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Beautiful hotel. Great pool and fitness room. Biggest problem is that $200 dollar incidental was taken out and yet was never able to be refunded back to me. I had contacted the hotel a couple different times and no one was able to help me.More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 25 June 2017
Thank you for your comments. Please contact me at (402) 590-2800, ext #503 and Ill be glad to take a look at your issue. I would think its just a hold and will be release in a few days. The hotel released it...More
The staff was very helpful. The rooms were clean. We were given a nice room where we could unload our car of items we were taking to our son and family in Illinois. We especially liked the comfortable beds. Our other son was able to...More
Thank Wayne C
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 19 May 2017
Thank you for your kind comments. I will share them with our team. Thank you for allowing us to be your hosts while you continued your journey.
Reserved online in late Jan. for last weekend in April for family birthday in area. Initial request was for 2 rooms each with 2 queens, one needed to be handicap and close to elevators. Used mobile app to check in, very convenient! Upon check in,...More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 4 May 2017
Thank you for your comments. I will make sure the team knows.
Omaha has a terrible transportation system, sprawling, non intuitive, no connectivity between areas/neighborhoods, etc. As far as chain brands go though, TownePlace was actually quite good. Dog friendly, updated, clean, good service, nice plug placements in rooms, free wifi, nice fixtures including mobile desk unit...More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 2 May 2017
That you for your comments about my hotel during your recent stay. My staff works very hard to provide a good, clean comfortable environment for our guest to enjoy. On your next stay, please ask the Front Desk for our list of the 100's of...More
Our family reserved two of the 2 bedroom suites for a family Easter weekend in Omaha. We were on the second floor in newly renovated suites. The beds were very comfortable and the set up of the two bedroom suites with kitchens really worked well...More
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 18 April 2017
Thank you for your kind words about your stay. I will forward your remarks to all of the team.
Yes we are pet friendly. There is a non-refundable Pet Deposit of $100.00. We accept most residential pets up to 130 lbs. They must be on a leash and the owner is responsible for picking up after their pets.