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Embassy Suites by Hilton Omaha - Downtown/Old Market

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Traveller (147)
Room & Suite (82)
Dining (8)
Overview
  • Excellent47%
  • Very good28%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“old market”(327 reviews)
“great location”(181 reviews)
“koi fish”(12 reviews)
AMENITIES
Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star accommodation
All hotel details
Additional information
Offers from Embassy Suites by Hilton Omaha - Downtown/Old Market
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Omaha - Downtown/Old Market
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,185)
There are newer reviews for Embassy Suites by Hilton Omaha - Downtown/Old Market
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1,181 results
Traveller rating
542
331
167
92
49
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Time of year
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542
331
167
92
49
Show reviews that mention
All reviewsold marketgreat locationkoi fishmade to order breakfastthe manager's receptionself parkingdurham museumfree happy hourwalking distancefree breakfastcocktail hourexcellent stayhot tubgreat place to staybusiness tripshuttle servicefront desk staff
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11 - 15 of 1,181 reviews
Reviewed 3 weeks ago

Hotel rooms in need of renovations and improvement in housekeeping. Common areas need cleaned too. Long lines at breakfast and evening reception. It is located in a nice area of Omaha but not worth the price.

Thank traveler112233411
Response from kristenbF6741XM, Director of Sales at Embassy Suites by Hilton Omaha - Downtown/Old MarketResponded 2 weeks ago

Thank you for your review. The feedback is critical for our team to assess challenges in services and hospitality. We value your business and will utilize this to improve services. Safe travels to you.

Reviewed 4 weeks ago

My family and I try to stay at Embassy Suites when we can; the hotels are nice and have big rooms. This hotel was not on par with the others, but it was okay. The front of the hotel offers valet parking and is not...More

1  Thank MissB44
Response from Lacey H, Assistant General Manager at Embassy Suites by Hilton Omaha - Downtown/Old MarketResponded 3 weeks ago

@MissB44 Thank you for taking the time to provide us with valuable feedback. I apologize that you felt rushed at check-in as that is certainly not how we want our guests to feel while being welcomed to the hotel. I am however happy to hear...More

Reviewed 9 July 2018

This hotel looks like it hasn't been updated for a couple decades. The furniture and fixtures need to be replaced. My room was across from a club, so I didn't sleep well. I would definitely recommend going to a different hotel as this one is...More

Review collected in partnership with Embassy Suites Hotels
Thank Marjorie J
Response from Lacey H, Assistant General Manager at Embassy Suites by Hilton Omaha - Downtown/Old MarketResponded 4 weeks ago

@Marjorie J Thank you for taking the time to provide us with valuable feedback on your recent stay at our property. We apologize for falling short of your expectations. We will undergo a renovation in the near future and hope you will give us another...More

Reviewed 6 July 2018 via mobile

This place should not be in business!!! It is dirty, carpets are FILTHY, (black) rooms are NOT non smoking. Our room reeked of smoke. Air conditioner was loud. The tile in the bathroom had a huge brown stain on the floor. The pool area was...More

Thank momofsixChicago
Response from Lacey H, Assistant General Manager at Embassy Suites by Hilton Omaha - Downtown/Old MarketResponded 4 weeks ago

@momofsixChicago Thank you for taking the time to provide us with valuable feedback. I apologize that we missed the mark in more ways than one as that is not up to our standards. We will undergo a renovation here in the near future and we...More

Reviewed 4 July 2018

Standard, dated Embassy Suites. Check in staff was great; lobby bar employee was sour but her companion bar keeper was a keeper. He did some fantastic bar tricks. Common areas full of fake and dusty plants; dated materials; room was much of the same. Breakfast...More

Thank happyvalleymom
Response from Lacey H, Assistant General Manager at Embassy Suites by Hilton Omaha - Downtown/Old MarketResponded 4 weeks ago

@happyvalleymom Thank you for taking the time to provide valuable feedback on your recent stay at our property. I am happy to hear you enjoyed our bartenders fantastic bar tricks, I will be sure to pass that along. We will undergo a renovation here in...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$173 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Centrally Located Hotel in Omaha
#7 Great View Hotel in Omaha
#11 Business Hotel in Omaha
#19 Quiet Hotel in Omaha
#26 Mid-range Hotel in Omaha
#27 Family Hotel in Omaha
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$173 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Centrally Located Hotel in Omaha
#7 Great View Hotel in Omaha
#11 Business Hotel in Omaha
#19 Quiet Hotel in Omaha
#26 Mid-range Hotel in Omaha
#27 Family Hotel in Omaha
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (147)
Room & Suite (82)
Dining (8)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Calvin N S
23 June 2018|
AnswerShow all 3 answers
Response from Valerie066 | Reviewed this property |
Don't know. We didn't bring a dog. Very convenient to the Old Market across the street.
0
Votes
Lacey V
26 March 2018|
Answer
Response from StephanieG542 | Property representative |
Good morning again!! Check in time is 4pm, Check out is 11am. Our pool opens daily at 6am and closes at Midnight. Safe Travels!
0
Votes
Lacey V
26 March 2018|
AnswerShow all 3 answers
Response from StephanieG542 | Property representative |
Good morning Lacey V, we hope you have an amazing time while in Omaha! Our Complimentary Cooked - to - Order Breakfast is served from 6am to 9am Monday through Friday and 7:30 am to 10:30 am on Saturday and Sunday. We also... More
0
Votes
Room Tips
"do not stay on the first floor"
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"perhaps ask if any have been updated"
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"Premier floor if available/Floor 7"
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"Pick a room that is close to the bottom near the parking area !!"
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