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Arrived 16 Jun to only 1 elevator working. Did not use handicap room as needed to accommodate 3 people. By 19 Jun both elevators not working. Maintenance crew had to carry my 160 lb mobility scooter down 5 flights of stairs on 20th. We missed...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Atlanta-KennesawResponded 20 July 2017
Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for the elevator...More
They have a nice sign that states a remodel in Sept. Only one elevator was working and the sound of metal on metal could be heard as it came to the floor. The place has had serious water damage and wall paper is falling off...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Atlanta-KennesawResponded 16 July 2017
Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn that you found most of our facilities below par and outdated. We apologize for any inconvenience this may have caused you. We would love to...More
I was planning to stay at one of the neighboring hotels, but when I called in to ask about room rates and a slightly early check in, the courtesy of the staff at the Holiday Inn won me over. The room rate for the Holiday...More
Response from Deanne B, Manager at Holiday Inn Express Atlanta-KennesawResponded 30 July 2017
I am so excited to hear that you had such a wonderful stay! Our staff is fantastic, and we work very hard to make sure all of our guests have an enjoyable experience at our hotel. Thank you for the great feedback and staff...More
1. I was overcharged for an extra day, when I was told I could check out early. (This happened to about 10 different families we were traveling with). I was told by 3 different desk personnel, on 3 different shifts I would not be charged....More
Thank Mike M
Response from Deanne B, Manager at Holiday Inn Express Atlanta-KennesawResponded 17 June 2017
We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
For $150 including tax, one should not expect a hotel that is severely outdated, and in the middle of renovations. Quite pitiful. Rooms were average, huge open gaps at the sides of the door to room. Carpet in hallways was disgusting. Very large group of...More
Response from Deanne B, Manager at Holiday Inn Express Atlanta-KennesawResponded 11 June 2017
Thank you for taking time to share your experience with us. We are sorry to hear that you did not fully enjoy your time in our hotel and apologize if some of our amenities fell below your expectations. We take comments such as these...More
US$125 - US$197 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#8 Business Hotel in Kennesaw
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Atlanta-Kennesaw Hotel Kennesaw ,