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Sheraton Kona Resort & Spa at Keauhou Bay

CancelonUS$230*
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GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$257*
US$230*
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US$257*
US$234*
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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,452 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,205: English reviews
Vancouver, British Columbia, Canada
Reviewed 17 January 2017

I booked this hotel because it was rated decently but the service was poor to what the Sheraton flag normally provides. The hotel is in a great location with the view and waves being phenomenal. The property itself is dated and far from modern. The check in was particularly poor since it took a long time. The booking was done...

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Helpful?
Thank Khela_H
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha and Greetings! Thank you for your review and for choosing to stay with us. We strive to providing excellent customer service and providing guests with memorable stays, unfortunately we missed the mark. Please know your feedback will be shared with our team. We hope to be able to welcome you back to the Sheraton Kona.

Reviewed 17 January 2017 via mobile

You don't always get what you pay for... With all the nice resorts on the island, I'm surprised Sheraton hasn't done more to upkeep the property. Carpets in the room were stained and dingy. The chair had gum dried on. Shower was dingy at best with visibly stained grout. Water pressure was OK but toilet didn't really flush unless you...

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Helpful?
Thank Jay V
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Jay V, Thank you for providing valuable feedback and for choosing to stay at the Sheraton Kona! Your response will be shared with our team as we move forward with improvements to the resort. We hope to have the opportunity to welcome you back to the resort.

Miami, Florida
Reviewed 17 January 2017 via mobile

Positives: The hotel grounds are immaculate. The sunset is beautiful. The rooms are spacious. The outdoor spaces are stunning. Negatives: The hotel staff is either overworked or doesn't care. I've stayed at a Motel 6 that had better service. From the greeting to any request I had, the answers and attitude from the staff is on par with a McDonalds....

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Helpful?
Thank mh77mh77_12
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share your issues with our team, so we can improve the overall guest experience. We hope to have the opportunity to welcome you back again here at the Sheraton Kona!

Reviewed 16 January 2017 via mobile

This Sheraton is in desperate need of a remodel! The elevator was a little scary - slow and shaky. The hallways just looked run down. The bathroom was clean but very old. We also booked a couples package at the spa. It was just an odd experience. I felt rushed. They were behind schedule and shaved at least 5 minutes...

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Helpful?
Thank Jamie W
Management response:

Aloha Jamie W, Thank you for taking the time to review our resort. We strive to exceed each of our guests expecations and clearly we missed the mark. Please note we have shared your feedback with Ho'ola Spa as well as our leadership team to ensure this was an insolated incident. Mahalo for staying with us and hopefully we will...

Winnipeg, Canada
Reviewed 16 January 2017 via mobile

Beautiful grounds and resort location. We stayed on the 5th level and enjoyed our view of the mountains, grounds, and a bit of ocean. Very quiet, and slept with our patio door open most nights. A/C was a bit noisy but it worked. Bathroom tub/shower area is a bit worn down but everything was clean and worked. Housekeeping were very...

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Thank sparkyshoots
new jersey
Reviewed 16 January 2017 via mobile

The location of this resort along with the main areas of this hotel are great but the guest rooms are in serious need of updating. Hopefully they are planning to address the rooms. It almost felt like the guest rooms were a part of a different resort since the lobby, pool and restaurant were all beautiful. Aside from looking quite...

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Helpful?
Thank melissamccrink
Management response:

Aloha melissamccrink, Mahalo for staying with us at the Sheraton Kona. We are happy you enjoyed our gorgeous pool and restaurant Ray's on the Bay. I apologize about the conditions and cleanliness of your guest room. Rest assured, your feedback has been shared with our housekeeping team. Mahalo for your comments and hopefully we can be your home away from...

Corvallis, Oregon
Reviewed 16 January 2017

This Keauhou location was recently and extensively remodeled when it was bought by Sheraton. It has a fabulous location on a point, so there is water on two sides. It is huge place with a destination pool including a slide on the lower levels. The rooms are spacious and comfy with a balcony, and the in-room coffee is actually drinkable....

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Thank tixrus
Los Angeles, California
Reviewed 16 January 2017

The location is good but the hotel itself was rather underwhelming. We stayed here for seven days while on the Big Island. The grounds are very large and some areas are better kept than others. The food at the pool bar was mediocre - as were the drinks. The cafe had great breakfast sandwiches but their donuts are awful. The...

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Helpful?
Thank Dylan H
Management response:

Aloha Dylan H, We are thrilled you enjoyed the Manta Rays as well as the night snorkel, it really is an incredible experience. It is disappointing to hear however, our resort did not exceed your expectations. We treasure feedback and rest assured, your comments have been shared with our leadership team to ensure it is an isolated incident. Mahalo for...

San Diego, California
Reviewed 15 January 2017

We've stayed at the Sheraton our last two visits to the Big Island, but this will probably be our last. The properly location is great, with easy access back to Kona, and all the activities on Ali'i Dr. Also, because you are south of Kona, it is easy to access locations south of Kona, such as two-step, Kealakekua Bay (Capt....

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Helpful?
Thank Ray K
Ohio
Reviewed 15 January 2017 via mobile

This is a fantastically located hotel, beautiful views of the shores and black rocks. Boats often spotted nearby at sunset. Large grounds and be difficult to navigate through initially, but you will get used to the layout quickly. Rooms are very large and spacious. Clean and nice balconies. One of the oldest running resorts on the island. Club lounge for...

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Helpful?
Thank SocioKathy

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: €196 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kona sunsets are world famous for their color. Spend the money and get a room with a view!”
kailuachad, 21 May 2017 | Read review
“Ocean view or mountain views are the best”
frenchchef2016, 19 May 2017 | Read review
“We thought we had men view room, and ended up with best of both views”
Betty193r, 18 May 2017 | Read review
“You're in Hawaii get a room with a view!”
  • Manta Ray Welcome!
434tarae, 15 May 2017 | Read review
“Choose another hotel - our "deluxe ocean front" suite overlooks the parking lot”
  • Burnt out bulbs
  • This is supposed to be a deluxe ocean front view but all you see are lifghts from the parking lo
  • This is the view outside our
  • Filthy tub
  • The lights are the parking lot
mattr404, 12 May 2017 | Read review
5 of 5
Cancelon
US$230* /night
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Prices are for 1 room, 2 adults
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