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Hilton Garden Inn Springfield

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640 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Springfield
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Showing 636: English reviews
Minooka, Illinois
1 review
Reviewed 13 January 2016

Not only was the food excellent, but the waitress remember my unusual order and had my breakfast ready for me when I arrived on the 2nd and 3rd days!!! And the hotel was filled with 4 teams of cheerleaders and their families, so she had PLENTY to remember that weekend. This was January 8, 9, and 10th of this year.... More 

Helpful?
Thank Pamela M
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the FIVE star review and special mention of Tiffany. The staff works to make sure every need is met and I am glad Tiffany had your freshly prepared made to order breakfast as desired on all three days. The Garden Grill is also open from 5-10 pm each evening offering American Cuisine that features pasta and seafood, steaks,... More 

Highlands Ranch, Colorado
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 January 2016

We just completed a 6 night stay at the Hilton Garden. It was the usual outstanding experience we have grown to expect. The rooms are very nice and clean with very comfortable beds. The overall staff is excellent in accommodating requests. There is always coffee, water and something yummy to snack on in the lobby. After a long day of... More 

Helpful?
Thank estherhampton
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us while traveling and the FIVE Star review. We always strive to offer a superior customer experience and great amenities such as delicious cooked-to-order breakfast items at the Garden Grille. Thanks for the comments regarding Sean, our bartender, who offers top notch service that makes the dining and bar experience a relaxing time away from the... More 

Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2016

We stayed here for one night while traveling over the holidays and we couldn't be more pleased. We checked in after 11 pm and the front desk staff member greeted us warmly and was very pleasant. The room was clean, warm and comfortable and we got a great night's sleep. The breakfast experience the next morning was top notch! The... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank D3365WOmichaelh
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for spending your New Year with us and we are happy you found the hotel to your liking. We are glad you enjoyed our Garden bed and enjoyed the hospitality of the staff. The Grill restaurant is a great dining experience whether it be for dinner or breakfast. Delicious cooked-to-order breakfast items at the Garden Grille and a full... More 

Woodstock, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2015

I'm not sure what happened to this hotel, it used to be great. Perhaps ownership or management is different? The quality of service, particularly front desk staff making smart decisions and actually solving problems instead of just apologizing and attempting to placate folks seems to be their biggest issue. The restaurant has also gone downhill with slow service, cold food... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Matthew V
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Matthew Thanks for being a loyal Gold Member and taking the time to review the hotel. The Garden Grill does offer made to order fresh breakfast each morning and all ingredients are freshly prepared. I apologize the restaurant fell short in your expectations and totally agree that the wait was entirely too long. I have relayed your comments to the... More 

Traverse City, Michigan
Level Contributor
6 reviews
Reviewed 16 December 2015

On arrival, check out our view at 1:30 p.m. checkin. Wouldn't you give this to a guest who arrived after dark??? No kleenex in room. Desk chair and light switch/plugs dirty. Wifi connecting info was crazy stupid. Bed was comfortable.

Helpful?
Thank C H
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to review the hotel. I will follow up with our rooms department regarding your room issues. We are more than happy to pre assign room requests prior to arrival if guests have one. Just let us know when you make your reservations and we will make it happen. Enjoy delicious local flavors and daily chef's... More 

Racine, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 December 2015

Nice hotel, but what makes it great is the staff. Stop by the restaurant when staying here. Sean and Kristen provide the best customer service with a great attitude. The front desk staff is always very friendly and helpful.

Helpful?
Thank Sarah J
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for being a loyal repeat customer here at the Hilton Garden Inn Springfield. We are especially happy you enjoy the staff service levels and the special mention for Sean and Kristin in The Great American Grill Restaurant. The Grill is open for made American Cuisine featuring pasta and seafood, steaks, sandwiches and salads all freshly prepared. We also offer... More 

St. Louis, MO
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 December 2015

I've waited about six weeks for my situation to be resolved before writing this review. But haven't heard a thing from this hotel. Recently completed a 1 night stay on a Friday night. Nice place. Everything was fine until Saturday morning. First there was a knock on the door at 9am by housekeeping because "sometimes people don't let us know... More 

Helpful?
Thank STLTravelDave
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I apologize that the hotel did not communicate check out time with you and you were disturbed by the housekeeping department. I will send you a private email to verify your HHonors number and verify your points return. We will take your comments... More 

Belvidere, Illinois
Level Contributor
192 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 December 2015 via mobile

We stopped for a quick layover on our way home. We just needed a place to crash and were only at the hotel for a little over 12-hrs. The room was nicely appointed, clean and the bed was comfy. The lobby looks newly remodeled and there was a nice looking restaurant we didn't try-- maybe next time. We would return.

Helpful?
Thank robertmoffett
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for choosing the Hilton garden inn Springfield. We are glad you enjoyed the hotels décor and clean rooms. Please try the Garden Grill next time for delicious cooked-to-order breakfast items and room service for those who do not want to leave the comfort of the room. Open for Breakfast and Dinner every day. If you care to venture out... More 

Waukegan, United States
1 review
Reviewed 1 December 2015

Stayed 2 nights over Thanksgiving holidays while visiting family. Delicious breakfast with plenty of options. Very friendly, welcoming staff. Will stay again, if back in area. Definitely recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John T
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the great review and we are happy you had a great stay. We do have the Great American Grill restaurant located on site that offers Made to Order Breakfast options and Open till 10pm each evening with room service for those that are on the go. Enjoy easy access to Lincoln attractions including the Convention Center and State... More 

Chicago, IL
Level Contributor
136 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 25 November 2015

I have stayed here several times, as have business colleagues. Though the stay itself was OK, the aftermath has been less than optimal. I have been billed twice for my room - one bill including my breakfast charges and the other without. I have been trying for over a week to get this rectified, to no avail. The first person... More 

Helpful?
1 Thank ItchyFeetBTS
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for staying with us and being a return HHonors member. I want to apologize that you had a billing error and that it wasn’t resolved immediately by the staff. I will send you a personal email with my personal contact information so we can get this resolved immediately. Jeffrey GM More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: €96 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
4 questions
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Fond du Lac, Wisconsin
over a year ago
9 months ago
over a year ago
Fond du Lac, Wisconsin
over a year ago

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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
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