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We found this hotel quite by accident. Our grandkids wanted a swimming pool and this has a beautiful roof top pool. When we arrived just before midnight after some road delays, we were very warmly received Alessia and given two lovely rooms with lake views...More
1 Thank Michael M
Response from francesco a, Responsabile relazioni pubbliche at Hotel Castel VecchioResponded 4 weeks ago
Thank you so much for your considerations.
Our aim is to let people live a great experience with us, giving suggestions and assistance.
Have a nice day.
We'll wait for you in future.
We booked a room with lake view and balcony and got it confirmed in writing. When we arrived we were informed the room was not available. The conversation turned nasty quickly, when the older lady at the reception, the hotel manager, flatly refused to give...More
Thank Wilfried W
Response from francesco a, Responsabile relazioni pubbliche at Hotel Castel VecchioResponded 29 June 2018
We're so sorry for this experience.
We'll consider your suggestions as treasures, in order to improve our services.
Have a nice evening.
We arrived at this hotel at 02:00 am. The gentelman made the check in, and gave the key to our room at -3 floor. The room was very very old, old furniture, dirty windows, and small insects. The bathroom very small and not clean at...More
Thank Marseda H
Response from francesco a, Responsabile relazioni pubbliche at Hotel Castel VecchioResponded 23 June 2018
We're so sorry for what you found here.
We'll take your suggestions as treasure, in order to improve our services.
Have a great day.
This is a lovely quiet hotel in a beautiful town. The rooms were a little basic but clean and comfortable. The air con and fan did not work in our room but it was ok as the hotel is situated high-up and the air was...More
Response from francesco a, Responsabile relazioni pubbliche at Hotel Castel VecchioResponded 9 June 2018
Thank you so much for your consideration and your suggestions.
We're so sorry for the air conditioning, but we've just resolved the problem.
Have a great day.
We chose Castel Vecchio because of its surroundings and its proximity to the Rome airport: we didn't want to drive far the first day because of jet-lag. We enjoyed our stay very much. I want particularly to mention the outstanding service we received at the...More