although the weather was terrible we enjoyed our beautiful suite with fantastic 270° views to the lake and the alps. as we travelled with two girls we were not allowed to enjoy the heated outdoorpool (what we of course understand although there were no guests around in the area). in summertime there is a small space at the lake for the kids to enjoy. breakfast was good and the ladies at the reception kind and funny.
We stayed here on 26-28 May 2018. The hotel had just opened 2 days earlier so disregard all earlier reviews. It is renovated and extended. Unfortunately the new restaurant was not yet open. The hotel is clean bright and the rooms excellent. Breakfast excellent too. It has a wonderful wellness/ sauna centre, swimming in infinity pool or directly in the lake. It is sister hotel of the family hotel Post in the town centre. The owners and staff (mainly family members are very welcoming and helpful. And Millstatt is a delightful town with good restaurants and facilities on the Millstattersee.
We stayed for one night at the Postilion. The hotel is well located near the lake and within easy walking distance to several restaurants. Our room was large and comfortable, but overlooked a busy street and we didn't sleep well due to an irritating "ping" during the night in the stairwell of an alarm system. The staff were a bit absent from reception and we struggled to get back into the hotel when we returned from dinner to find the hotel front doors locked. The breakfast was in the basement area and was tasty but limited. Our bill contained some overcharges which took a bit of time to resolve. Comfortable but not remarkable.
SWe arrived here on a busy Saturday but with a reservation. The first problem is that reception is not staffed and at that time there was no information and no bell. I called the hotel number and the phone in front of me rang and then was diverted somewhere. Someone then told me to go look for someone ("Barbara"?) in the kitchens. This I did and we registered. The hotel advertises onsite parking but this is totally inadequate and one must park in a public car park - though there is free parking a short distance away. Apart form the indifferent welcome - which is unusual in Austria and this hotel does not seem to be Austrian run actually - the room was also unwelcoming being rather dirty. Paint peeled off walls and the balcony with view was nicely placed but poorly kept. The lovely photos of the garden are misleading as the nicest part immediately in front of our room was reserved for private use - staff or owners? - or maybe there are also some long term rental apartments in the same building. It is not clear. But basically half the entire area - and the entire area in front of the old bulding - is not actually on offer to guests. Remarkable and slightly crazy to make your paying geusts feel second class. The worst thing about the room as the infestation of ants. They knew about this because they had eft a pastic ant killing device in the room by the balcony door, but no one had broken the tabs off it so the ants could not get in. We spent an unhappy time trying to remove our midnight visitors. They wre the big biting flying type. Sleepless night to follow. No air con so impossible really what with ants and Mosquitoes from the lake! The next morning breakfast was a bit chaotic. The hotel's commitment to families means small children lying on the floor under the breakast table or generally behaving pretty dreadfully (these we found out afterwards were English!) . Meat and cheese is uncovered and unhygienic. We were moved as no one was available to dis-infest the room. The new room was much better, a modern room. No air con but fitting doors and windows meant insects could be kept out. But there seemed no shutters and inadequate curtains. To be honest I just think this hotel is in a state of managerial neglect. When we left there was someone in reception, but she was sour-faced, ungracious and unapologetic. All very untrypical of Austria where in my experience hotels are more usually amongst the best in Europe and often family run with Austrian staff with a commitment and pride in their product. Not much pride here. Once again, remember the garden in front of the hotel is closed to its own guests!!!!!! Unwelcoming and silly. Don't stay here - there are much better alternatives in Millstatt. The lovely Seeforelen is one of the finest hotels in Austria but it is expensive. Forbidding for singles with a big supplement in high season. If you can't afford that I would not go for this one - but would go back to the Zimmerfrei or some of the other hotels.…