Wow!! Just arrived to NOLA. Perfect location and A’Lexus is amazing. She was super helpful and got us all settled into the hotel and was above and beyond accommodating. Really happy with our choice to hotels here in NOLA in part because of people like A”Lexus
This early 19th century hotel is absolutely beautiful. I was so impressed with how well it has been maintained and how sparklingly clean my room was! Although it's right off Bourbon Street, I heard none of the noise from it, so it was a great central location for exploring the French Quarter. The only thing I didn't like was the croissant I got from the deli downstairs. It was so stale as to be completely inedible. I still would return to this hotel in a heartbeat, but I wouldn't go to the deli. I wandered the hotel a bit and came across the ballroom. The banquet manager saw me and invited me in to see the ballroom and gave me a lengthy history, including the resident ghosts. It was great!
Thanks to Asia and her entire front desk staff, I had a great time. The bar staff (Brian), made the best Old Fashioneds in all of New Orleans. She even put me in the right room. The location is perfect.
What a alsome time! Went above and beyond great service from A'Lexus, even the one time I got locked out of my room no problem. Until next time I'll definitely use that hotel again!😁 PS JUST watch your self around town.
Checkin was fast and efficient, and A’Lexus was very warm and welcoming. Thank you for being an example of what fantastic hospitality should be! I definitely recommend a visit to Bourbon Orleans when you visit New Orleans.
A’lexus took the time to welcome us and was able to accommodate us into a room with a king bed. She was welcoming, kind, and friendly. Exactly what a company should look in for any front facing employee.
My husband and I enjoyed our staying at Bourbon Orleans Hotel. We were greeted by a friendly and very nice Denise at the front desk. We enjoyed the pool so much and a bar with great bartenders and an awesome jazz music. The valet parking guys were very helpful . A big thank you as well to Rayne for taking care our calls and for being professional in handling with our inquiries.
Great location! Lovely room with terrific bed and very nice bathroom. Only negative is that restaurant is closed for redoing…but there are lots more nearby. Of special note is A’lexus at the front desk. Everyone there is very pleasant, but she went above and beyond to be helpful both on the phone before we arrived and once we were there. They are lucky to have an employee like her.
Wow seriously. It was the best. The hotel bar was incredible with Andrew being the best bartender and his drink menu was almost as awesome as him. Dwayne at the front desk made the check out process very easy and was happy to help when we wanted a later check out. Completely recommend and when I come back next time I will be returning to this hotel -Rachel P
My flight was cancelled causing me to be 24 hours late checking in. I called ahead and spoke with ASIA. Asia took care of EVERYTHING! When I arrived my room and keys were ready and waiting for me. Asia made all the anxiety caused by the airlines to disappear.
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