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For most of my visit to this beautiful resort all I could think of is how glad I was that I had chosen it for my stay. I was actually scared before I arrived because there was a lot of recent reviews on here that...More
NOTE: The "resort fee" robbery on the high seas and is plain unacceptable as it covers nothing near its promised value, such a shame it is charged to every guest on top of the nightly cost.
The price of the hotel room was eye-watering but...More
Thank Alejandro V
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 3 weeks ago
Thank you for taking the time to share your feedback with our team. We are always looking for ways to improve our services and offerings for our guests and your helpful feedback will help us to do so. We are glad to hear that you...More
OMG, I just finished my phone call to this hotel to inquire about reservation. We are trying to book online but it didn't go through for some reason. So called the hotel and asked about the reason, also spg points and transportation etc. This rep...More
2 Thank cupcake335
Response from Kathryn M, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 3 weeks ago
Wee were very sorry to hear about the issue you had while trying to book online, as well as trying to retrieve that reservation.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting...More
Clean rooms, nice staff, good food at bar near pool. We had a great ocean view room. For those who have Gold or Plat status have a separate check in line. The property is well taken care of. The waterslide is just perfect for your...More
First time in Kona and on our arrival to the resort the staff was friendly and professional. The service was great checking at the front desk. The staff was courteous and pleasant. I recommend that you see Gray Perreira at the travel center for your...More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or take a taxi. I understand Uber is limited but also working on the Big Island. Probably going to cost you $40-45 for taxi/Uber.