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TAUERN SPA Zell am See - Kaprun

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Tauern Spa Platz 1 5710 Kaprun, Kaprun 5710 Austria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (634)
360
Panoramas (83)
Room & Suite (292)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TAUERN SPA Zell am See - Kaprun
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 29 hotels in Kaprun
Location
Cleanliness
Service
Value
Travellers' Choice
Resorthotel with 220 bedrooms and suites, generous hotel panorama SPA, family hotel SPA glacierview, incl. glassed Skylinepool, relaxation and adventure areas, spectacular panorama saunas and lounge with open fireplace. Relaxation, neck and back massage nozzles, and a raised pool fitted with benches, air fizz and ground bubbles. SPA Waterworld outdoor with saltwater pool, active pool and sports pool, incl. Numerous water attractions (water spout, fizzy loungers, waterfall). Children's SPA Kidstein with indoor and outdoor pool, water slides, water park, and playground in summer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Books, DVDs, music for children
Electric vehicle charging station
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Bicycles available
Boating
Hiking
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Water park
Billiards
Waterslide
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Outdoor fireplace
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Bath / shower
Hair dryer
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Room types
Mountain view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
922Reviews15Q+A41Room tips
Traveller rating
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Popular mentions
Kctravelacct wrote a review Aug 2021
Kansas City, Missouri7 contributions13 helpful votes
Booked a room for September. Hotel sends a cancellation in August and says I was a no call no show and they are canceling sept res and that I will be getting and invoice for 850 no show. I explained there must be some sort of mix up, I would even pay a 50-100 fee if error was mine but I only have confirmation for Sept. I will not pay full rate. Hotel would not accommodate. Not paying, not staying. Book at your own risk. Plenty of spas in Austria.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded 16 Aug 2021
Dear Kctravelacct, I could speak to my colleagues and this is the information I got for you. Your booking was for a date in August and in September. Both dates you booked were a non-refundable rate. So as you didn't show up in August we invoiced the booked amount as your booking confirmation confirmed. Please note that it never was a cancellation from our site and we just invoiced the amount you agreed with your booking confirmation. I hope I could clear the situation with you and send you all the best from Kaprun. Cornelia Kugler, BA Executive Secretary
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P.S. wrote a review Aug 2021
Prague, Czech Republic12 contributions21 helpful votes
One of our favorite destinations and spa hotels. High season and fully booked hotel, but all staff and services were nice, polite and friendly. Very good dinners, excelllent breakfasts, great spa, sa,unas and pools, nice bar, etc. We will be back soon:-)
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Date of stay: July 2021
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded 10 Aug 2021
Dear Petr, thank you so much for your feedback. We are very pleased to hear, that you were able to enjoy your stay. We look forward to welcome you again soon. Kind regards from Kaprun Julia Schöndorfer Kassa-Supervisor
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Frank wrote a review Jul 2021
Vienna, Austria8 contributions7 helpful votes
We came here to rest and enjoy peace and quiet. We made it clear in our reservation that we need quiet, even confirmed 5 days before arrival on the phone. When we arrived after a 6 hr drive we were given a room on top of the reception area where all cars arrive and depart, overlooking the main highway with noise from trucks and heaven vehicles, and if that was not enough a connecting door to the next room. The attitude of reception staff was they had no other room, we could check with them next morning and perhaps they could change us. Why make a specific reservation if it then not honoured?! The reception manager seemed totally indifferent or willing to correct their mistake, and his attitude left a lot to be desired. Likewise with checkout: they suggested at dinner to check- out the night bwfore which we did. They cleared billed some items twice, but it still took them 15 mins to sort out, after which they apologized profusely, but insisted we still have to check out next morning again. The old cook making breakfast was grumpy and rude - apart from incompetent! See the result of two fried eggs ordered which resember more scrambled eggs (last photos). If he was less rude it would not be so bad. The food was ok and they tried hard to offer different dishes. The drinks were way over-priced and not that great! Most serving staff were very nice and friendly: the guys from Gran Canaria and Spain, the Croatian and Hungarians! Likewise the cleaning staff! I have to say that some effort was done but generally speaking quality assurance and control were very lacking! Another example is the curtains in the room: rods there for clearly two curtains, but only one, leaving a large part uncovered - what use are curtains to eliminate light if only partially cover the opening?! (See last photos) The hotel is situated in beautiful surroundings with a wonderful spa - it would not hurt to put some soap in the spa showers, especially in pandemic times! The wifi was very weak and not working most times. The hotel is marketed at 4 star superior, the range is more accurate at 3 star plus, but less than 4 stars, much less superior. Just charging a high price does not make a hotel ‘superior’. There are some serious deficiences, and if we were to come again i would hope to see some improvements and need guarantees for a really quiet room, otherwise better not. Because of the above mentioned issues, but especially the attitude of the reception manager I will only give 1 star, which is justified.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded 10 Aug 2021
Dear fxcvie, thank you for your feedback.We take your reviews very serious and will discuss them directly with our teams. We would like to see you again soon. Then we will be able to show you, that your feedback helps us to improve ourselves as a company . Kind regards from Kaprun Your Tauern SPA Team
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אלה 67 wrote a review Jun 2021
Tel Aviv, Israel35 contributions33 helpful votes
The hotel is modern and beautiful, the food is delicious. One of the things that ruined our vacation a bit was that several times the waiter in the restaurant offered us alcohol, in Austria and Germany it is very common to drink alcohol and eat, we do not like to drink alcohol at meal time. The waiter tried several times to offer us alcohol, at the beginning of the meal, in the middle of the meal and for dessert. It was already on the verge of impudence. It really bothered us. And a bottle of water costs at meal 6.20 EURO. It's really cheeky. There is a lot of chlorine in the pools and after a while it becomes hard to breathe. The pools are deep. There are people of short stature and cannot swim. And for them the pools are very uncomfortable. The room has furniture made of rough wood with sharp corners. You can hit. There are steps in the middle of the room and it is dangerous at night. For the third adult, they simply covered part of the sofa with a bed. The sofa is very hard and narrow! It is very uncomfortable to sleep on. Very uncomfortable taps in the shower and bath.‭‮
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Date of stay: June 2021
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mimainn wrote a review Jun 2021
Innsbruck, Austria130 contributions108 helpful votes
I was at the resort for two nights, half board. It is not cheap for 4*S but it delivers. Not the ultimate luxury feeling because it is a big hotel of the Vamed company but they know how to handle these speciality things. With this I mean hotels connected to a huge therme which also the public can visit. The access to it makes the price/performance ok. Nice room (second lowest category) with a view, the next category has the glacier view. I have nothing much to criticize: A little bit more compartmentalization of the huge dining/breakfast room would help. The half-board is nearly obligatory because without it the room rate is not much less. This gets boring if you stay longer, a realistic B/F only rate would be good. And, the ‘manager’s reception’ is a bit in a limbo. People would like it if the GM would say hello and offer some cocktails. Or just stop the event or try to modify it a bit. Will I come again ? I guess so. The area is nice, too !
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Date of stay: April 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded 29 Jul 2021
Dear mimainn, thank you very much for your review and more for your stay with us. I am happy to hear that we could meet your expectations. If you come back please take the time to meet our general manager for example on Friday night at the welcome cocktail. He loves to chat with our guests and spend a drink at around 6 pm at the bar. Looking forward to meet you again and send you sunny greetings from Kaprun. Cornelia Kugler, BA Executive Secretary
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PRICE RANGE
US$269 - US$370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tauern spa kaprun hotel kaprun
LOCATION
AustriaAustrian AlpsSalzburg RegionKaprun
NUMBER OF ROOMS
220
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Frequently Asked Questions about TAUERN SPA Zell am See - Kaprun
Which popular attractions are close to TAUERN SPA Zell am See - Kaprun?
Nearby attractions include Alpine Coaster Maisi Flitzer (1.1 km) and Maiskogel (1.1 km).
What are some of the property amenities at TAUERN SPA Zell am See - Kaprun?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at TAUERN SPA Zell am See - Kaprun?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at TAUERN SPA Zell am See - Kaprun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at TAUERN SPA Zell am See - Kaprun?
Yes, free parking is available to guests.
What are some restaurants close to TAUERN SPA Zell am See - Kaprun?
Conveniently located restaurants include Gastwirtschaft Tafern, Baumbar Kaprun, and Auhof... Das Wirtshaus.
Are there opportunities to exercise at TAUERN SPA Zell am See - Kaprun?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at TAUERN SPA Zell am See - Kaprun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TAUERN SPA Zell am See - Kaprun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TAUERN SPA Zell am See - Kaprun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.