Disappointed in the room although it stated recently renovated. The first room we were in had an awful odor as well as the bathroom tub appeared to be not so clean. The water wouldn’t get hot so we ended up with cold showers. Night number 2 we switched rooms where the there was no odor but h there was a nice hole in the wall, nasty spot in the floor, marks in the wall through out the room, someone else’s hair within the bathroom. We spoke to the front desk who stated hey could switch us but at this point we are exhausted and ready to go in with our day. I choose Marriott because usually the quality and cleanliness of the room is usually beyond my expectation. This Marriott has proven differently. The lobby is amazing with the beautiful atmosphere and the amazing smell, but the disappoint begins when I opened the room door.…
We were very impressed with the location it was near everything and very beautiful our beds were very comfortable the check in experience was fast and filled with knowledge of the property housekeeping did a great job with keeping things sanitized and updated during the pandemic we will be back!
I didn't find out that my reservation had been moved from the Sheraton to the Marriott until I arrived in New Orleans, turns out the Sheraton has been bought out by the Red Cross for victims of hurricane Laura. I really wouldn't have minded, I consider the Marriott to be a slightly better hotel, but my reservation at the Sheraton was for a club lounge (club availability was the reason I booked and prepaid for that particular hotel) and the M lounge is still currently closed at the Marriott. I really do feel a bit cheated, if for nothing else because when I checked the room rates for the Marriott I found they were much less than I paid for the Sheraton. That said, I'm still rating the hotel as "Very Good" - 1. The cocktails in the lobby bar were terrific 2. The Location just can't be beat, so convenient for all the attractions and dining in both the French Quarter and the CBD 3. The staff was helpful and friendly Would I stay there again.......maybe, that location just can't be beat!…
Checking into the hotel was just fine and knowing that the pandemic was going to make everything different I was not surprised that the hotel lobby was virtually empty. Even though the hotel was virtually empty and being a Marriott Bonvoy Rewards Gold Elite member there is no upgrade to my room offered, no welcoming package like I received at SpringHill Suites a couple months ago nor even a bottle of water offered. They're in my checked into was large enough and decently set out with the view of the river which was nice, however the air intake in the bathroom with filthy and there was a ceiling tile completely missing! These were hardly the experience that I had expected from a Marriott. Of course I went down to the lobby to let them know of the problems. The front desk clerk gladly moved me to the room next door. Here however, the popcorn finish on the ceiling was literally falling off. Water had damaged the area and they had taken no steps to repair it. Add to that that the fixture in the shower was coming off the tile and I was again disappointed. That said, rather than being moved to yet another substandard room since it was obvious that they Hotel was not working on upkeep I chose to go ahead and crash after having had a 10-hour Drive from Sarasota Florida. The next day I went to see my son who is staying at the Roosevelt not more than six blocks away and as a Hilton gold member he received many benefits including a breakfast allowance, a fourth day for free, a $100 Spa credit and then upgrade to a suite. Me at the Marriott, not even a bottle of water. I wound up calling Marriott Bonvoy to let them know what was going on and how disappointed I was. Their response, after moving me to a second-level responded was to give me a 40000 Point Credit on my Marriott bonvoy account which supposedly will give me a free night at a level 6 hotel which this Marriott is supposed to be. They also told me that I should go down and talk with management at the hotel to see if there is anything else that they could do. I did so the next morning. There I talked with the front desk manager a lady named Sandie Bartels. I let her know of my disappointment and the fact that Marriott bonvoy head told me to reach out to her to see if there is anything additional that the hotel wanted to do to make my experience significantly better and her response was that 40,000 points was all they were willing to do. Perplexed, and truly surprised, I suggested that's the least they could do was to take away the valet parking fee ( my reservation included that but it was an extra $27 a night). "No." was the simple answer. Needless to say that even though this hotel is in a very convenient place, the room a decent size, and probably without pandemic the lobby and that area would be fun, there are way too many other options in New Orleans for me to ever consider coming back to this hotel... at least unless management reaches out to me and shows that they truly care about a guest's experience.…
No line to check in and was helped by Sam who was proactive about supplying hotel information which sadly most front desk agents couldn’t be bothered with at other properties in New Orleans. Amazing Ambassador elite Bonvoy recognition. My room had amazing views of the Mississippi River and was spacious. Staff I encountered were very friendly. Club lounge is currently closed. Breakfast at the Starbucks had good choices and the two ladies there were lovely. Great location! Recommended!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing