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11/06/2017 12/06/2017
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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
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    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$239
          US$234
          US$239
          US$234
          US$239
          US$235
          Traveller (1615)
          Room & Suite (381)
          Pool & Beach (246)
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          Royal Kona Resort
          2,805 reviews
          #9 of 14 hotels in Kailua-Kona
           
          Overview
          • Excellent30%
          • Very good35%
          • Average19%
          • Poor8%
          • Terrible4%
          Travellers talk about
          “water slide” (190 reviews)
          “manta rays” (324 reviews)
          “keauhou bay” (98 reviews)
          Free Wifi
          Breakfast Buffet
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Pets Allowed
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from Sheraton Kona Resort & Spa at Keauhou Bay
          Special Offer: Breakfast for 2 Included
          Hotel deals
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          Courtyard by Marriott King Kamehameha's Kona Beach Hotel
          2,861 reviews
          #4 of 14 hotels in Kailua-Kona
           
          Hilton Waikoloa Village
          7,550 reviews
          #4 of 6 hotels in Waikoloa
           
          Fairmont Orchid, Hawaii
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          Royal Kona Resort
          2,805 reviews
          #9 of 14 hotels in Kailua-Kona
           
          Rooms
          11 Jun12 Jun
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,459)
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          371 - 375 of 2,459 reviews

          Reviewed 1 October 2016 via mobile

          My wife and I stayed here on our first trip to the Hawaiian islands 6 yrs ago. We've been back to the big island 2 more times and stayed here every time. The staff are great and friendly. The trolley in to town is something...More

          Thank Seiunkel
          Reviewed 1 October 2016 via mobile

          Resort fees are deceiving. Just when you think you are getting a decent price on a room they add a $35/day resort fee. This Sheraton makes it seem the resort fee is included in the the price of the room..don't be deceived. Denise, who checked...More

          4  Thank B H
          Response from SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

          Aloha B H, Thank you for your feedback on your recent stay with us. I apologize that we fell short of delivering the level of service that you deserve and expect from the Sheraton brand. Our resort fee provides guests a generous array of amenities...More

          Reviewed 30 September 2016

          We always stay at the Sheraton when visiting the Island of Hawaii. So this was our 6th stay. We have always loved the location of the property and the fact that the manta ray experience is right there. The pool area is great, Rays on...More

          1  Thank Mindi N
          Reviewed 29 September 2016

          We stayed on this property on our very first trip to Hawaii in 1979. Sheraton has done much to keep the charm of the original hotel with modernized improvements which reflect current trends in vacations. They have utilized the ocean side space for the restaurants...More

          1  Thank paneb
          Response from SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

          Aloha Paneb, How wonderful that you were able to enjoy the hotel several years after it opened in 1972 when it was the Kona Surf Hotel, as well as experience it recently! We are thrilled to hear your great feedback. You are correct, we've utilized...More

          Reviewed 29 September 2016

          Broken lighting in the bathroom. Damp smell was explained at 5 am on the second night when the water pressure from the toilet caused an awful sound. The toilet was broken so the reception reluctantly switched our rooms. No housekeeping service unless it is requested...More

          Thank OxfordRie
          Response from SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

          Aloha OxfordRieW, We regret to learn of the challenges you experienced during your recent visit. Please accept our apology for the noise disruptions that interfered with your stay. We do offer daily housekeeping, unless guests opt in for our Make A Green Choice program to...More

          Courtyard by Marriott King Kamehameha's Kona Beach Hotel
          2,861 reviews
          #4 of 14 hotels in Kailua-Kona
           
          Hilton Waikoloa Village
          7,550 reviews
          #4 of 6 hotels in Waikoloa
           
          Fairmont Orchid, Hawaii
          3,846 reviews
          #2 of 4 hotels in Puako
           
          Royal Kona Resort
          2,805 reviews
          #9 of 14 hotels in Kailua-Kona
           
          About
          Awards & Recognition
          GreenLeadersSilver level
          Amenities
          • Top amenities
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Pool
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Children Activities (Kid / Family Friendly)
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Self-Serve Laundry
          • Conference Facilities
          • Room Service
          • Things to do
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Pool
          • Tennis Court
          Details
          • Price range
          • US$232 - US$345 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Top resorts Hotel in Kailua-Kona
          • #3 On the Beach Hotel in Kailua-Kona
          • #3 Green Hotel in Kailua-Kona
          • #6 Family Hotel in Kailua-Kona
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 521
          • Reservation Options
          • TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Ctrip TA, Travelocity, Expedia, Priceline, Hotels.com, Cheap Tickets, Hotwire, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Hawaii >
          • Island of Hawaii >
          • Kailua-Kona
          • Also Known As
          • Sheraton Keauhou Bay Hotel Kailua-Kona ,
          • Sheraton Keauhou Bay Resort And Spa ,
          • Sheraton Kailua-Kona ,
          • Sheraton Keauhou Bay Resort & Spa ,
          • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
          Add Photo Photos
          Traveller (1615)
          Room & Suite (381)
          Pool & Beach (246)
          Dining (101)
          Hotel & Grounds (1226)
          Bathroom (51)
          Family and Play Areas (4)
          Business Centre & Event Rooms (3)
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Monique N
          Are you a pet friendly hotel?
          20 April 2017|
          Answer Show all 3 answers
          Response from James D | Reviewed this property |
          Not sure, but I see a post above that says yes..... enjoy your stay if you do!
          1
          Vote
          Mike M
          Does the resort fee cover daily parking of rental car?
          8 March 2017|
          Answer Show all 9 answers
          Response from BarbGag | Reviewed this property |
          Yes it does include self parking in the lot just down the ramp from the main entrance.
          2
          Votes
          USADiane_11
          Hi Skye: See my review from December - same thing - only twice the cost of our room....twice!!! Our room on arrival was not what we booked, and not even cleaned. Back to reception and offered another room - 4 rooms later, we came to a compromise seeing as I booked 9 months ago, Beachfront is just that! No handtowels or bathmat. My credit card preautorized twice - double the cost of our room. So my card maxed out with thanks, over $6,200 AUD. Used my husband's on departure as mine was declined with no idea why! Took 8 days to drop off the double preauthorisation and see more pre auths since we left? What the heck? Arrived home to find my husbands card has now been doubled dipped as well and maxed out. Serious management issues. Travelled to Waikiki and Maui without any such preauthorisations. Sheraton Kona - never again, you have serious issues with "your card has been declined".. I emailed and had no reply. I said at the time of transaction on my screen is was approved, and yet the receptionist said it was declined, and says that always happens. BEWARE! never again.
          27 February 2017|
          Answer
          Response from Poppiedoah | Reviewed this property |
          I am truly sorry that you had such a terrible experience. I would call them directly at 808-930-4900 and ask to speak to the general manager. I would remind him about Trip Advisor! Ricardo
          0
          Votes
          Room Tips
          "Do pay for ocean view or partial view, well worth it"
          Read review
          "Kona sunsets are world famous for their color. Spend the money and get a room with a view!"
          Read review
          "Ocean view or mountain views are the best"
          Read review
          "We thought we had men view room, and ended up with best of both views"
          Read review
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