Check in was very easy, and although the hotel was busy, we were in our room in minutes. The room itself was lovely. Spacious and well presented, and clean. All the mod cons plus. Every member of staff we encountered was super friendly and helpful. We ate in the restaurant and really enjoyed the menu offerings and service.
They are currently renovating the hotel, but our room was one of the updated ones. Beautiful room - especially if you can get the corner one! The hotel is within walking distance of popuar sites in Seattle. It is located across from the Norwegian Cruise Line so you will see the massive cruiseships if you are facing the water. The staff was very friendly and helpful - everyone we interacted with during the stay. You will need to use the valet service or pay for parking.
We recently spent three nights at this hotel prior to our cruise. We loved the location on the waterfront. It was also a short walk to Pike Place Market and there were a lot of food options in the nearby vicinity. We booked the room with Bonvoy points so I requested, but did not expect, an upgrade. I was happily surprised when we were upgraded to a partial waterview on the 8th floor. Our room was clean, spacious, and had a balcony (no chairs) with a great view. Our flight was early and the hotel held our luggage while we explored the city. The lobby was always crowded and the front desk appeared busy with people checking in all throughout the day. I have read several reviews stating that phone calls to the front desk went unanswered. I experienced the same issue. I decided to use the “chat” feature in the Bonvoy app and my question was answered almost immediately. I used the chat feature several times and found it very quick and convenient. The “M” club was not in full operation. It was available for snacks, coffee, and canned soda. To compensate, we were given a choice of 750 Bonvoy points or a card for a free breakfast in the restaurant for each night stay. We chose breakfast and were not disappointed. Overall, this is a great hotel for anyone going on a cruise or just wanting to explore the city. We wouldn’t hesitate to stay here again.…
Pros: 1. Beautiful views 2. Prime location to Pike Place Market, Cruise ships, and many other downtown attractions. Cons: 1. Overall hotel was not clean. Garbage cans were full, chairs dirty, pool area was messy. It feels run down. It is one of the most expensive Marriott I've stayed in and probably one of the worst for upkeep. 2. There is an Elite lounge, but it also is dirty and has nothing in it but a coffee maker that didn't work half the time. (LIFETIME Platinum, I've stayed at lots of Marriott properties) 3. The pool is tiny and dated. 4. Construction is very loud. The hotel can't really control this, but depending on why you need the room, just fyi. 5. I had read in another review about the sliding bathroom doors and just thought the person wasn't used to them. But whoever renovated these rooms was crazy. You can't close the sliding door fully from the inside, they are incredibly heavy, and even if you get help from the person not using the restroom there is still a 2 in gap on each side. So basically easier to leave open. (Which is not ok) Overall I was very disappointed with this hotel. I only gave this 3 stars because of location and view. …
Nice hotel right across from cruise lines. Easy walking to Pikes place and piers. Hotel is under contruction and there is noise. The noise was problematic during the day if you want to work or rest in your room. Room was clean and comfortable.
We stayed one night. Great location, we got a water front facing room. No chairs on the balcony though which is odd, can't really utilize it. Limited staff, long time to check in and we were the only ones in line, no food or drink in the concierge lounge, took forever to get our breakfast the next day and even with status and a coupon, it was almost $70 for a lackluster breakfast. They did refund the breakfast, but wouldn't stay again. While it was too cold for the pool, we did go up to look at it, very tired looking and small, not inviting at all. Water was a weird color. Very expensive hotel for being in Seattle.
It is one of the best locations in Seattle on the waterfront, but the furnishings are started to show their wear, and it is become a little dated. The staff is so nice and helpful, and the front desk like Tamara go above and beyond to provide the best experience. Be ready that the lobby is going to be crowded, it can take a long time to get your room ready and the parking is almost $70 (valet only) including state and Seattle taxes.
I was in Seattle on June 3rd for the night and I love the employees that Marriott hires. Your staff, Makda, was amazing. We were going on a cruise the next day & we arrived before 11:00 am. Makda went out of her way to find us a room so we could leave our 4 pieces of luggage & spend some time in Seattle. Makda started our vacation well. We had enough time to see & do things & be able to rest. I wanted to make sure to let you know how much I really appreciate Makda, her way to make us feel at home & to start our vacation in a positive note. That is one of the reasons why I choose Marriott as my number one hotel when I travel. Continue to hire workers like Makda.
Stayed at this hotel last weekend. Pro’s: location near waterfront. Clean hotel. Rooms were big & comfy beds. Con’s: tried calling the front desk several times because toilet didn’t flush and no one answers. I kept calling and no answer. Had to go down to lobby and tel the staff that the toilet didn’t flush. Answer your phones! Lobby is alright- not very welcoming. Just basic.
We stayed at this hotel the night before our Alaskan cruise. It is located right across the street from the NCL terminal so this made it easy for embarking. We walked to Pikes Market and had dinner at Athenian Restaurant where they did some filming of Sleepless in Seattle. There was a lot of construction going on so it was pretty crowded trying to navigate the walkways but all in all this hotel is a great location! It was very clean and accommodating! We did get an upgrade as a Bonvoy member which wasn’t the absolute greatest but it was doable.