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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,290 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,055: English reviews
South Windsor, Connecticut
Reviewed 6 days ago NEWvia mobile

We love the Sheraton. We have been a member of SPG for many years. We spent many nights over the years at Sheraton Kaanapali so we know the level of quality to expect at their Kona resort. We were not disappointed. We had a room problem when we checked in but it was quickly rectified. The pool was wonderful and...

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Thank Joe G
Montrose, Minnesota
Reviewed 6 days ago NEWvia mobile

Typically I try and stay at the smaller boutique hotels or the mom & pop, locally owned hotels just to avoid larger crowds and immerse ourselves with the locals a little more. But, this time I chose the Sheraton because our primary goal for this trip was to do a swim with the Manta rays, and the Sheraton is literally...

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1Thank Chad C
Tampa, Florida
Reviewed 6 days ago NEW

We stayed here for 4 nights. They have a huge pool, daily activities, and excellent travel agent. Gary, the travel agent on site, was great to work with and helpful on not just booking tours but also providing a map with other things to see and do and how to get there. He was honest about things that were not...

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2Thank Visas and V
Columbus, Ohio, United States
Reviewed 6 days ago NEWvia mobile

Was disappointed with the resort this time around and if not for the staff I would have rated lower. This hotel needs a room update. The bathroom was worn, floor tiles cracked. The coffee maker did not make a full cup of coffee and leaked all over the desk top, the remote had been duct taped to hold the batteries...

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Thank Ronald R
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared your comments with our management team. Please know that we will begin a complete strategic engineering and housekeeping overhaul of every room to ensure our final product is in perfect condition....

Silverdale, Washington
Reviewed 1 week ago via mobile

Breakfast was included in the package bought through Costco. It's all good if you enjoy powdered eggs, fruit from the main land and inexpensive bacon. The pools are nice, we enjoy sitting beside them and watching the ocean. Pool side service is poor at best. Our first room at ground level, the cockroaches outnumbered us. They moved us to a...

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Thank StagerNana
Orcutt, California
Reviewed 1 week ago

Room -- ocean front - great view. Large, comfortable room. Needs updating. Bedding way too heavy for climate. Sheets not changed for 8 day stay. $35.00 per day charge for incidentals never used is very excessive. One restaraunt serves this huge hotel. A small area is dedicated as the cocktail lounge where a musician entertains so loudly,it is impossible to...

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Thank 610jeanne
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for choosing to stay at the Sheraton Kona Resort and Spa at Keauhou Bay. We value your feedback and will share your issues with our team, so we can improve the overall guest experience. We hope to have the opportunity to welcome you back again. Mahalo.

Carcassonne, France
Reviewed 1 week ago

Large modern hotel away from main Kona town, but with shuttle bus for easy access. There is frequently a small farmers market outside the car park which is worth a quick visit if only to enjoy freshly cut coconut. Hotel has all the amenities you need by try to get a sea view. Rooms at the back of the hotel,...

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Thank Alan P
Reviewed 1 week ago

We spent the first two weeks of January, 2017 at the Sheraton Kona and could not have been more happy with the experience. The rooms are large, the staff took exquisite care of us and the grounds are magnificent. Whether enjoying the delicious Seared Ahi at Rays on the bay, watching football at the pool bar or sitting in the...

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1Thank Bart B
Canberra, Australia
Reviewed 1 week ago

Like a couple of other reviewers here, we were a bit sketchy about this place due to some bad reviews we read after booking. However, this place is everything a resort should be! We were welcomed with great customer service, shell necklaces and many a free drink at Ray's (restaurant and bar) because it was my partners 30th birthday. The...

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3Thank amcateade
Concord, California
Reviewed 1 week ago

This is a luxury hotel with many fine features: the imaginative and inviting swimming pools and lounging areas, the farmers' market / craft fair on the grounds, the kayaking, swimming with the mantra rays, etc. But the wifi was terrible, and the staff almost refused to believe anything was unusual when we complained. And, hey, sometimes business has too be...

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Thank N_skier

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: €217 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
67 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there are 4 building connected with varying views of sea or mountain building 4 ok but not best views”
  • could just sea the sea, great view of basketball court!
  • sunset from 7th floor building 4
 of 5 bubbles MissW55, 17 Feb 2017 | Read review
“Go for a the highest level possible”
 of 5 bubbles jsks, 16 Feb 2017 | Read review
“Ask for a room with an ocean view”
 of 5 bubbles akeakamai75, 16 Feb 2017 | Read review
“Overlooking the Manta Ray area! We could also hear the awesome Jazz band from the bar! Though they only play 10:00pm.”
 of 5 bubbles FamilyTravelBiz, 14 Feb 2017 | Read review
“Opt for at least an Ocean View if not an Ocean Front.”
 of 5 bubbles DanielG324, 14 Feb 2017 | Read review
5 of 5