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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (2040)
Room & Suite (620)
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Ratings and reviews
GreenLeaders Silver level
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“rays on the bay”(418 reviews)
“manta ray”(111 reviews)
“keauhou bay”(118 reviews)
View all reviews
What's included
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
4 Star Hotel
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel.
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Sunsational Savings
Hotel deals
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Location and contact
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
Hotel website
21.8 km to Keahole Airport
21 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,965)
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All reviewsrays on the baymanta raykeauhou baythe big islandself parkingcoffee bara mountain view roomfree trolleyocean frontbreakfast buffetgreat poolpool staffpool sideoceanfront roombeautiful groundsrental carbit dated
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1 - 5 of 2,666 reviews
Reviewed 3 days ago via mobile

Just checked in and already not looking forward to my stay. Stood at the check in counter for 5 min with literally no one at the desk. The room feels like a motel... and saw hair all over the bathroom :(More

Thank PolishChick22
Response from SheratonKonaResort, Front Office Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 2 days ago

Aloha Polishchick22, On behalf of Sheraton Kona Resort Ohana please accept my apology for your unpleasant stay with us. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you...More

Hotel's Favourite
Reviewed 12 May 2018

My 22 year old and I came for the first time to the big Island for a true vacation, and from the moment we arrived, knew we had picked the exact right place for us. The hotel is simply beautiful - open design, and spacious,...More

2  Thank Sgs8960
Reviewed 5 days ago

It’s clear the volcanic activity has negatively affected this modern hotel. You have to call to have your room cleaned. Workers are working hard; problem is there is not enough of them. Overall, the Aloha spirit has been kicked out of this hotel, but the...More

Thank Kent O
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 4 days ago

Aloha, Mahalo for staying at the Sheraton Kona and for providing us feedback in regards to you stay with us. We strive to exceed each of our guests expectations and truly apologize our staff did not take well care of you while you were here....More

Reviewed 1 week ago

We stayed here at the last minute after a horrible stay at the Big Island Retreat. Loved it! The beds were oh so comfortable, and the A/C was a godsend on the warm afternoons. Loved the entire facility

1  Thank Mike M
Reviewed 1 week ago

We have been going to Kona for many years. We stayed at this property many times, but switched when it got tired. We have gone back the last two February's, because they claimed a remodel. Remodeling the lobby and not the rooms isn't a remodel...More

Thank richardnF7573GT
Response from SheratonKonaResort, Guest Relations Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 1 week ago

Aloha! Thank you for sharing your feedback. Your concerns regarding the room conditions will be shared with our leadership team. We are happy to know that our service levels have been enough to entice you to return in previous years and we hope to welcome...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$183 - US$432 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$183 - US$432 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2040)
Room & Suite (620)
Pool & Beach (296)
Dining (214)
Amenities (111)
Business Centre & Event Rooms (19)
Family and Play Areas (4)
Questions & Answers
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JO ANN C
1 June 2018|
AnswerShow all 11 answers
Response from Sal C | Reviewed this property |
About 100 miles and 3 hour drive. This property is minimally impacted and that is extremely dependent on the wind.
3
Votes
JO ANN C
1 June 2018|
AnswerShow all 7 answers
Response from Ryan J | Reviewed this property |
It is completely safe to travel to the island and stay at the Sheraton Resort. The flow is nearly 100 miles away from our resort and approximately a 2.5 hour drive.​ There is absolutely no reason to change or alter your... More
1
Vote
lLP1031
4 February 2018|
AnswerShow all 13 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
Room Tips
"Choose Ocean view away from pool"
Read review
"All floors we visited smelled of mold, pick a room in another hotel."
Read review
"Asked for a newer or recently updated room"