If you’re arriving to check in you have to knock on glass door because the buzzer doesn’t work. The guard advised us he was supposed to notify front desk when guest arrive but he was watching the game behind the pillars so he could not see the door when guest arrived. The late night front desk lady was not pleasant and very dismissive about why we couldn’t get in to check in for the night. Thankfully another guest arrived w his key card and we were able to get into the building to check in. Post a sign “to knock” so your guest are NOT waiting to get in to patronize your business.
Stayed two nights before cruise. Room was clean. Bed was comfortable. Had a mini fridge and a coffee pot. We had WiFi and a TV. Continental breakfast provided and walking distance to Bourbon Street or Jackson Square. Parking was a problem so I would ask ahead of time. I paid $28 for 24-hours and was overcharged for day two because it was just cheaper to pay for two days instead of day and a half.
the staff were great at check-in and check-out. a warning that we were going to be in a room beside where the scaffolding and construction workers were would have been nice. they didn't really bother us but a head's up would be good.
I could go on and on about everything awful about my experience but first, RUN!!! Do NOT consider staying here. You will regret it. Worst hotel ever! I booked the hotel through Booking.com for my 40th birthday, with my friends and family. I should have known how bad it was when I called to make some arrangements before arriving, and they hung up on me thrice. Eventually, I was passed on to a manager whose name I can't remember but starts with B. She seemed decent, so I thought to still give the hotel a try. I arrived there, and they had cancelled my booking for 10 people, including a baby, without notifying me. The front desk girl was so horrible and rude, and I am certain she was the one who hung up on me when I called. She said it was cancelled because I booked through a third-party app, and since they could not charge my card, they cancelled even though I had been told by the B lady I would be charged at the hotel, and I was going to pay with another card. I asked to speak to a manager, and the lady whose name started with B. She refused to get anyone to help and was just plain nasty. If I had not visited NOLA before, I would have assumed New Orleans folks were just plain rude and nasty. Fortunately, we were able to make another booking at The Mercantile Hotel, and they were fantastic. I highly recommend it. The hotel has character and used to be a sugar factory, unlike the rundown building where this is located. The people are also so lovely. I got a bottle of wine for my birthday, and they went out of their way to make sure we enjoyed our stay and even cancelled for free when one person in my party didn't show up due to harsh weather conditions. I eventually had a fantastic time with my family, and I'm thankful for the good fortune of not staying in what must be the worst hotel in NOLA.…
Excellent, clean hotel with good front desk staff, breakfast included and centrally located, just 2 blocks from the French Quarter. Highly recommend this place. It was under renovation (front of hotel and pool) while we were there, but the rooms were in excellent shape and looked newly renovated. Very clean.
If you need a quiet room with Wifi, stay away from this dysfunctional place. I stayed there for four days. In the first two days, I had to stay in a room in which I could hear everything in the next room. In the last two days, I had to stay in a room with no WiFi, even after paying 250 dollars a night for my stay. When I complained to the staff about these issues, the staff responded with hostility rather than hospitality. It was hard to talk to them without getting into a shouting match. I have been to many hotels in many cities, but I have never seen staff so unprofessional and uncivil. This place is dysfunctional in so many ways : (1) Although this hotel promises free Wifi, you may not get it. It clearly has not invested enough in Wifi, so some rooms have no wifi signal at all. It is not a temporary problem but happened during my stay all the time. As a result, I could not work in my room during my stay, which was just ridiculous. (2) They have many adjourning rooms, which have inside doors to the next room that are not noise-proof at all. You can hear everything in the next room, including the simmering of the coffee maker. This not only gives you no privacy at all but also causes all kinds of noise problems. You and your neighbors cannot do anything without affecting each other, but if you cannot do anything in the room, what is the point of booking one? These adjoining rooms are designed for families and friends, but they assign them to strangers anyway. (3) The hardware is not well-maintained. The coffee maker in my room was broken, one door knob in the restroom was missing, and the iron cover of the AC was not installed so that I could see the inside of the machine. (4) The staff is rude, ridiculous, and dishonest. a. To complain about the noise problem in the adjourning room, I tried to call the front desk with the phone in my room many times, but nobody answered. Finally, even though I already had gone to bed, I had to take on clothes again and went downstairs to talk to the front desk staff in person. I asked about the phone, and they said it was broken and I could only come to talk to them in person, but later I got a promotional call from another staff. b. I also asked the manager if they have normal rooms rather than adjourning rooms, and she said all rooms were adjourning rooms, which was later proved to be not the case. It was just her trick to not switch rooms for me. c. When I complained that there was no internet access, the staff just yelled "I could do nothing about it." The front desk manager told me I can come down to work in the lobby, and if this hotel was not up to "my standard", I could check out. But isn't free Wifi "their standard" which they promise on the website? Could their understanding of standards be more ridiculous? If I had known wifi access is not guaranteed, I wouldn't have chosen this hotel at all in the first place. d. They always tried to push you away when they failed to deliver what the hotel promises on the website and accused you of being unreasonable. I didn't feel like dealing with a big franchise. A street vendor has better respect for their own job and customers.…
Diamond and Tony really went well beyond any expectations I had. I was in a serious crunch and every hotel in New Orleans was completely full due to a very large convention. At the very last minute, Tony had Diamond to reach out about one room that came open....16 hours before I arrived to New Orleans! This prevented me from having to stay 40 minutes away from the cruise port! Our room was clean and beautiful and the air conditioning worked perfect! We even had a Second Line (wedding parade of sorts) come by in full force right outside our window! The lobby was decorated beautifully in Christmas decorations. The breakfast the next morning was stocked and hot and the coffee was wonderful! This is the 2nd time this year this hotel has saved me in a pinch. Thank you LaQuinta New Orleans for your hospitality and thoughtfulness!!…
We switched rooms twice for them not being clean. The first room had trash on the floor and the floor was super sticky. The next room had hair all over the bathroom counter. Third room, hod significantly less hair on the counter, but adding hair on the floor. Had 3 rooms not been unclean, I would have overlooked all of the other issues, like the Wi-Fi not working, the AC being messed up, and a couple of other maintenance issues.
I was not expecting much given the cost of this overnight stay, but this stay exceeded my expectations. The room was spacious, clean, and quiet and the staff were very friendly and helpful. Great location.
I didn’t get the room I reserved, may be my fault, I didn’t check until after. The heating, internet, water pressure, all had issues not supposed to happen in such a hotel. They don’t do the room anymore. You have to get your own parking. Next door, the parking is 50$ for 24 hours. They’re also trying to get you to go to a meeting to sell you a condo sharing facility.