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Positive - rooms were clean and comfortable; shower good; breakfast food was good;
Negative - Front staff were VERY unfriendly. I witnessed a boy and his father try to pay for sundries. The gal at the front was very annoyed and was somewhat rude. When...More
Beds were comfy, room was clean. Looked like there was newer carpet and paint, and they were updating the TV service while we were there. Breakfast was what you would expect for a complimentary breakfast at this type of hotel, and there were enough options....More
Facility itself was good. Service was terrible. Room wasn't serviced until after 5 pm. Had to retrieve additional supplies ourselves from the front desk and had trouble doing that as the desk was left unattended for lengthy periods of time - more than an hour!...More
I travel a fair amount and stay in a lot of hotel rooms (on the road ~25% of the time) . No question that this is the worst hotel experience ever for me. I stayed four nights from 2/23/18 through 2/27/18. My room was never...More
We had a wonderful time at this hotel ,and we come here often.we also spent christmas eve as well.The service is great and nakia helps with everything . She really makes a difference in the townplace suites.
Thank Green R
Response from Bill A, General Manager at TownePlace Suites Omaha WestResponded 25 December 2017
Dear Green R,
Thank you for your kind comments. I will be glad to share your comments with those mentioned. We appreciate the opportunity to serve you and your family. Merry Christmas.
Yes we are pet friendly. There is a non-refundable Pet Deposit of $100.00. We accept most residential pets up to 130 lbs. They must be on a leash and the owner is responsible for picking up after their pets.