We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Kona Resort & Spa at Keauhou Bay

Save
Traveller (2000)
Room & Suite (544)
Storyboard
You may also like
See all
Nearby Hotels
Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“rays on the bay”(411 reviews)
“the big island”(262 reviews)
“manta ray”(110 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
You may also like
See all
Nearby Hotels
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (2,941)
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
See the most recent reviews
Filter reviews
2,647 results
Traveller rating
794
920
529
260
144
Traveller type
Time of year
LanguageEnglish
More languages
794
920
529
260
144
Show reviews that mention
All reviewsrays on the baythe big islandmanta rayocean frontkeauhou bayself parkinga mountain view roomfree trolleybreakfast buffetgreat poolpoolside barpool staffpool sideoceanfront roombeautiful groundsrental carbit dated
FilterEnglish
Updating list...
11 - 15 of 2,647 reviews
Reviewed 1 week ago via mobile

Needs updating badly. Seems to all be original from maybe the 70-80’s era. Service is weak. Upon arrival at 10PM no one at desk we had to call. Bellman left bags at desk and disappeared. No attendant at checkout and phone did not work so...More

Thank TAMAN1951
Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 1 week ago

Aloha TAMAN1951, Thank you for your feedback. We greatly appreciate you taking the time to share your thoughts and concerns with our team. We want you to know that not only do we take guest feedback very seriously. I have made sure to share your...More

Reviewed 1 week ago

I was skeptical at first based on all the terrible reviews of this hotel. I was going to change our hotel three times before our trip, because the bad reviews were so BAD. I am so glad I did not! This hotel was a delightful...More

Thank thomsonma
Reviewed 1 week ago via mobile

Got the express deal on Priceline. It was a good deal but there was a hidden $15 a day parking fee on top of the $30 resort fee. Old rooms in need of make over. Room 4331 had torn lampshade, stain on desk chair, slight...More

Thank briggsz725
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 1 week ago

Aloha! Thank you for taking the time to share your feedback with our team. Your comments regarding the room have been passed on to our teams for correction. We appreciate your feedback as it will help us to improve our future experiences. We hope that...More

Reviewed 2 weeks ago

I have to confess, I obsessed over these reviews prior to our trip, and between the "outdated room" complaints and vog concerns, I was really starting to wonder if we were making the right decision to come on this trip at all. I am so...More

1  Thank Beth M
Reviewed 2 weeks ago via mobile

I have been platinum for 10 years and the breakfast didn't include the omelet and waffle. Don't give your best customers the full breakfast! Omg. Then on the way out they gave me a problem with the pool towelsp omg. Please fix this tired old...More

1  Thank TheFinanceProfessor
Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 2 weeks ago

Aloha The Finance Professor, Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your...More

View more reviews
Most Booked Properties in Island of Hawaii
See allSee all
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$185 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$185 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2000)
Room & Suite (544)
Pool & Beach (284)
Dining (162)
Amenities (111)
Business Centre & Event Rooms (11)
Family and Play Areas (4)
Questions & Answers
Ask a question
Popoff_Island_Girl
Dear Manager at Sheraton Kona Resort & Spa at Keauhou Bay, Thank you for responding back. I know as a manager you don't have anything to do with how Sheraton and companies like Priceline and others like Hot Wire show hotel pricing, other than that "other fees may not be included in the posted price" I know in the Hotel business it is all about getting the edge on other Hotels. If Suddenly Sheraton were to direct Priceline to include all fees when they are advertising an a set price, even if it is a hair little higher, but saying includes all hotel fees, parking, taxes and priceline fees, you'll be able to lure more guest into your hotel And want to stay based on the niceness of the hotel. Most hotels are doing the same thing with Priceline, not disclosing fees and taxes until after the credit card purchase is made. Once the purchase icon is pushed they can't change their mind after sticker shock. Sheraton is a quality hotel, they don't need to play those games. Corporate may have to temporarily lower prices to offset initial sticker shock, but you'll gain more market share and keep your hotel full and then other hotels will have to follow suit. But not until they lost market share and by then Sheraton will already be ahead of the game. By then all hotels will be forced to post actual total cost of the hotel, including Priceline fees. You want market more share, have corporate Sheraton and Priceling be honest with the price with no hidden fees. I know what I'm talking about, I worked in sales myself. Will you please forward this to your corporate marketers? Sincerely David and Cathy Adams
23 June 2018|
AnswerShow all 2 answers
Response from Romeo12502015 | Reviewed this property |
It is not , I guarantee you you will find cheaper prices in third party web site . They do not include a resort fee( a way they rip off visitors in Hawaii ) about 30 dollars per day and sel parking ( an other 20 dollars per... More
0
Votes
JO ANN C
1 June 2018|
AnswerShow all 11 answers
Response from Sal C | Reviewed this property |
About 100 miles and 3 hour drive. This property is minimally impacted and that is extremely dependent on the wind.
3
Votes
JO ANN C
1 June 2018|
AnswerShow all 7 answers
Response from Ryan J | Reviewed this property |
It is completely safe to travel to the island and stay at the Sheraton Resort. The flow is nearly 100 miles away from our resort and approximately a 2.5 hour drive.​ There is absolutely no reason to change or alter your... More
1
Vote
Room Tips
"All floors we visited smelled of mold, pick a room in another hotel."
Read review
"Asked for a newer or recently updated room"
Read review
"Difficult based on my room."
Read review
"Ocean front rooms are worth it for the views of the rocks and water!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing