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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (2000)
Room & Suite (512)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“rays on the bay”(411 reviews)
“the big island”(262 reviews)
“manta ray”(110 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,935)
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Traveller rating
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Show reviews that mention
All reviewsrays on the baythe big islandmanta rayocean frontkeauhou bayself parkinga mountain view roomfree trolleybreakfast buffetgreat poolpoolside barpool staffpool sideoceanfront roombeautiful groundsrental carbit dated
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201 - 205 of 2,642 reviews
Reviewed 3 January 2018

This is our 3rd time here in 4 years. Hotel is a good size, but not so big you are always walking to get from point A to B. Kids like the pool facing the ocean and the slide is fun for all everyone. The...More

Thank melindae91
Reviewed 3 January 2018

The view and location is good for the hotel but overall experience was not satisfactory, here are the reasons- 1. Room: We did get upgraded to a Suite ( with Suite Night) which gave us a big room with lanai, but the overall quality of...More

4  Thank SHSPGPlat
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 5 January 2018

Thank you for taking the time to share your feedback with our team, and for being a valued SPG Platinum member. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience...More

Reviewed 3 January 2018

As a lifetime spg gold guest, my default is to always stay at spg hotels. Safe to say that my first mistake was to book this hotel for 6 days at the big island. However, after reading the reviews here and doing abit more research,...More

5  Thank Vikram K
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 5 January 2018

We would like to thank you for your loyalty as an SPG gold member. We are truly grateful for our wonderful customers and their continued support. We sincerely apologize for the less than satisfactory visit you described. This is not the experience you deserve nor...More

Reviewed 3 January 2018 via mobile

We spent 5 nights at this hotel during the Christmas season and it was our first here. To be fair, this hotel is just OK, not so bad but not so good. What I like: 1) spacious room 2) nice balcony with partial ocean view...More

Thank Machilus
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 5 January 2018

Thank you for choosing to stay with us here at the Sheraton Kona Resort and Spa. We are so glad to hear you found our location to be ideal during your stay and had a beautiful view of the ocean from your private balcony lanai....More

Reviewed 31 December 2017 via mobile

Our travel agent made a reservation at the Kona Sheraton. I spent a sleepless night because we were given a room above the “machine room.” Try sleeping with what sounds like the bathroom exhaust fan going at full speed all night. The next day we...More

7  Thank Ingrid S
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 3 January 2018

Aloha Ingrid S, Thank you for staying with us at the Sheraton Kona. We apologize we didn't exceed your expecations while you were here with us. We have shared your feedback with our team to ensure this is an isolated incident moving forward. Mahalo, Matthew

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$187 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$187 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2000)
Room & Suite (512)
Pool & Beach (279)
Dining (136)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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JO ANN C
1 June 2018|
AnswerShow all 11 answers
Response from Sal C | Reviewed this property |
About 100 miles and 3 hour drive. This property is minimally impacted and that is extremely dependent on the wind.
3
Votes
JO ANN C
1 June 2018|
AnswerShow all 7 answers
Response from Ryan J | Reviewed this property |
It is completely safe to travel to the island and stay at the Sheraton Resort. The flow is nearly 100 miles away from our resort and approximately a 2.5 hour drive.​ There is absolutely no reason to change or alter your... More
1
Vote
lLP1031
4 February 2018|
AnswerShow all 13 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
Room Tips
"Asked for a newer or recently updated room"
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"Difficult based on my room."
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"Ocean front rooms are worth it for the views of the rocks and water!"
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"Ocean views a plus.."
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