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Royal Sonesta New Orleans

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Royal Sonesta New Orleans
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3,656 Reviews from our TripAdvisor Community

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Showing 3,560: English reviews
North Attleboro, Massachusetts
Level Contributor
4 reviews
Reviewed yesterday NEW via mobile

We spent 5 nights at the Royal Sonesta and the hotel could not have been nicer. They had just completed decorating their lobby for Christmas and it was beautiful. We were also lucky enough to have been here for the lighting of the balconies. It was a great presentation. Our visit to the city was our second. The first was... More 

Helpful?
Thank jchabot1152
Knoxville, Tennessee
1 review
Reviewed 3 days ago NEW

OMG!!! We were there over a fall break and the people at check in were soooo wonderful. I can't say enough great things about Cynthia. She made our stay. She treated my son as if he was a Prince. He is fasincated by mail and when he commented about the wonderful mail slots you have she made sur he had... More 

Helpful?
Thank barber2708
Florence, Kentucky
1 review
Reviewed 4 days ago NEW

paid extra for courtyard room-so noisey.pool was to close at 7 and 3:30 in the morning it was really loud.I get noise off of the location but don't sell me the extra money and the staff onable to deliver.

Helpful?
Thank artmore
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear artmore, It was a pleasure to welcome you to the French Quarter and we thank you for sharing your review. We regret to learn of any late-night noise in the courtyard and apologize if that impacted your visit. Our security and management teams take matters like these seriously, with swift actions to resolve such issues. We apologize if our... More 

Brighton
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 days ago NEW

I read Trip Adviser before arriving at the hotel. I noted the many negative comments on the number of lost reservations ! Well - no reservation on arrival. We have been travelling in the US and Gulf and not one problem with our booking until the RS. However, the Front Office Manager did intervene and resolved Sunday's problem and all... More 

Helpful?
Thank AKR001
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear AKR001, Greetings from the Crescent City. It was a pleasure to welcome you and yours and we are delighted to read that you enjoyed so many of the extra touches and various amenities offered throughout the hotel. We are sorry to learn that there was a challenge in locating your reservation but delighted that one of our managers was... More 

Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

This is our second stay at the Royal Sonesta in New Orleans and it remains one of our favorite locations. The service at the Royal Sonesta is of the highest standard. The staff made us feel at home and took great strides ensuring our stay was excellent and safe. This was our first time on the Club Level and have... More 

Helpful?
1 Thank BuckeyFans
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear BuckeyFans, It was a delight to find your lovely review today and we thank you for taking the time to share such magnificent feedback. It was a pleasure to welcome you back to New Orleans and we are thrilled that this visit included a stay on our Concierge floor. As you’ve highlighted, it’s hard to leave the luxuries of... More 

Chicago, Illinois
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

If you like being in the middle of the action, yet in a serene setting this is the place for you. I've been going to this great city yearly for the past 20 years & have seen its up & downs. Personally, I like the Warehouse District better but this was the first trip for the group I was with... More 

Helpful?
1 Thank Marilyn S
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear Marilyn S, Your comments have said it best: our hotel is in the heart of the buzz and energy of Bourbon Street, yet once inside our front doors, a serene and tranquil escape to the activity beyond takes form. We are thrilled to read that you enjoyed yourselves both in the French Quarter and as our guests and we... More 

Aptos, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

We stayed for 6 nights over Thanksgiving in a Club Level room. The service at the Royal Sonesta is impeccable. Darin, the R Club Manager said it best. He commented that all of his guests are family. I call it the art of hospitality. Patricia & Brandy greeted us each morning in the breakfast room with a welcoming smile, eager... More 

Helpful?
1 Thank Andrea32813
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear Andrea, Greetings from New Orleans! It was a pleasure to welcome you and yours on your recent visit, and if you are anything like our R Club colleagues who so quickly miss their guests, we suspect you are already longing for more food and jazz from the Crescent City. We appreciate your magnificent review, and in particular, your comments... More 

Level Contributor
3 reviews
Reviewed 6 days ago NEW

The hotel and staff were excellent in helpfulness and friendliness. The building is beautiful and our room was quite comfortable. We are early morning people and were often out of our room by 8 or 9 o'clock. Our room did not get cleaned until very late in the afternoon....preventing us from coming back to rest or opting to skip the... More 

Helpful?
Thank Betty R
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear Betty, We appreciate you taking the time to share your review and we thank you for choosing to stay with us on your recent visit to New Orleans. We are delighted to find that our staff made such an impression on you and we appreciate your kind words regarding their genuine hospitality. We regret to read that your room... More 

Atlanta, Georgia, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago NEW

This review is for the restaurant only as I did not stay at the hotel. I was in NOLA 11/2016 and tried to hit up all the places that were recommended to me. Everyone said go to ACME for oysters. So I did. And boy was I underwhelmed and ripped off. I got a half dozen and they were tinyyyyyyyyyyyyyyyyyyy... More 

Helpful?
1 Thank AtlSocialite
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear AtlSocialite, At Royal Sonesta New Orleans, it might perhaps be a given that we pride ourselves on gracious hospitality, and it sounds like you experienced just that with Kitty who is known for her welcoming spirit, and that marvelous voice. But beyond hospitality, we strive to win the hearts of our guests through a culinary experience that can’t be... More 

New Orleans
1 review
Reviewed 1 week ago NEW

We specifically asked for a room not on Bourbon Street to avoid the noise at night. Yet they put people in a room across from us with a 3 month old puppy that wouldn't stop barking. We had to call the front desk on them. Additionally, loud and noisy people around the pool area up to 2 AM, when it... More 

Review collected in partnership with Sonesta

Helpful?
Thank Q7201AZscottf
Management_Team_365, General Manager at Royal Sonesta New Orleans, responded to this review

Dear Q7201AZscottf, It was a pleasure to welcome you and yours on your recent visit to the Crescent City and we thank you for sharing your feedback. We hope you found our location ideal for exploring all that the French Quarter has to offer and our colleagues warm and happy to do whatever they can to ensure each of our... More 

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Staying in French Quarter

Neighbourhood Profile
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 

Additional Information about Royal Sonesta New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130-2213
Region: United States > Louisiana > New Orleans > French Quarter
Price Range: €161 - €492 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Sonesta New Orleans 4.5*
Number of rooms: 483
Reservation Options:
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel
Hotel Style:
#10 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Royal Sonesta New Orleans staff and other travellers.
74 questions
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Questions? Get answers from Royal Sonesta New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you leave earlier than noon so housekeeping has a chance to clean your room.”
 of 5 bubbles barber2708, 1 Dec 2016 | Read review
“Choose a room away from Bourbon Street.”
 of 5 bubbles AKR001, 29 Nov 2016 | Read review
“Ask for an interior balcony or poolside room. Rooms overlooking Bourbon Street will be super noisy.”
 of 5 bubbles 782marilyns, 28 Nov 2016 | Read review
“Club Level rooms for the superior service and perks.”
 of 5 bubbles Andrea32813, 28 Nov 2016 | Read review
“balcony upgrade not necessary.....”
 of 5 bubbles , 28 Nov 2016 | Read review
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