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Crowne Plaza Springfield

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362 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Chicago, Illinois
Reviewed 19 June 2015

I was very disappointed in the cleanliness of my room. The nightstand was extremely dusty (alarm clock, charging port, lamps) as well as the TV base. When I checked in, I assumed that the room had not been used in a while therefore it was dusty. The second evening when I arrived back at my room, it was still dusty...

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Helpful?
Thank Ruby P
Princeton, Illinois
Reviewed 19 June 2015

This location is getting a face lift in the near future. And it needs it. Our room had a missing mirrored closet door, a huge scar in the bathroom floor, and a small mold problem as the fan in the bathroom did not work. That being said, the room and bedding was very clean. We found the staff pleasant, however...

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Helpful?
Thank Tracy61356
IHGCare, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Dear Tracy61356, We appreciate your post regarding your recent stay with our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for your effort in commending our hotel staff and the cleanliness of our rooms. On the other hand, we are sorry if our overall look was not as nice as you...

Elgin, Illinois
Reviewed 13 June 2015

I stayed here as part of a convention and was glad to hear they are undergoing extensive renovations. The rooms definitely need help...dingy and dated. They are spacious however, and could be great when the renovations are complete. Worst shower I've experienced in a long time - the water just dribbled out. And I agree with another reviewer about the...

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Thank Ann C
Chicago, Illinois
Reviewed 9 June 2015 via mobile

I've stayed here several times but only when I can get a room on sale. The hotel is so big sometimes it's the only one in town with rooms left. I like staying here because they have a few restaurants here and a nice bar. I don't need to drive somewhere to get good food. I've had the dinner specials...

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Thank hostman1
Peoria, Illinois
Reviewed 6 June 2015 via mobile

This is my third visit in as many years and improvements in staff training are evident. Attending a large meeting and all arrangements were done well and room set ups were timely and complete. This has not been the case in the past. The physical facility and rooms were in good shape with a fresh and crisp feel. My only...

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Thank WARSAWRUN
Cissna Park, IL
Reviewed 26 May 2015

Did a Priceline "blind purchase" and were thrilled to get the Crown Plaza for $79 a night. Only spent one night, but my wife got sick and we were unable to meet the 11:00 a.m. checkout. Desk staff graciously gave us a free extension to 2:00 p.m. to let her get things under control. Housekeeper stopped me in the hall...

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Thank Rick D
Jefferson City, Missouri
Reviewed 19 May 2015

I have stayed at this hotel a couple of times with my travels to Springfield and would have to say that the hotel service and rooms have gone downhill over the past year. The room had horrible road noise that kept us up most of the night, the carpet was stained and wet in the room, the beds were not...

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Thank Natasha B
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Natasha B, We apologize for the state of your room. We certainly don't want anyone to experience anything less then what the expect at home!! We are happy to announce that we have began a full renovation and all of our rooms will be completely updated and beautiful!!!! Thank You

Springfield, Illinois
Reviewed 18 May 2015

I called on a Monday afternoon to make reservations for my parents (visiting from out of town) and was on hold for 22 minutes. I was reminded every 30 seconds that my call "was very important to them" and that I was a "valued customer" but by the time a real-live human came on the phone, she acted like she...

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Thank Popcorn84
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Popcorn 84, I would like to apologize for the inconveniences you had while trying to book a reservation with us. That is not a standard we would like to have at our hotel! We truly value the guest interaction and hope that you will again call us to book a future reservation and see that we have fully...

Reviewed 8 April 2015 via mobile

We travel to Springfield several times a year, and most frequently stay at the Crowne Plaza. The property seems to have gone downhill over the years. In the past we've found it to be extremely loud, even when the hotel is mostly empty. They seem to put everyone in rooms all together, and we are woken throughout the night to...

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Thank Jennifer Ann D
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Jennifer Ann D, First I would like to Thank You for your continuing business with us. I am truly sorry for any and every inconvenience you have experienced over your last few visits with us. Those are truly not standards that we hold ourselves to. I understand your feeling of the hotel feeling as if it has gone...

Illinois
Reviewed 28 March 2015

They have the most wonderful pool and hot tub ever. Not crazy about the rooms but I enjoy the pool area greatly. It is in a good location and easy to get to. Ample parking. Sheels sporting goods store is a must on the visitor to do list for Springfield.

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Helpful?
Thank LAURA H
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Goos Morning Laura H, Thank you for giving us a second try and then writing a Great Review about us. We are so pleased that we were able to meet your standards this time! I am PLEASED to announce that we are beginning a FULL room renovation. Guest rooms will be completely redone to the point of no recognition even...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 

Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: €93 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza
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Questions & Answers

Questions? Get answers from Crowne Plaza Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at least a few rooms away from the elevator. it wasn't too problematic but if you are a light sleeper it may make a difference.”
 of 5 bubbles MacfromMontgomery, 13 Feb 2017 | Read review
“Top floor facing the north was great!”
 of 5 bubbles gregh622, 2 Dec 2016 | Read review
“Rooms on the 11th floor and above were plush, more luxurious and the views were amazing.”
  • All rooms has a shade screen and room darkening curtains
  • 11th floor suite. Very relaxing and comfortable
  • Sink in one of the suites 11th floor
  • Stylish bedside lamp with adjustable lighting
  • Different dresser with coffee machine and small fridge in suite
  • Sleep right Templespa aroma linen spray - nice touch
  • Single electrical outlet on opposite sides of the bed head board
  • Lamp with single electric outlet
 of 5 bubbles K8981RQgaryp, 18 Sep 2016 | Read review
“12th floor was very quiet.”
  • King room. Bathroom was HUGE. I wish I'd have taken a pic!
 of 5 bubbles PeteandMolly, 23 Jul 2016 | Read review
“Higher up is better.”
 of 5 bubbles Corvair65, 22 Jul 2016 | Read review
5 of 5