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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,357 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,118: English reviews
Chula Vista, California
Reviewed 28 October 2016 via mobile

The view from our room & the pool were quite good. The car hop & the bar staff at the pool were great. The rest? Horrible. Only one bar/restaurant open for lunch and dinner, breakfast is a $30 buffet or a Starbucks imitation. We called the front desk the day we checked in to report a broken piece of furniture...

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Helpful?
1Thank Barbara G
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Barbara G, Mahalo for your recent review. We are pleased you enjoyed the views, bell desk staff and pool! We are sorry to hear that our food options on property didn't meet your expectations. We will share your comments with our Food & Beverage team so we can improve in these areas. We will be working to elevate our...

Reviewed 28 October 2016

Yes the hotel is older, but clean and great staff. We had an Oceanfront Ohana suite which was exceptional. The management is first rate! The pool area is nice with good service. Great pool slide makes for much fun. Love the Manta Ray exhibit.

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Thank Janiemcdaniel
Madeira Beach, Florida
Reviewed 27 October 2016

Unfortunately I have to rate our recent 6 night stay stay a 2. We had planned on the Marriott but had heard it was under construction so chose the Sheraton - wrong choice. First night should have been a warning. No hot water - lukewarm to cool, this issue went on for days, occasionally becoming hot. Tub has clogged several...

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1Thank jozeke
Morristown, New Jersey
Reviewed 25 October 2016

We liked the location - beautiful view, quiet area. Short drive to a shopping center for necessities and some restaurants. 10-15 minutes to busier town area. no beach on site was Ok with us. The hotel pools were one of the best features - large, meandering, beautiful.The whole hotel design was lovely. The luau on site was very tasteful, not...

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Thank chazster_12
Michigan
Reviewed 25 October 2016 via mobile

Can't say enough about our four night stay at this property. My husband and I are platinum members and had the good fortune to be upgraded to an ocean front suite. The suite had two private lanai's, separate living room, small kitchenette, large bedroom and two bathrooms. We were thrilled! The resort itself is gorgeous and spacious with lots of...

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1Thank FrequentTravelers02
Management response:

Aloha FrequentTravelers02, Thank you for staying with us and your loyalty to Marriott by your coveted Platinum Status! Our suites and resort truly are gorgeous and are thrilled as a Platinum member we exceeded your expectations. Ray's on the Bay is an exceptional restaurant with incredible views, especially at sunset! Thank you for your feedback and we are thrilled to...

Hennessey, Oklahoma
Reviewed 25 October 2016

Having spent four nights on Waikiki, this laid back less crowded hotel was a welcome,calming resort. We were taken care of very well. From check in to check out. The pools and slide would have kept any kid or kid at heart entertained for hours. We thought the hotel was empty but they said they were are 94% that night,...

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2Thank Cpharris21
Murphy, Texas
Reviewed 24 October 2016

Beautiful, huge room. Very comfortable places to congregate in public spaces. Impeccable views. Both pools are great. One pool is in an open courtyard surrounded by rooms. The other pool is just across the walkway from the ocean. The housekeeper we encountered was really nice. On mornings we slept late, she would see us as we were leaving our room....

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Thank HowardsTX
Niagara Falls, Canada
Reviewed 23 October 2016

Clean, friendly and open. The Sheraton was very accommodating with any questions that we had and needs that we needed to have met. The staff were pleasant and almost invisible. The grounds were meticulously kept and the pool was very relaxing. I would stay again in a heart beat.

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Thank TL C
Management response:

Aloha TL C, Mahalo for choosing Sheraton Kauai Resort and for sharing your experience with us. We are so pleased to hear you enjoyed your visit and appreciate you highlighting our friendly staff and gorgeous grounds keeping. We look forward to your return - a hui hou!" Mahalo,

Reviewed 22 October 2016

Hotel is in a lovely location though a bit out of the way so you need own transport to get around. Seems old fashioned with long dark corridors. Rooms although large are also quite dark, partly due to the concrete lanai. Block 4 does not give full ocean views, get a lot of hill view as well as a view...

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1Thank Jane P
Reviewed 22 October 2016 via mobile

Me and my husband have really enjoyed our stay at the Sheraton in Kona. I would like to give special thanks to Erin at the front desk. She warmly greeted us, congratulated us on our honeymoon and offered us a room upgrade to an ocean view. It was wonderful to be recognized and we appreciated the special treatment! All the...

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1Thank Melanie R
Management response:

Aloha Melanie R, Congratulations on your wedding! We are thrilled Erin took such good care of you and provided our Aloha Spirit, we will be sure to share your comments with our team. We look forward to being your home away from home again in the near future. Thank you for your kind words. Mahalo,

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: €229 - €328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room to south (away from Rays from the Bay lounge) facing ocean”
 of 5 bubbles SpaceRoger, 22 Mar 2017 | Read review
“Lower rooms have wider balconies, because the hotel slopes outward from top to bottom.”
  • Top layer coming off the toilet seat.
  • Corroded plumbing.
  • Badly peeling bathroom door.
 of 5 bubbles 410kens, 20 Mar 2017 | Read review
“Don't pay for a ocean side. Hotel is on a peninsula so most rooms have some ocean view and the mountain view is great as well.”
 of 5 bubbles Waynedad, 20 Mar 2017 | Read review
“Best views are ocean front. The waves contribute to decreasing noise from the hallways.”
 of 5 bubbles susanwt2016, 16 Mar 2017 | Read review
“facing garden really quiet...oceanfront can be loud with crashing waves just below you”
 of 5 bubbles phunzie, 15 Mar 2017 | Read review
5 of 5