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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,363 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,124: English reviews
Charlotte, North Carolina
Reviewed 17 December 2016 via mobile

Hotel has a great view and pool but otherwise just ok. Didn't see any manta rays from the viewing deck but had a great presentation on them at the restaurant. Restaurant dinner was really good but the breakfast was terrible. Breakfast had eggs that tasted like rubber and bacon had a wierd taste and was overcooked. The rooms are outdated...

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Helpful?
Thank Tim D
Management response:

Aloha Tim D, Mahalo for your review of our resort. We are thrilled you enjoyed our views and pool. Due to your valuable feedback we have made improvements to our breakfast buffet so future guests will have a better experience. Mahalo for staying with us! A hoi hou,

Calgary, Canada
Reviewed 14 December 2016

This hotel has lovely grounds and sits right at ocean front so the views are spectacular. At night the hotel turns on the lights over the ocean for an hour around 9 pm and you can see the manta rays eating plankton. The pool area is huge and includes hot tubs, a large water slide and a small water slide....

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1Thank Missy1123
Management response:

Aloha Missy1123, We are thrilled you enjoyed your time with us! The manta rays truly are amazing and being able to snorkel with them is a highlight! We look forward to welcoming you back to our resort. A hui hou,

Lake Oswego, Oregon
Reviewed 12 December 2016

Our first visit to the Big Island. With Lifetime Platinum SPG status, we've experienced ALL brands within the Starwood Family, which include many Hawaii Island resorts over the years. My review of this property gets high marks, all around. First and foremost, for not having direct beach access, this should not discourage one from selecting this resort. There are plenty...

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2Thank Daniel R
Management response:

Aloha Daniel R, We are thrilled you enjoyed your stay with us and Nani, George, Ana, and Gary took such great care of you. They truly are exceptional and we are proud to have them on our team! We look forward to hosting you again in the near future. A hui hou,

Fort Saskatchewan, Alberta, Canada
Reviewed 9 December 2016

This was my second stay at this hotel. The first time was three years ago and at that time I would have given them a 5 star rating, but they have really gone down hill so all they are getting from me this time is a 2. I paid for an Ocean Front room just like I did the last...

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4Thank Audrey B
Management response:

Aloha Audrey B, Mahalo for coming back and staying with us again. I am glad our staff was wonderful and friendly, and made an impact on your stay. It is disappointing to hear however, we did not exceed your expectations. I truly apologize for the lack of services you experienced during your stay, we do have ice machines located on...

Medford, Oregon
Reviewed 7 December 2016

Stayed here one night, pretty good experience. Everybody was very friendly and accommodating. Oceanfront room had an awesome view. Could use an update, particularly in the bathroom. And we were next to a noisy stairwell, which wasn't awesome. Those were the only two negatives. The grounds are beautiful. The pool is great for littles. There is no beach, but we...

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Thank bolts4life22
Management response:

Aloha bolts4life22, I am thrilled to share your comments with our team and the pool bartender provided you with our Aloha Spirit. Our grounds truly are gorgeous and we are very fortunate to have our resort in historic Keauhou Bay. Mahalo for your review and we look forward to being your home away from home in the near future. Mahalo,

Carlsbad, California
Reviewed 7 December 2016

We enjoyed our stay at the Sheraton. Our room was nice and clean with a beautiful view of the ocean and at night of the Manta Rays. The staff at the hotel is very friendly and helpful. The pool is very large and has a great slide which we all enjoyed. The area around the pool is very nice and...

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1Thank BridesMom2AJ
Management response:

Aloha BridesMom2AJ, Thank you for staying with us! We are so happy we made a memorable Hawaiian vacation for you and you enjoy the Manta Rays. We look forward to welcoming you back to our resort! Mahalo,

Reviewed 7 December 2016

As has been implied in other reviews and to use my own analogy, the Sheraton Kona is somewhat like an aging Hawaiian lounge singer -- nice, but aging and outdated. The facilities are in need of some upgrading, as there are a lot of "little" things that don't fit the Sheraton mold -- light bulbs burned out, chunks of stucco...

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2Thank Woody L
Management response:

Aloha Woody L, Mahalo for staying with us as well as your valuable feedback. We are happy to hear our staff made the difference in your stay and our General Manager Matthew took such good care of you. We will be correcting the different colored Christmas lights around the property! Hopefully we can welcome you back to our resort in...

Daegu, South Korea
Reviewed 5 December 2016 via mobile

The rooms were kind of outdated for the high price and compared to most Sheratons I have stayed at. The comfort was adverage. The hotel it self could use some remodeling and updating. Im not picky but I would compare this location to a holiday inn express level. Don't get me nothing wrong with holiday inn I stay their may...

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Thank travelingdragon2015
Management response:

Aloha travelingdragon2015, Mahalo for taking the time to review our resort and your feedback. We are happy you enjoyed our location and tips on viewing the Manta Rays! A Hoi hou!

Virginia Beach, Virginia
Reviewed 5 December 2016 via mobile

Absolutely gorgeous views of the ocean from here and most of Kona. Each room has a lanai to enjoy those beautiful views. Sheer relaxation and peace. Less traffic and crowds than Oahu. An excellent place to stay for those who want to get away from it all. It's not very far from shopping and restaurants, and the hotel provides a...

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Thank Jyoti P
Management response:

Aloha Jyoti P, The Big Island truly is the place for relaxation, to feel the Aloha Spirit, and to experience the Hawaiian culture. The views from our ocean front rooms are unsurpassed in the big island and our spacious lanai's are a perfect way to unwind. Mahalo for your review and welcome to the Sheraton Ohana. Mahalo,

London, United Kingdom
Reviewed 4 December 2016

On arrival we saw that this resort was quite remote. When we checked in we were told that there was a free to hotel guests shuttle bus into Coconut Grove market place but that the last bus arrived back to the hotel at 9pm. We were asked at check-in if it was a special visit and we mentioned that it...

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Helpful?
Thank Rockchef
Management response:

Aloha Rockchef, Mahalo for your feedback regarding our resort! Your comments have been shared with our Front Office team to ensure our future guests are welcomed appropriately when celebrating a special occasion! Thank you for staying with us and we look forward to hosting you again in the near future. A Hui Hou,

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: €228 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Priceline, Cheap Tickets, Hotels.com and Jetsetter so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room to south (away from Rays from the Bay lounge) facing ocean”
 of 5 bubbles SpaceRoger, 22 Mar 2017 | Read review
“Lower rooms have wider balconies, because the hotel slopes outward from top to bottom.”
  • Top layer coming off the toilet seat.
  • Corroded plumbing.
  • Badly peeling bathroom door.
 of 5 bubbles 410kens, 20 Mar 2017 | Read review
“Don't pay for a ocean side. Hotel is on a peninsula so most rooms have some ocean view and the mountain view is great as well.”
 of 5 bubbles Waynedad, 20 Mar 2017 | Read review
“Best views are ocean front. The waves contribute to decreasing noise from the hallways.”
 of 5 bubbles susanwt2016, 16 Mar 2017 | Read review
“facing garden really quiet...oceanfront can be loud with crashing waves just below you”
 of 5 bubbles phunzie, 15 Mar 2017 | Read review
5 of 5