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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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2,058 Reviews from our TripAdvisor Community

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Showing 1,951: English reviews
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San Antonio, Texas
Reviewed yesterday NEWvia mobile

Attended a conference here with my daughter but did not stay in the hotel . We did have reservations here and the reservation staff was amazing. They were willing to work with me to give us a good rate but in the end we stayed with friends in the area. Every day we came to the conference and the hotel...

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Thank texpen2017
Miami, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017

I cannot say enough great things about this property! First of all the location is the BEST does not compare to any other around. The property itself is so complete we spent many nights downstairs at the bar after dinner and actually decided to celebrate NYE downstairs. The staff was spectacular particularly Taylie who spoke to me as if we...

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4Thank 3princessesinapod
About Hotel's Favourite Review
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Wow! Thank you for this awesome 5-star review. We are beyond thrilled to have earned your designation as BEST and are especially proud that we were able to share the warmth of our Sheraton New Orleans family with you. Thank you too for your recommendation and please allow us to welcome you as our special guest again soon.

Manchester
Reviewed 4 days ago NEW

Our room was spacious, very clean, and modernly furnished. The beds were very comfortable pillowtops with down covers. Bathroom large and ample supplies of soap, shampoo etc. The only drawback was the foyer light was so dim it made little difference on or off. Staff was cordial, efficient, and helpful with questions being answered. We were right across from the...

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Thank Nadine1961
Reviewed 4 days ago NEWvia mobile

My daughter and I checked out this morning from our stay at the Sheraton on Canal Street. This hotel is always a great refuge from the hustle of New Orleans. We came to town to relax and listen to some great music. We spent yesterday meandering around the French Quarter listening to the sounds of the city, but the real...

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Thank Reba L
Reviewed 5 days ago NEWvia mobile

Sheraton is a large scale high rise hotel in the city centre of New Orleans. Rooms are comfortable, with an option to go green, meaning no room service against a food discount or SPG points. Considering that plenty towels are provided, no need to have the room done every day. Location quite nice at Canal street, a few blocks from...

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Thank McStea
Reviewed 5 days ago NEW

I came here with my husband for a conference, and was excited to stay in (near) the French Quarter. Location-wise, you are walking distance to most of the action. The hotel does appear to have been renovated, with a nice bar area with TVs and a place to congregate. The fitness room has all new equipment and is large, with...

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Thank Youvegottaread
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are delighted to have shared our prime location, lovely hotel and extensive amenities with you. We are very concerned to hear that there was an odor in your room and would like the opportunity to investigate that if you would be so kind as to reach out to our Director of Housekeeping at leonard.fiorenza@Sheraton.com....

Reviewed 5 days ago NEWvia mobile

Amazing service, provided double beds with no problem, well located, amazing view and heated swimming pool with a great view. Walking distance from everything. My whole family loved this hotel. I would recommend this hotel to anyone.

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Thank Busytraveke
Gretna, Louisiana
Reviewed 1 week ago via mobile

We had a problem with the air conditioner the first night, but we didn't request service. The second night we requested service at nearly 2:00 AM (when we returned from our evening events) and a maintenance man came up right away and corrected the problem.

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1Thank marezie227
Loveland, Colorado
Reviewed 1 week ago via mobile

Overall a disappointing stay. Bathroom was dirty - dirty counter, hair (not mine!) on the floor and in the bathtub. Kitchen staff not helpful - I couldn't order a cheeseburger to-go by phone, I would have had to go down and order in person. Seriously? Why not?

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Thank SledgeHanner
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are happy that you found the hotel nice but very disappointed to learn of your housekeeping and service challenges. We apologize that your bathroom was anything less than spotless. We are puzzled as to why you were not allowed to order a cheeseburger through room service and would like to learn more about that...

Reviewed 1 week ago via mobile

Great hotel I stay in. We were here for a conference my husband was attending. It's in a great location, walking distance to the French Quarter, convention center, casino, aquarium and other attractions. The rooms were clean and comfortable.

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Thank Lisa G

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: €144 - €416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#24 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
42 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the ice/vending room, the ice machine is very loud.”
 of 5 bubbles Youvegottaread, 21 Mar 2017 | Read review
“River view rooms are lovely!”
 of 5 bubbles Gise2, 14 Mar 2017 | Read review
“Steady away from the lifts and rooms facing Canal St there are some great river views.”
 of 5 bubbles DAVIDW448, 14 Mar 2017 | Read review
“high floors have better view stay away from elevator,people are noisy after drinking.”
 of 5 bubbles 875audreyn, 13 Mar 2017 | Read review
“Ask for a high floor room (for a good view and to minimize noise)”
 of 5 bubbles 310KarenB, 12 Mar 2017 | Read review
5 of 5