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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,420 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,175: English reviews
Belleair Shores, Fl
Reviewed 1 week ago

My husband had a business trip to Kona - The girl's and I invited ourselves! Having never been before I did 6 months of research, lots of advice from friends and finally decided to contact the concierge at the Sheraton. We got extremely lucky and Gary answered the phone! He confirmed all of my research and made booking the activities...

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Thank MAChivers
Reviewed 1 week ago via mobile

Firstly Erin and Marvin you two single handedly turned what was an amazing honeymoon/birthday for my wife to an unforgettable one thank you. The resort is great free bikes to get around if you so desire and also free access to the Kona trolley saving you $2 per person per trip. Which adds up. It's quiet location makes it great...

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1Thank Aaron G
San Francisco, CA
Reviewed 1 week ago via mobile

This is a pool centric property that's best for families with small children. We were there for a weekend and it seemed like they sold day passes or had a locals rate or something as there were huge family groups dominating the pool. Overall it's a lightly rehabbed property from the 80s with no beach access. It's the worst of...

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Thank SFDadof2DD
Management response:

Aloha SFDadof2DD, Mahalo for staying with us at the Sheraton Kona. We are glad to hear you enjoyed our bar and the sunset from Rays on the Bay, the Hawaiian sun truly makes for incredible sunsets. It is disheartening to hear you did not enjoy the rest of your experience with us. Please note, you valuable feedback has been shared...

Albuquerque, New Mexico
Reviewed 1 week ago

This was a fabulous place to stay. The staff is wonderful. Especially Deborah! The rooms are very clean and spacious. Very family friendly. The pool is the best. grounds are well maintained. Had the breakfast buffet which could have been a little more varied and a burger at the coffee house which was outstanding.

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Thank Shirley B
Sparks, Nevada
Reviewed 2 weeks ago

We chose this property through the Costco Travel program for our 30th anniversary. Due to a delayed flight we wound up checking in after 11pm on a Saturday. We got the oceanview room that we requested and everything was just fine. This property is super quiet at night, which is a big plus when one has been hiking all day....

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Thank sparkinator99
Woodbury, Minnesota
Reviewed 2 weeks ago via mobile

First some positives: the two pools (connected by a tunnel) are top notch with a great water slide and a beautiful setting and a sand beach where the littles can play and a volley ball net that invites you to come hit a ball over. Inflatable tubes are available for rent. The manta ray restaurant is great if you have...

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1Thank LovingNewAdventures
Management response:

Aloha LovingNewAdventures, Mahalo for your feedback regarding our resort. It is disheartening to hear however, you did not enjoy your stay. We strive to exceed each of our guests expectations and we fell short. your feedback has been shared with our leadership team to ensure this was an isolated incident moving forward. Thank you for staying with us as well...

New York City, New York
Reviewed 2 weeks ago

This hotel is older. But I still consider it one of my favorite places I have visited because of many other things it had to offer. There is an interior yard with stairs going to the rooms. So it is nicely compacted and not too spread out. The room was clean, needed some updating but not essential when you are...

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Thank OanaDana
Calgary, Canada
Reviewed 2 weeks ago

We stayed at this hotel for 2 weeks in March because my husband was attending a conference at this host site. He thought that the conference room rate was reasonable based upon his comparisons. I had read previous reviews and was not sure it would be an ideal stay as a family of four. I was pleasantly surprised that we...

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2Thank hockeyhound43
Reviewed 2 weeks ago via mobile

This hotel has no beach. It is ocean front but is position in the way that exactly half of the rooms that are name partial ocean view are actually parking lot view. The only rooms that can see some harbour on this side are on the 7th floor. In this pick season hotel is deserted. There is a nice kids...

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Thank Bob M
Management response:

Aloha Bob M, We appreciate your feedback regarding your recent stay with us and are happy to hear you enjoyed our slide. While we do not have a beach at the resort, there are several with in a couple miles of the hotel. Thank you for staying with us and hopefully we may host you again in the near future....

West Hartford, Connecticut
Reviewed 2 weeks ago

I have read so many poor reviews of this hotel, and I was hesitant to stay. I booked for 5 nights on SPG points, and upon check in I was not sure what to expect, but the hotel was wonderful. I checked in late, after having traveled all day, and I was greeted with a warm welcome, received an upgraded...

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1Thank Debbie T

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: €224 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean front rooms are worth the extr fee”
GrantM218, 29 Apr 2017 | Read review
“Go higher for great views”
Joanidavis, 29 Apr 2017 | Read review
“Ocean View above Rays so you can see the Manta's swimming/playing at night”
RodgerW209, 29 Apr 2017 | Read review
“The free wifi did not always work well. There was also paid wifi.”
C1595UTsusans, 26 Apr 2017 | Read review
“Ask for a view of the bay.”
marciap540, 26 Apr 2017 | Read review
5 of 5