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Hotel 504

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225 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Reviewed 3 weeks ago

I was on a girl friend trip celebrating three birthdays, in a city I've never been to. My friend called them the night before for a roll- away bed, "no problem" they said. When checking in we asked for the bed "oh we don't have any roll-away beds." the girl at the front desk was not very friendly. The lobby...

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Helpful?
Thank Marie B. S
Miguel S, General Manager at Hotel 504, responded to this review

Marie, I am sorry that you were not happy with your stay. Your feedback and comments are very important to us and I will be looking further into your report. Be well!

Reviewed 4 weeks ago via mobile

I am absolutely appalled at the way hotel 504 in New orleans handled my sister and I getting bit up by bed bugs. We sent numerous pictures of the bites on our face, back, and arms, asked for managers, made phone calls, sent emails, and absolutely NO ONE got back to us. We were told to switch rooms and someone...

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Helpful?
Thank Sarah S
Miguel S, General Manager at Hotel 504, responded to this review

Sarah/Ashley, I am disappointed to receive your review and comments despite the various communications we have had with you and your sister over the past 5 days. We take reports of bedbugs very seriously and properly execute a treatment program to ensure that we control any possible infestation. It is in our best interest to maintain clean and safe guest...

Chicago, Illinois
Reviewed 4 weeks ago

We needed to book a hotel asap for Halloween weekend since all the hotels were booking fast and ended up with Hotel 504. Some of the staff were very nice, while the others were not. We were not allowed to check in early. The hotel is older and needs renovations. Our room was ok, it didn't look as clean. I...

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Helpful?
Thank Gaby M
Miguel S, General Manager at Hotel 504, responded to this review

Gaby, Thank you for your comments and feedback. I am sorry to learn that you experienced some challenges while staying with us, but overall you enjoyed the visit. Hotel 504 is about to embark on a transformation that I hope you get to experience in the future. We will be upgrading all of our guest rooms, and adding great new...

Tahlequah
Reviewed 4 weeks ago

Rooms need a deep cleaning and day time desk staff need a class in customer service. Evening desk staff super friendly and always smiling. The lobby and waiting area look beautiful. No breakfast in the mornings which is strange. Probably will not stay here again. Location is great, can walk or hop on trollies.

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Helpful?
Thank 269beatriced
Miguel S, General Manager at Hotel 504, responded to this review

I am sorry to learn that you found inconsistencies with our service. I will be looking in your report and review with all parties involved. I look forward to your next visit soon!

Chicago, Illinois
Reviewed 4 weeks ago

This hotel was aaight.. it was small and need some updates. No breakfast offered. I found a deal on Groupon which is why I booked. It was located in Canal Street, near restaurants and Bourbon Street which is nice, and the staff was very friendly and helpful.

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1Thank 563britneyh
Miguel S, General Manager at Hotel 504, responded to this review

Thank you for your review and feedback, and look forward to your next visit soon!

Hammond, Louisiana
Reviewed 4 weeks ago

I arrived to check in at 4:10 pm on a saturday. I was getting married the following day and was exhausted from all the preparations. All i wanted to do was relax for the next few hours until my make up artist arrived. I was surprised as I walked into the hotel to find it was very nicely decorated, one...

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Helpful?
Thank NolaJAE L
Miguel S, General Manager at Hotel 504, responded to this review

I am sorry to learn that we did not have your room ready when you arrived at the hotel. Even though we work hard to have all rooms ready by 4pm, sometimes challenges occur, and I apologize for the inconvenience we caused you. I hope you will give us another chance in the future to provide you with exceptional service....

Reviewed 5 November 2016 via mobile

hotel was very clean and very well together, the guest check in Was amazing and it was awesome. Would recommend my friend and family stay here. It was extremely together breakfast was amazing and also gave us wine and snacks for lunch !

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Helpful?
Thank Devonta J
Miguel S, General Manager at Hotel 504, responded to this review

Thank you Devonta for your review and comments. Come back soon!

Reidsville, North Carolina
Reviewed 4 November 2016

This is the first time my spouse and I came to Mardi Gras and it was more than I can say. Can I just say that I had a famous person on my plan Kevin Gates! Very nice guy. Heard one song by him but anyway, the first encounters were the front desk staff. They were very nice and immediately...

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1Thank mkbenfiern
Miguel S, General Manager at Hotel 504, responded to this review

Thank you for your review and great comments. We look forward to seeing you again this upcoming Mardi Gras season. Be well!

England, United Kingdom
Reviewed 1 November 2016

Brilliant, friendly staff, two fast lifts, generous hotel rooms with kitchenette, what more could you want?! Highly recommend this hotel, in a decent location (on a main road) and not too far, but far enough, from Bourbon Street. Cannot complain!

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Helpful?
Thank cupofteague
Miguel S, General Manager at Hotel 504, responded to this review

Thank you for your review and kind words. We are delighted to learn that your stay was enjoyable and we look forward to your next visit soon. Be well!

Crystal Springs
Reviewed 31 October 2016

Awful stay!! Tub wasn't working properly, only 1 roll of tissue in the room, no trash can besides the small one in the restroom, shortage on towels. The one good thing about the stay was the location to borbon street!

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Helpful?
Thank melonyj549
Miguel S, General Manager at Hotel 504, responded to this review

Melony, I am sorry to learn that you are disappointed about your recent visit to the hotel. I appreciate your feedback and I will look into the issues you report. I hope you can give us another chance in the future. Be well!

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Multilingual Staff
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located steps away from the French Quarter, Hotel 504 is in the middle of it all. Our 157 comfortable and specious rooms feature refrigerators and microwaves, and most offer views of historic Canal Street and the Central Business District. ... more   less 

Additional Information about Hotel 504

Address: 1300A Canal St, New Orleans, LA 70112-2713
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: €84 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel 504 3.5*
Number of rooms: 157
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Hotel 504 staff and other travellers.
8 questions
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Questions? Get answers from Hotel 504 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think there are any good room- from talking to other guests.”
 of 5 bubbles mariebs2015, 14 Nov 2016 | Read review
“ask for city view. make sure you ask for entire city view. I was only able to see a corner of the city”
 of 5 bubbles nolajael, 7 Nov 2016 | Read review
“ask for a room that faces Canal Street”
 of 5 bubbles 725ramant, 12 Oct 2016 | Read review
“Rooms up high still get hot water to showers very quickly.”
 of 5 bubbles tyguy22, 2 Oct 2016 | Read review
“Ask to face Canal Street. It has a lot of floors if you want to overlook Canal Street as well.”
 of 5 bubbles I7678XDstephaniel, 1 Oct 2016 | Read review
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