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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
It was a wonderful experience. I suggest paying extra for Concierge Club access. Patricia, the hostess, is a sweetheart and will take good care of you and your party. The hotel is very clean with attentive and friendly staff. I will definitely come back.
We came upon the Jazz lounge quite by accident , and returned in the evening to watch the band on Tuesday 25th July . I feel terrible I can't remember the name of the band but the drummer and lead was I think Gerald French...More
2 Thank Fiona T
Response from Management_Team_365, General Manager at Royal Sonesta New OrleansResponded 1 August 2017
Dear Fiona,
The Jazz Playhouse, located just off the lobby of our French Quarter Hotel, features the serenades of rich vocals, melodic saxophones and a smooth base seven nights a week. We are thrilled that you stumbled across our venue and we appreciate your wonderful...More
Arrived at 4pm as requested and went to check in but we were told that our rooms were not ready yet but if we wanted a Queen bed we could but my Daughter in law said no we have booked a King do we will...More
Royal Sonesta is on Bourbon Street, which is under extensive renovation. The staff seems distracted by the construction. We unloaded our bags in the parking garage and made our way in. No bell service or greeting. When we checked in we weren't given any guidance...More
This was our second visit this summer and I am pretty sure I never want to stay in a different hotel than the royal sonesta. The staff is incredible. Shout out to April,Rita and Chantel at the front desk for great help . Wayne Adams...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$202 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#11 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
Room types
Suites ,
Non-Smoking Rooms ,
Accessible rooms
Number of rooms
483
Reservation Options
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A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the
...More
Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
Response from Hotel_Mgr_365 | Property representative |
Thank you for this great question, Stanley! To ensure that your Mardi Gras stay at Royal Sonesta New Orleans is enjoyable and comfortable, the hotel utilizes wristbands and visitor passes for our registered guests and their... More
Thank you for this great question, Stanley! To ensure that your Mardi Gras stay at Royal Sonesta New Orleans is enjoyable and comfortable, the hotel utilizes wristbands and visitor passes for our registered guests and their friends and family during the Mardi Gras weekend.
REGISTERED GUESTS:
Each day during the Mardi Gras weekend, Friday through Fat Tuesday, only registered guests with wristbands will be allowed to enter the hotel. For your safety, all guests will be checked for passes & wristbands upon entry to the hotel. If you don't have a wristband and you are a registered guest, you will need to provide proper identification to verify entry. Wristbands will be given to you at the front desk upon check-in and are required to be worn at all times.
HOTEL VISITORS:
If you are expecting guests to the hotel, please make certain that they have the necessary passes for the day they plan to visit you at the hotel. All visitors will be asked to present the dated pass at the hotel entrance to gain admittance. Passes may be obtained at the Front Desk, and the limit is two per room.
We look forward to your visit and are sure you'll have a great time!
Best regards,
Royal Sonesta New Orleans
Response from Management_Team_365 | Property representative |
Dear Mickie,
Greetings from the French Quarter and thank you for reaching out with your inquiry. While we appreciate the city improvement project has not been ideal, we are thrilled to report that it will soon draw to a... More
Dear Mickie,
Greetings from the French Quarter and thank you for reaching out with your inquiry. While we appreciate the city improvement project has not been ideal, we are thrilled to report that it will soon draw to a close and move on to other parts of the city. The latest reports we have receive indicate a September completion date, perfect for those planning an early autumn visit. If we can assist with anything more, please do be in touch.
Warm Regards,
Royal Sonesta New Orleans
Response from Management_Team_365 | Property representative |
Greetings,
We look forward to welcoming you to the Crescent City and we thank you for being in touch. We are pleased to offer Valet Parking for motorcycles and provided both bikes fit in one spot, you will be charged for... More
Greetings,
We look forward to welcoming you to the Crescent City and we thank you for being in touch. We are pleased to offer Valet Parking for motorcycles and provided both bikes fit in one spot, you will be charged for just one vehicle. We will be happy to allow you to park your own bike and a member of our Valet team will be pleased to escort you to our parking garage when you are in need of your retrieving your motorcycle. We thank you again and we look forward to welcoming you soon.
Warm Regards,
Royal Sonesta New Orleans
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Room Tips
"The 7th floor concierge room had a very small window. Our room looked out on the the interior courtyard."
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