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Panoramas (1) Room & Suite (587)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 29/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New Orleans Marriott
Updated 29/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#96 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter on Canal Street, our downtown New Orleans, Louisiana hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed Wi-Fi and flat-panel TVs, or upgrade to an M Club Level room, and take advantage of exclusive access to the M Club. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Car hire
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
257Restaurantswithin 0.5 km
144Attractionswithin 0.5 km
4,241Reviews80Q+A100Room tips
Reviews
Traveller rating
- 1,330
- 1,666
- 809
- 283
- 153
Time of year
Traveller type
Language
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Popular mentions
+1
Disappointed in the room although it stated recently renovated. The first room we were in had an awful odor as well as the bathroom tub appeared to be not so clean. The water wouldn’t get hot so we ended up with cold showers. Night number 2 we switched rooms where the there was no odor but h there was a nice hole in the wall, nasty spot in the floor, marks in the wall through out the room, someone else’s hair within the bathroom. We spoke to the front desk who stated hey could switch us but at this point we are exhausted and ready to go in with our day. I choose Marriott because usually the quality and cleanliness of the room is usually beyond my expectation. This Marriott has proven differently. The lobby is amazing with the beautiful atmosphere and the amazing smell, but the disappoint begins when I opened the room door.…
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
We were very impressed with the location it was near everything and very beautiful our beds were very comfortable the check in experience was fast and filled with knowledge of the property housekeeping did a great job with keeping things sanitized and updated during the pandemic we will be back!
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
Helpful
I didn't find out that my reservation had been moved from the Sheraton to the Marriott until I arrived in New Orleans, turns out the Sheraton has been bought out by the Red Cross for victims of hurricane Laura. I really wouldn't have minded, I consider the Marriott to be a slightly better hotel, but my reservation at the Sheraton was for a club lounge (club availability was the reason I booked and prepaid for that particular hotel) and the M lounge is still currently closed at the Marriott. I really do feel a bit cheated, if for nothing else because when I checked the room rates for the Marriott I found they were much less than I paid for the Sheraton. That said, I'm still rating the hotel as "Very Good" - 1. The cocktails in the lobby bar were terrific 2. The Location just can't be beat, so convenient for all the attractions and dining in both the French Quarter and the CBD 3. The staff was helpful and friendly Would I stay there again.......maybe, that location just can't be beat!…
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Date of stay: January 2021
Location
Service
Sleep Quality
3 Helpful votes
Helpful
+1
Checking into the hotel was just fine and knowing that the pandemic was going to make everything different I was not surprised that the hotel lobby was virtually empty. Even though the hotel was virtually empty and being a Marriott Bonvoy Rewards Gold Elite member there is no upgrade to my room offered, no welcoming package like I received at SpringHill Suites a couple months ago nor even a bottle of water offered. They're in my checked into was large enough and decently set out with the view of the river which was nice, however the air intake in the bathroom with filthy and there was a ceiling tile completely missing! These were hardly the experience that I had expected from a Marriott. Of course I went down to the lobby to let them know of the problems. The front desk clerk gladly moved me to the room next door. Here however, the popcorn finish on the ceiling was literally falling off. Water had damaged the area and they had taken no steps to repair it. Add to that that the fixture in the shower was coming off the tile and I was again disappointed. That said, rather than being moved to yet another substandard room since it was obvious that they Hotel was not working on upkeep I chose to go ahead and crash after having had a 10-hour Drive from Sarasota Florida. The next day I went to see my son who is staying at the Roosevelt not more than six blocks away and as a Hilton gold member he received many benefits including a breakfast allowance, a fourth day for free, a $100 Spa credit and then upgrade to a suite. Me at the Marriott, not even a bottle of water. I wound up calling Marriott Bonvoy to let them know what was going on and how disappointed I was. Their response, after moving me to a second-level responded was to give me a 40000 Point Credit on my Marriott bonvoy account which supposedly will give me a free night at a level 6 hotel which this Marriott is supposed to be. They also told me that I should go down and talk with management at the hotel to see if there is anything else that they could do. I did so the next morning. There I talked with the front desk manager a lady named Sandie Bartels. I let her know of my disappointment and the fact that Marriott bonvoy head told me to reach out to her to see if there is anything additional that the hotel wanted to do to make my experience significantly better and her response was that 40,000 points was all they were willing to do. Perplexed, and truly surprised, I suggested that's the least they could do was to take away the valet parking fee ( my reservation included that but it was an extra $27 a night). "No." was the simple answer. Needless to say that even though this hotel is in a very convenient place, the room a decent size, and probably without pandemic the lobby and that area would be fun, there are way too many other options in New Orleans for me to ever consider coming back to this hotel... at least unless management reaches out to me and shows that they truly care about a guest's experience.…
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Date of stay: January 2021Trip type: Travelled with family
2 Helpful votes
Helpful
No line to check in and was helped by Sam who was proactive about supplying hotel information which sadly most front desk agents couldn’t be bothered with at other properties in New Orleans. Amazing Ambassador elite Bonvoy recognition. My room had amazing views of the Mississippi River and was spacious. Staff I encountered were very friendly. Club lounge is currently closed. Breakfast at the Starbucks had good choices and the two ladies there were lovely. Great location! Recommended!
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Date of stay: January 2021Trip type: Travelled solo
3 Helpful votes
Helpful
PRICE RANGE
US$157 - US$509 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans marriott hotel new orleans, marriott new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
1333
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Claim Your Listing Frequently Asked Questions about New Orleans Marriott
Which popular attractions are close to New Orleans Marriott?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.5 km), The Escape Game New Orleans (0.2 km), and The Sazerac House (0.08 km).
What are some of the property amenities at New Orleans Marriott?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at New Orleans Marriott?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at New Orleans Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Orleans Marriott?
Yes, valet parking is available to guests.
What are some restaurants close to New Orleans Marriott?
Conveniently located restaurants include Mambo's, GW Fins, and Olde Nola Cookery.
Are there opportunities to exercise at New Orleans Marriott?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at New Orleans Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does New Orleans Marriott offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at New Orleans Marriott?
The staff speaks multiple languages, including English and Spanish.