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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (1963)
Room & Suite (506)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“rays on the bay”(404 reviews)
“bay restaurant”(26 reviews)
“manta ray”(107 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
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Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,876)
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Traveller rating
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All reviewsrays on the baybay restaurantmanta raykeauhou baythe big islandself parkinga mountain view roomfree trolleyocean frontbreakfast buffetcoffee shopgreat poolpoolside barpool sidepool staffoceanfront roombeautiful grounds
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141 - 145 of 2,588 reviews
Reviewed 6 January 2018

The resort itself is in a lovely spot with lovely ocean views and great pools. However when we checked in, we had booked an ocean view room (along with the price tag to match) and found ourselves in a room with minimal ocean views, in...More

3  Thank Maria C
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 7 January 2018

Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your stay. We want you...More

Reviewed 6 January 2018 via mobile

While the lobby is very welcoming, the rooms could use some work. The main room is nice and spacious but the bathrooms are outdated and cramped. The pool and hot tubs were great and the slide was a blast. The servers were friendly and willing...More

Thank Victoria F
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 7 January 2018

Thank you for taking the time to share your feedback with our team. We are always looking for ways to improve our services and offerings for our guests and your helpful feedback will help us to do so. We are glad to hear that you...More

Reviewed 6 January 2018

Ok. So let me get this clear, I'm not a regular Sheraton guest. I think this hotel is in a great spot out of Kona. Yep you have to use the complementary trolley or grab an Uber to get to Kona but it the location...More

2  Thank Christina C
Reviewed 5 January 2018

Our family of four (my husband, myself and two sons, ages 25 and 15) spent a week here over Christmas. Overall, our stay was a good one, but a few things marred the experience. (1) We checked in at 11:00 pm and, despite having booked...More

3  Thank Heather C
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 6 January 2018

Aloha Heather C, Thank you for choosing to stay at the Sheraton Kona Resort & Spa at Keauhou Bay and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for...More

Reviewed 4 January 2018

The whole hotel is run down. The rooms are dated, the outside of the building looks old, and the food was awful. If you're going to spend the money, spend a bit more and go to a decent hotel. Definitely would advise against going to...More

4  Thank Joe I
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 5 January 2018

Aloha Joe I, Mahalo for your feedback regarding our resort. We apologize your stay did not exceed your expectations. We pride ourselves on excellent associates delivering memorable experiences and we missed our goal. Thank you for sharing your feedback and will share it with our...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$234 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$234 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1963)
Room & Suite (506)
Pool & Beach (278)
Dining (136)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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lLP1031
4 February 2018|
AnswerShow all 12 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
16 January 2018|
AnswerShow all 5 answers
Response from D J | Reviewed this property |
About 32 minutes drive. Easy to miss the turn. I suggest using a map app to find it. Rent a car makes it easier.
1
Vote
occams-razor
14 January 2018|
AnswerShow all 12 answers
Response from larry m | Reviewed this property |
no. not a recommended place to swim. there is actually no beach, just a rock cliff and boulders.
0
Votes
Room Tips
"ask for a room in the newer sections of the hotel. Some of the older rooms musky and the tile in the..."
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"Ask for an upgrade"
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"Select a room over looking the Pacific for a spectacular view."
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"Try and get a sea view room"
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