comfortable. The concierge staff is also excellent. Henrietta's table is very good---perfect for all your meals. The rooms are cozy and the beds linens are great. Some of the bathrooms have not been redone and still have shower curtains. Also, the...

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Thank kmg655
Boca Raton, Florida
Reviewed 2 days ago NEW

Excellent staff, friendly. Like the decor. Bathroom was pretty. Breakfast at Henrietta's Table was just okay. Room was pretty large. Elevators were timely. Enough electric outlets. Like the energy saving cards to start the lights with.

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Thank Elizabeth S
Avon, Connecticut
Reviewed 3 days ago NEW

The hotel is nicely located in Cambridge which helped since we were visiting the Boston area to visit colleges. The staff is friendly and the rooms were nicely decorated and comfortable. We had one issue with the room and that was the heater was not working and could not be fixed for long before it would stop working ... and...

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Thank osuhokie1
Lake Toxaway, North Carolina
Reviewed 3 days ago NEW

This was our 5stay here and as usual everything was great. The restaurant Benedetto was the best pasta we have maybe ever had! Great place. Fitness equipment was a little dirty and old but that was only criticism.. We'll be back.

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Thank 832mark
Maryland
Reviewed 3 days ago NEW

I love this hotel, though I loved it more before it was renovated. Gone is the comfortable reading chair (the new leather ones are awful). Gone is the beautiful blue and white quilt on the bed and gone is the nice cherry furniture. And for all the renovations why they did not put in a comfortable desk chair that one...

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Thank anonymous372
Irvine
Reviewed 4 days ago NEW

I have been staying at the Charles Hotel about once a year since it opened. I recently stayed there and it was so nice to see the rooms upgraded and looking very modern. The hotel is convenient and the restaurants are excellent.

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Thank Andiell
Chelsea
Reviewed 4 days ago NEW

Excellent food in new dining facility. Fine performance in Jazz bar. Reasonable room service prices. All went to make stay memorable. Staff was courteous and helpful to navigate environment in the biting cold.

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Thank joycew282
Baltimore, Maryland
Reviewed 4 days ago NEW

Great location in the heart of Harvard Square. A couple of issues--no coffee machine in the room unless requested, and no take away coffee in the hotel restaurant that I was aware of.I could not get the room thermostat to have any impact on room temperature despite the ability to change temperature settings.Bed was ok but could use an upgrade....

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Thank WoodyGray
Hamden
Reviewed 5 days ago NEW

This hotel was very clean, quiet, comfortable and all the staff pleasant, friendly. The bed, shower were excellent!.Great location! Was surprised we had to pay for parking.An added plus was the fabulous live jazz shows held right in the hotel; fantastic musicians!

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Thank christopherwG4366HV
Alex A, General Manager at Charles Hotel, responded to this review

Thank you christopherwG4366HV for sharing your detailed five star review with the TripAdvisor community. We are delighted to hear that you enjoyed your visit to Harvard Square. I am even more pleased that you were able to attend a show at our celebrated jazz venue, Regattabar. On behalf of all our associates here at The Charles, I look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Henrietta's Table
Henrietta's Table
Cuisines: American
No photo provided
Noir
Cuisines: Bar, Pub
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 

Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138-5780
Region: United States > Massachusetts > Cambridge
Price Range: €273 - €612 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Charles Hotel Cambridge
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Charles Hotel staff and other travellers.
4 questions
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Long Island
over a year ago
Portland, Maine

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Questions? Get answers from Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm not sure where the quieter rooms are located, but our 9th floor hallway was noisy.”
 of 5 bubbles SimplebutSpectacular, 28 Feb 2017 | Read review
“Rooms on the higher level floors are quieter”
 of 5 bubbles GuitaG, 24 Jan 2017 | Read review
“Nice view over looking the central patio”
 of 5 bubbles Floridabluemacau, 13 Jan 2017 | Read review
“Hotels on the back are quieter”
 of 5 bubbles smw, 23 Nov 2016 | Read review
“I usually ask for the corner room -- a little bigger”
 of 5 bubbles pursuit, 22 Oct 2016 | Read review
5 of 5