We booked a room with a balcony and the balcony was so dirty and unsafe (no railings whatsoever, only a 2 foot concrete wall, we never opened the door. Our room was on the6th floor and we were told is was a Penthouse room and would have to use 2 different elevators to get to our room—inconvienent because it was not a Penthouse—it didnt even have a microwave. The foyer of the hotel was very small and always had at least 3-5 ladies standing right inside the door or sitting on the steps between the elevators—unusual. My daughter and I needed some water to drink so we stepped inside the bar—we were rudly told that they didnt open until 5pm—it was 4:45. So we went back at 5:05 again asking for water and were rudly told again by the same rudness that they didnt open until 5:30! The vending machines she told us to use were on the 2nd floor and were broken… I won’t go into detail about the about the yelling and fighting going on next door, or the slamming stairway door that went on till way past midnight and started again at 6:30… We were very disappointed.…
Booked and paid for half my stay in August 2022 for a Nov 20, 2022 stay. Advertised full refund before 72 hours from stay. However, had to cancel on November 2nd, and hotel is refusing a refund. Let’s see, November 2nd…18 days before…I think thats over 72 hours. So I have no reservation, and they took my money anyway. Well, at least they’ll get some free reviews.
We were there for the Crescent City Blues Festival and loved the location of the hotel. The folks that served us were all pleasant and very helpful. Everyone had smiles and showed the spirit of New Orleans. We did some sightseeing before and after festival and used the St Charles Street Car right outside the front door to go uptown. It was an easy walk to French Quarter and to the Riverfront.
The location is great; a 3 block walk to the World War 2 Museum, a 2 block walk to Canal Street. The room was excellent, very comfortable bed, a balcony, large bathroom, mini refrigerator. The staff was very friendly and helpful. There is a trolley stop right across the street. We look forward to staying in this hotel again on our next visit to New Orleans.
From the moment of arrival, Paul, who was off the clock when I checked out, took great care of us. He checked us in early, accommodated our requests and helped make our stay nice. Kudos to him for his supreme customer service! The hotel is a boutique hotel. Not a lot of bells and whistles, but it's clean and quiet. It's a historic/old hotel that has been well maintained and renovated.
I booked through booking.com. my friend says she kicks in her sleep so I need to change a single King to a double bed REAL QUICK. I'm supposed to make the changes through booking.com but their giving me the run around. Not helping at all. Megan at the front desk, like a BOSS, bushes a few buttons and saves my weekend.
Having gone to New Orleans on the spur of the moment, I had not arranged hotel bookings. I was popping into hotels left and right on St. Charles Avenue. When entering Lafayette Hotel I was immediately welcomed by the concierge, Paul. I explained my predicament...(I can fly free but flying standby precludes any firm hotel reservations). Paul immediately seized the opportunity to call his associate hotels to see if they had rooms available. His charming and warm demeanor will get him far in this world of "to each his own". Thank you Paul, for your help, and next time I come to Nola, I am booking a reservation at the Lafayette.
A beautiful hotel in a great central location. While the hotel is very nice the real standout for us was our experience with the staff. The hotel appears to be working through the same staffing problems that are everywhere now. In spite of this the people working here went out of there way to accommodate us, and that is the reason we will return.
I thoroughly enjoyed my stay at The Lafayette. I booked the Queen Petite Suite which was perfect for a solo traveler and despite the older design of the building, all of my basic needs were met. The staff was super friendly and helpful (especially Paul and an older gentleman who worked at the very front - forgot his name, sorry!) and the highest-selling point is absolutely the convenient location in the safer and quieter Central Business District. I was able to walk to hotspots in the French Quarter earlier in the day, and thanks to the convenience of the St. Charles streetcar immediately in front of the hotel, I could also ride it the opposite direction to the Garden District. I would definitely consider booking here again the next time I visit the city!
Located next to Lafayette Park with a streetcar stop right in front, makes this hotel an ideal place to stay for visit to New Orleans. It is within walking distance to many great cafes and restaurants. Our room is not spacious but clean and comfortable with a feel of being recently updated. The staff were friendly and helpful. The only negative was the Wi-Fi. It is almost non-existent. Would definitely consider staying there again.