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Hotel Madeleine

Traveller (65)
Room & Suite (16)
Dining (8)
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About
  • Excellent82%
  • Very good14%
  • Average2%
  • Poor1%
  • Terrible1%
Certificate of Excellence
...The charmes of specialness! The wellness area at the Hotel Madeleine Lean back in a comfortable armchair. In front of you, a crackling fire. Feel the warmth. Savour the taste of your drink. The memories of a wonderful day out in nature will remain with you for a long time... Varied living. We will fulfil your every comfort wish. Our suites, apartments and rooms are appointed with a love of detail and personal involvement. Quality and sophisticated standards await you. Immerse yourself in the good feelings of relaxation and enjoyment. Regenerate and reconnect in our leisure area. At the Madeleine**** the sun shines even on cloudy days. Our wellness area is equiped with infrared cabin, whirlpool, steam bath, finnish sauna, biosauna, ice fountain, warm relaxing seats, relaxing area and vitamin bar. We are looking very much Forward to welcome you at the ****Madeleine! Yours Family Michael Gstrein and the whole staff
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Property amenities
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hot Tub
Non-Smoking Hotel
Public Wifi
Room features
Suites
Non-Smoking Rooms
Accessible rooms
Family Rooms
Good to know
HOTEL STYLE
Charming
Centrally Located
HOTEL CLASS
Location
Full view
67Somewhat walkable
Grade: 67 out of 100
12Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Reviews(249)
Traveller rating
  • 246
  • 42
  • 5
  • 3
  • 3
Traveller type
Time of year
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  • English
davidwquarrybank
Birmingham uk
1323
Reviewed 25 Apr 2018
Really enjoyed a week at the end of feb 2018. Have stayed in many hotels over 30 years of skiing and the Madeleine was up there. Staff were superb, clean rooms, great location but nice and quiet with it. Would definitely return. Thanks from my wife and myself.
Thank davidwquarrybank
annridal60
Nottinghamshire, United Kingdom
10
Reviewed 12 Apr 2018
This was our second visit to the Madeleine and once again, it was excellent. Lovely friendly hosts and staff. Excellent food. Room was excellent. Would recommend to couples, groups or families. Thank you for another lovely holiday.
Thank annridal60
TerRitch1976
London, United Kingdom
6842
Reviewed 10 Apr 2018
We, a party of 4, have just returned from our 3rd stay at Hotel Madeleine and this stay was as equally fantastic as our previous two trips. Indeed, sufficiently fantastic that we intend to return next year.

So, why 5 out of 5?

Firstly, the staff are wonderful. From the owners, Nicole and Michael, to the bar staff, waiting staff, cleaners etc, everyone is friendly and cannot do enough to help make your stay as relaxing and enjoyable as possible. The hotel feels like a welcoming home and it really does induce a feeling of calm and relaxation. Standards are high and it is clear that the hotel has a tight knit team with guests at the centre of its focus.

Secondly, the food! From breakfast through to dinner, great care and attention is paid to the food and drink served to guests. The food is of high quality and there is plenty of variation to keep everyone happy. The food is really a treat especially after a day out on the slopes.

Thirdly, the location. A short stroll from the main lift, ski shop and bus stop, we have always found all facilities easily accessible, more so with children who were aged 5 and 7 when we first came here.

Fourthly, the rooms. Spotlessly clean and very comfortable. A good night sleep is assured. Lovely views out to the mountains, TV with English channels, lovely furniture etc etc.

Special mention to Nicole and Michael, Yelka and Katinka for making our stay so enjoyable. Obergurgl and Hotel Madeleine ticks all our boxes. We love it!
1 Thank TerRitch1976
MarikeAmsterdam
Vught, The Netherlands
108
Reviewed 31 Mar 2018via mobile
Let’s start with some positive notes; this hotel is situated not far from the ski lift, provides clean rooms, food is a bit old fashioned but OK (not as good as some people say, “flawless” is absolutely overrated! Food from the buffet is cold sometimes), and most of the staff is very friendly. Sandel and Jelka; you are the single stars of this hotel, thank you very-very much!

But then the absolute points of improvement: let’s start with the owner of the hotel. In summary; she is rude (she feels no need to introduce herself to new guests), unfriendly and last but not least absolutely NOT service-minded. In an hotel of this kind, service needs to be the absolute number one.

We visited hotel Madeleine a few weeks ago with a 7 months old baby. Because we wanted to be prepared for our very first holiday with our son well, we called the hotel well ahead to make sure the babymonitor would work from the hotel room to the restaurant. To be absolutely sure, we asked a relative who is a native German speaker to do the phonecall without the risk of miscommunication. The owner told that it wouldn’t be any problem, it was not possible to book a specific table but than again, there was no need to do so. To be sure, we brought our babymonitor, WiFi camera and tablet, so we had a choice if necessary. Once we were in the hotel, it turned out that our family was placed at a table at the absolute end of the restaurant, with no connection to the babymonitor and no WiFi connection to let our babymonitor app work. As you can imagine: quit a disaster for the moment and lots of unbelief since we did so much effort to check it in advance. So we kindly asked the owner if it would be possible to shift our family to another table in the front of the restaurant WITH connection to our babymonitor AND WiFi. The answer was short and brutal: NO. Guests were having the same tables for many years and it was not her problem, she only provides rooms and food. The rest was non of her business and unfortunately she was not even able to think with us about a possible solution. On contrary, after a civilized discussion she told us it might be better if we could go and find another hotel, “she wouldn’t charge us” (really?!?!). My first night in the hotel ended in my hotel room with dinner on our couch. What a good start of our holiday.... The rest of the week we had to go to our room for like every 10 minutes to check our son.

Well actually she was right about one thing at least: the only thing this hotel provides are rooms and food. Don’t expect anything more like atmosphere in the bar and service.

We will never ever visit this hotel again.
6 Thank MarikeAmsterdam
Michael R
Reading, United Kingdom
4213
Reviewed 30 Mar 2018
Stayed for a ski week in March 2018. Good location only a short walk from the lifts. The rooms are well furnished with comfy beds and a very good shower (always something I esp look out for). The Spa is well laid out and has all the facilities one would expect. Housekeeping throughout the hotel is excellent with all areas clean and tidy. The food was very good with plenty of choice and the service was excellent and the staff were always friendly and efficient. A great place to stay.
Thank Michael R
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Questions & Answers
Ask a question
Hugsy42
14 November 2017|
Answer
Response from MGstrein | Property representative |
Our Family rooms are suitable for 2 adults and 2 children. We also have larger room types where we have the extra beds for the children in the separate living room. If you'll need some more Information please contact us... More
0
Votes
Google Translation
louella4
31 December 2016|
Answer
Response from mljb25 | Reviewed this property |
Hi. Only a short walk to the ski school. Obergurgl is a small compact village and everything is easy to get to.
1
Vote
Kimbo2708
11 October 2016|
Answer
Response from curlywurly123 | Reviewed this property |
Hi there, we stayed in a suite (103) I think & there was a bedroom, bathroom with shower, lounge & seperate loo! Lovely hotel, quiet & welcoming...enjoy!
0
Votes
Room Tips
"All rooms have a panoramic view accross the valley"
gilesdavies2018
26 Feb 2018
Read review
"All rooms we have occupied have been excellent."
JudithW996
28 Jan 2018
Read review
"All the rooms have a mountain view."
kenmags
28 Jan 2018
Read review
"room 108 was stand out, but from what we saw all are excellent."
Belfish
28 Jan 2018
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PRICE RANGE
US$240 - US$422 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madeleine hotel obergurgl
LOCATION
AustriaAustrian AlpsTirolObergurgl
NUMBER OF ROOMS
36
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