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Hilton Garden Inn Omaha West

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#16 of 82 Hotels in Omaha
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Omaha West
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395 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Randolph, Nebraska
Reviewed yesterday NEWvia mobile

This was the second time we have stayed at this hotel. It was a convenient location to the surprise party we were attending at The Good Life sports bar, however it would also be a great location if you were going to the Village Point mall. Other than the Fire alarm going off in the middle of the night it...

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Helpful?
Thank Gymmyhix
Omaha, Nebraska
HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017

My husband and I stayed for three days. Everything was clean and efficient. Our breakfast offered fresh eggs, cooked to order and were good, but the precooked bacon and sausage were just average. I must say breakfast for $9.95 was reasonable, and probably nothing I should complain about. We would definitely go back, but would probably skip the breakfast.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Smillw
About Hotel's Favourite Review
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Smillw, Thank you for taking the time to share your experience. I'm happy to hear that you found the hotel clean and efficient. We do offer full cooked to order including the bacon & sausage. I'm so glad to hear that you would return if in Omaha again. Sincerely, Lisa Westra

Gladstone, Missouri
Reviewed 2 weeks ago

There were numerous problems with my room. The bathroom door would not stay shut and the shower door would not stay shut. You cannot use the TV remote and less you were literally standing in front of the television. The air unit in the room made a loud noise. However, the front desk reception process and individuals were very nice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Dianne S
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Dianne S, Thank you for taking the time to tell us about your recent stay. I am so sorry for the problems you encountered. I will share your comments with our Chief Engineer so that the issues may be resolved. I'm happy to hear that you had a pleasant staff interaction. I hope you will consider staying with us...

Boston, United States
Reviewed 2 weeks ago

Outstanding staff and service. the dinner Bartender/ Chef rocks! Service staff very helpful and friendly. Rooms are comfortable, and very quiet. Facilities are well maintained and site is close to major roads.

Review collected in partnership with Hilton Garden Inn
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Thank 610iras
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear 610iras, Thank you for the wonderful review.l I'm happy to hear that you had outstanding service and that the staff was friendly and helpful. I'm also glad to hear that you had a comfortable stay. We hope you will stay with us again. Sincerely,

mead, ne
Reviewed 3 weeks ago

great location, clean, great dining option in the hotel, breakfast was good. Pool area typical hotel pool area but the sitting area seemed a bit roomier than normal and lots of windows, also had a mens and womens restroom in the pool area so kids could go to the restroom without leaving the pool area. Very nice staff.

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Helpful?
Thank Staci C
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Staci C, Thank you for taking the time to share your experience on TripAdvisor. I am so happy to hear you had a good stay and that you enjoyed the restaurant and pool. I'm also glad to hear that you had good staff interaction. I hope you will stay with us again! Sincerely,

Rochester, United States
Reviewed 3 weeks ago

Have stayed here many times over the past 10 years - almost since it was built. Many long-term staff make this a welcoming place to return every time I come to Omaha. Easy to access Dodge, lots of new stuff popping-up on 180th all the time. Good all around, food is tasty, bar service by Dave the bartender is excellent....

Review collected in partnership with Hilton Garden Inn
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Thank justinhG3352GT
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear justinhG3352GT, Thank you for choosing to stay with us and for your loyalty here at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and also thank you for taking the time to complete a survey on TripAdvisor. We are so happy to hear that you enjoy the amenities that we offer...

Tilden, Nebraska
Reviewed 4 weeks ago

Staff was very friendly and accommodating. Shuttle service was excellent. Room service was prompt. Room was very clean. Only issue I ran into was I couldn't get connected to the wifi-kept getting an Hilton honors password error.

Review collected in partnership with Hilton Garden Inn
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Thank ashleytJ9471ON
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear ashleytJ9471ON, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for sharing your experience on TripAdvisor. We were delighted to learn of your experience. Thank you so much for your wonderful comments and excellent review. I was so happy to learn you...

Aurora, Nebraska, USA
Reviewed 4 weeks ago

The MOST pleasant and personable staff, excellent rooms, dining and bar clean and comfortable, lobby with a really warm fireplace and cookies and coffee waiting on arrival. Can't beat this location for shopping and other dining, as well as easy in and out of Omaha.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 13barryh
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear 13barryh, Thank you for wonderful review on TripAdvisor! We are so happy to hear you enjoyed your stay and that you found the staff pleasant and personable. We are also glad that you found the lobby warm and comfortable and the location convenient. We hope you will stay with us again. Sincerely,

Lakefield, Minnesota
Reviewed 5 weeks ago

The hotel staff was very friendly and helpful, and the rooms were clean and the beds were comfortable. Nice to have room darkening shades! We had the make to order breakfast and it was very good and responable priced. The location for us was perfect.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Susan H
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Susan H, Thank you so much for the review! I am truly happy to hear of your experience at the hotel, and welcome you back at any time! I want to thank you for the kind words you said in your review! At the Hilton Garden Inn Omaha West, we love our hotel...from the spacious rooms, to the beautiful...

Des Moines, United States
Reviewed 13 January 2017

The Hotel was clean. Staff was very friendly. It was very quite. Location had easy access to other areas of the city. Parking was easy and plenty of it. I would stay here even with family if not on business. I was on business by myself and felt safe and secure.

Review collected in partnership with Hilton Garden Inn
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Thank deborahaB6645VH
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear deborahaB6645VH, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience with us on TripAdvisor. I am happy to know you had a pleasant experience at our hotel. I am glad we were...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Omaha West

Address: 17879 Chicago St, Omaha, NE 68118-2914
Region: United States > Nebraska > Omaha
Price Range: €100 - €227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha West 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton
Hotel Style:
#5 Family Hotel in Omaha
#7 Business Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Omaha West staff and other travellers.
1 question
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Nashville, TN
over a year ago

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Questions? Get answers from Hilton Garden Inn Omaha West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top level room.”
 of 5 bubbles mph1230, 23 May 2016 | Read review
“The shuttle driver is awesome, ask her for tips on where to eat in the area”
 of 5 bubbles Warren278, 29 Apr 2016 | Read review
“You are not staying at this hotel for the view... any room is a good one!”
 of 5 bubbles CruzinDNA, 20 Apr 2016 | Read review
“Away from elevators & ice machines”
 of 5 bubbles sfgardener, 13 Apr 2016 | Read review
“If you belong to Hilton Honors, you'll be greeted with water for guests.”
 of 5 bubbles MauraTravels2012, 13 Mar 2016 | Read review
5 of 5