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New Orleans Marriott

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3,242 Reviews from our TripAdvisor Community

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Milwaukee, Wisconsin
Reviewed yesterday NEW

I stayed here for a recent conference and was worried about all the reviews with elevator issues.... I had NO issues and actually the elevators were very efficient - it is a different system where you input your hotel floor instead of just pushing a button but then it tells you right away what elevator will be yours and it...

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Helpful?
Thank PinkTwiga
Dallas, Texas
Reviewed 2 days ago NEW

This was my fourth stay at the Marriott New Orleans and although I love the hotel, location and staff, the property is starting to feel rundown. Disregarding the horrible elevator situation in the Riverview tower, the rooms, hallways and pool area are in need of major renovation.

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Helpful?
Thank sshawdog
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Thank you for sharing your review with us! While we're thrilled that you love our hotel, location and staff, we're sorry to hear that you did not experience a five-star stay this visit. We appreciate your valuable feedback and we hope to welcome you back again soon for a seamless stay.

Anchorage, Alaska
Reviewed 3 days ago NEW

This was an overall really nice hotel. It doesn't have a hot tub and the pool is outside. The outdoor pool is heated but it was cold and windy during my stay and I did not use it. The elevator system was like none I have seen before. You enter your desired floor number and it instructs you to the...

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Helpful?
Thank J S
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

We appreciate your great review! We're happy to hear you enjoyed touring the local area and our close proximity to nearby attractions. We hope to welcome you back to New Orleans again very soon.

Reviewed 3 days ago NEW

The room was great. It was clean, comfortable, and I slept like a baby on a pile of clouds. The elevators for the towers are a nightmare. Conference traffic constantly bottlenecks the elevators that are programmed to distribute traffic by some joke of an algorithm that only succeeds in bonding through aggravation. I did 23 flights of stairs more than...

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Helpful?
Thank TeamMoe
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Thank you for your great review! We're delighted to hear that your room exceeded your expectations and that you found it to be clean and comfortable. We appreciate your feedback regarding the elevators and we will pass it along to our team. We truly look forward to welcoming you back for a seamless visit, soon.

Montreal, Canada
Reviewed 4 days ago NEWvia mobile

This hotel is well located in canal street, close to the warehouse district and not far from the French quarter. The level of service is what you would expect from a Marriott. The room was comfortable and spacious. I found the service to be very good.

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Helpful?
Thank Carlos S
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Thank you for taking the time to share your review with us, Carlos. We're so glad you enjoyed our location, service and comfortable accommodations. We hope to welcome you back soon!

Jacksonville
Reviewed 5 days ago NEWvia mobile

This is the worst Marriott I have ever stayed at. I have a conference starting on Tuesday, so my boyfriend and I came in Friday for the weekend. Valet parking is $45 a day and you cannot get your car in less then 30 minutes even when no one is waiting. In fact, they completely lost it one day and...

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Helpful?
1Thank jen8joh
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear jen8joh, thanks for your recent feedback regarding your stay at the Marriott. We are so sorry that you did not have an enjoyable stay with us including valet and elevator and In Room Dining issues. If you're still in the hotel and would like to speak to a member of the Leadership Team, please dial extension "o" from your...

Spring, United States
Reviewed 5 days ago NEW

The rooms are super small. Didn't realize when I booked. This is one of the smallest rooms I have been in! I felt like I was in Europe. The elevator system is different as well. The bathrooms, I felt like I was in a Moblie home or Cruise ship - they are so small. Do not bother with room service...

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Helpful?
Thank Dawnya S
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear Dawnya, Thank you for the recent post. So sorry you had a negative experience at our hotel. We hope that your love of the location brings you back for another try very soon!

Houston, Texas
Reviewed 5 days ago NEW

I attended a convention in this hotel on the edge of French Quarter. This was during Mardi Gras, and the hotel was slammed on the Saturday I arrived. Check in for the Elite line was very short despite the huge crowd. The staff was beyond professional, even given the crazy situation. They were super professional. Shaun checked me in, and...

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Helpful?
Thank Sean K
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Thank you for taking the time to let us know about your convention experience at our hotel. From our professional staff to our perfect location, we're so glad you enjoyed your stay. Thank you for letting us know about the elevators as well. We appreciate your feedback and we hope to welcome you back for a five-star stay soon.

Reviewed 6 days ago NEW

Very good location on Canal street walking into French quarter is a breeze . However with such close proximity comes the spill over of people in the lobby and periphery of site . The lobby is loud and sometimes a bit crazy . Rooms are clean ( when they come ) , we had room undone at 3:30 pm one...

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Helpful?
1Thank Machet
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear machet, Thank you for your overall positive review. We agree our location is amazing, and it can be crowded sometimes. Sorry you had to wait for your room. I am sure that if you returned to us we would make it an excellent stay for you. Give it a try!

Minneapolis, Minnesota, United States
Reviewed 6 days ago NEWvia mobile

We stayed here for one night following a cruise out of NOLA. We arrived at the hotel a little after ten and were very pleased to get upgraded to a suite and be able to check in early. The employee at the front desk was very friendly and helpful. We were at the elite member desk and the line was...

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Helpful?
Thank Kara G
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Thank you for choosing our hotel to end your family vacation! We're thrilled to hear that you loved your stay from our friendly staff to our M Club Lounge. We also appreciate your constructive feedback regarding our elevators. Should your travels ever bring you back to New Orleans, we hope to welcome you back.

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter, our New Orleans hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed WiFi and flat-panel TVs, or upgrade to a MClub Level room, and take advantage of exclusive access to the MClub Lounge. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel. ... more   less 

Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130-2349
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: €169 - €383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1333
Reservation Options:
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans
Hotel Style:
#47 Family Hotel in New Orleans
#58 Business Hotel in New Orleans
#69 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott staff and other travellers.
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Questions? Get answers from New Orleans Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure ALL the elevators are working in the Riverview tower before taking a room on that side.”
 of 5 bubbles sshawdog, 23 Mar 2017 | Read review
“There are two towers one faces the French Quarter and the other faces the Mississippi River.”
 of 5 bubbles jsC4692OS, 22 Mar 2017 | Read review
“Avoid rooms near the elevator. It's a never-sleeping town and the whoosh of the elevators kept me company.”
 of 5 bubbles TeamMoe, 22 Mar 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles Machet, 19 Mar 2017 | Read review
“Choose a room near the far end of the hall. Very busy hotel with lot of elevator traffic.”
 of 5 bubbles travelbuggg2017, 19 Mar 2017 | Read review
5 of 5