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The Westin New Orleans Canal Place

Orbitz.comUS$159*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$381*
US$159*
US$381*
US$158*
US$381*
US$158*
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The Westin New Orleans Canal Place
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1,542 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New Orleans Canal Place
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Showing 1,485: English reviews
San Francisco, California
Reviewed 29 May 2015

Cons -Arrived at 9:30 pm and room was not ready -Tried to call the front desk during normal business hours and never got an answer -Waited 10 minutes for the one front desk employee to deal with a customer while 2 other employees conversed in the lobby lounge. Just as the person in front of us was wrapping up, the...

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Helpful?
Thank soozer
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for your honest assessment of your experience at our hotel. We value your constructive feedback as much as your compliments and will make sure that the challenges you experienced are properly addressed. We're glad you enjoyed the comfort of the hotel and had positive interactions with our valet staff. Thanks for your business.

Houston, Texas
Reviewed 28 May 2015

My mother and I stay at The Westin for Memorial Weekend. We've stay at numerous hotels in the French Quarter but I must say that I think this hotel is the total package. Its close to everything, it was clean, the room was larger than most hotels in the French Quarter, the shower heads are fabulous, and so were the...

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Helpful?
Thank Laah-Lah
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Laah-Lah, We're glad that you enjoyed your visit to The Westin New Orleans Canal Place. It's nice to know that we are now your go-to hotel in New Orleans. It seems that you visit often. We'll let Don and his supervisor know that you noticed his positive attitude. You don't have to read too far down the list of comments...

Charlotte, North Carolina
Reviewed 27 May 2015

Stayed at the Westin Canal Place this past weekend and had a wonderful time! I was only there about 48 hours & was in town for a wedding so didn't really use any of the amenities in the hotel. The location is great for exploring the French Quarter and is right on the river. The room was clean & quiet....

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Helpful?
Thank Stephanie M
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thank you for your 5 star rating. We are glad you enjoyed your stay with us. Hopefully you can make it back to New Orleans with more free time to experience our exceptional rooftop pool overlooking the Mississippi River, ride our elevator down to the Shops at Canal Place, enjoy our commendable movie theater on level three, cross the street...

Saint Joseph, Michigan
Reviewed 27 May 2015

For all those who have said "not typical Westin quality" or "dated" or any other negative review...your experience must have been vastly different. Beautiful lobby with amazing views of the Mississippi, staff extremely accommodating, rooms clean and basically in the center of everything. Far enough away from Bourbon street yet close enough when you want to be there. Lots of...

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Helpful?
Thank KFitzy41
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

What a nice endorsement! Thank you very much. Our team has worked hard to elevate the quality of service provided and we are thrilled to see our recent jump in satisfaction scores as well as a 10 point TripAdvisor ranking increase. We're glad you enjoyed the hotel and hope to see you again soon. Brian Atchison Director, Sales and Marketing...

Reviewed 27 May 2015

Great view overlooking the Mighty Mississippi River, Wow!! Be sure to get a River View Room. This facility wants you back. The ladies have a nice Mall in this facility with Harrah's Casino across the street.

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Helpful?
Thank carlos g
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the 4 star rating and nice comments on your recent stay. I hope other guests will take notice of your river view room recommendation. For those readers who would like to take this advice, the room category on our website is "Deluxe River View Room" and they are typically an additional $30.00 per night but as you will...

Reviewed 26 May 2015 via mobile

I think the Westin is a great choice. Big rooms and bathrooms with wonderful views. I had a lovely room on the 27th floor. The bathroom did show a bit of wear. Great beds, Starbucks coffee in your room. I asked for a feather free room and it ready for an early check in. Every staff member was friendly-the front...

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Helpful?
Thank Brooklyntraveling
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Brooklyntraveling, Thank you for posting another review of your most recent stay at The Westin New Orleans Canal Place. We are glad to hear that the staff is consistently friendly and helpful and that they also regularly use your name. Thanks for your continued support of our hotel and for sharing your experiences with others. If you are staying with...

Reviewed 26 May 2015

For the most part this was what I would expect from Westin. The hotel itself feels a bit older, not as modern. It's located above and connected to a shopping mall, which made it a bit difficult to find when getting dropped off by a cab on a corner and making my way through the mall.

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Helpful?
Thank Rosie R
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thank you for your 4 star rating. I understand how entering our building on the mall side could be a bit confusing. For future reference to you and other viewers that may read this, the main entrance to The Westin New Orleans Canal Place is located on 100 Rue Iberville Street (the opposite side of Canal). There, you will be...

Longview, Texas
Reviewed 26 May 2015

Excellent place to stay! Friendly and helpful staff! Rooms are clean, very nice, and spacious. Close to all the action in the French Quarter, but quiet at night. Beautiful views of the river. Highly recommend staying at the Westin!

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Thank Brent B
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Brent B, Thanks for sharing your experience of your recent stay at The Westin New Orleans Canal Place. We appreciate your endorsement and hope you'll choose us again on your next visit to New Orleans.

Eustis, Florida
Reviewed 26 May 2015

We recently visited New Orleans for a business function at the Westin at Canal Place. We upgraded to a suite on the 28th floor (the top floor is 29th, so we were really up there). The place was wonderful in every way. Large bedroom, lots of storage, very spacious bath area with ample counter space, large closet, plenty of towels,...

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Helpful?
Thank LeonaO1
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

LeonaO1, Thanks for sharing your experience from your recent stay. We are so glad that you enjoyed your visit and appreciate your comments toward the staff, and especially the Housekeeping team. They have arguably the most difficult job in the hotel and they will be glad to learn that you recognized them on TripAdvisor. Your tips to the other guests...

fort worth
Reviewed 26 May 2015

My stay was over Memorial Day and The hotel was mobbed. This has the best view in NOLA of the river from the lobby on 11th floor. The check-in staff is disorganized. restaurant has odd service. normally great. not this time.

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Thank ajpick1
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for your feedback regarding your recent stay. It seems that you've spent some time at the hotel before and I'm sorry that you found the hotel to be a bit chaotic. We work to staff appropriately during high occupancy days and it seems that we could have been a little more organized during your visit. I will share your...

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04/06/2017 05/06/2017
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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: €127 - €346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Reservation Options:
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans
Hotel Style:
#22 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New Orleans Canal Place staff and other travellers.
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Questions? Get answers from The Westin New Orleans Canal Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere for a good room. Or ask for a room that doesnt have a dog next to it.”
  • Chair by desk. I dont even want to know what it is on this chair.
  • slime on door of bathroom
  • hair on floor at check in
lemonc52, 25 May 2017 | Read review
“River view rooms offer the best view.”
JThomas615, 22 May 2017 | Read review
“River view!!”
Ktravel_13, 17 May 2017 | Read review
“River-facing rooms also face the freight train, which runs several times a day”
Sit10, 14 May 2017 | Read review
“Call in advance if pool amenities matter.”
Diamondbruce79, 8 May 2017 | Read review
5 of 5
Orbitz.com
US$159* /night
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PricelineUS$158
Booking.comUS$158
AMOMAUS$381
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Prices are for 1 room, 2 adults
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